Customer Service Representative
Resume:
Claudia Schukman
**********@*****.***
SUMMARY OF QUALIFICATIONS:
• Excellent communicator with customers, sales reps and employees.
• Familiar with PC applications including Word, Excel, Windows, Outlook.
• Experience with customer call lines, order entry, management supervision.
• Comfortable multitasking, attention to detail, strong verbal, written & interpersonal skills.
• Attention to detail.
JOB HISTORY:
Aerotek Staffing Agency
Clerical/Administrative 2014
Answered incoming calls/ Greeted visitors
Scheduling and coordinating meetings, interviews, events and other similar activities
Sending out and receiving mail and packages
Assisting with all aspects of administrative management, directory maintenance, logistics,
equipment inventory and storage
Ozburn Hessey Logistics/ Sparks, NV
Book Specialist 2003 to October 2013
• Promptly responded to general inquiries with staff and clients via email and fax.
• Supervised 16 employees on a daily basis.
• Maintained employee status spreadsheets for management.
• Performed quality assurance of employees work.
• Trained new employees.
• Delegated tasks.
Corporate Express/Newark, CA
Customer Service Representative 1997-2002
• Order processing for Intel, Applied Materials, Children’s Hospital and Summit Medical
Center.
• Resolved customer inquiries for back orders and price checks on a daily basis.
• Troubleshooting products to fit customer needs.
• Trained, developed and motivated employees.
• Took 80-100 incoming calls daily.
• Worked with sales department to promote new products
Yamas Controls Southwest Inc/Sparks, NV
Administrative assistant/Receptionist 1995-1997
• Operated 10 line phone systems.
• Dispatched field technicians to job sites.
• Prepared all techs paperwork for payroll
• Assisted in preparing bids for upcoming jobs.
EDUCATION:
Ohlone College/Fremont, CA
Contact this candidate