Services Management

DEBORAH HANKINSON

**** ********** ***** ******** ** 43119 Cell: 614-***-**** *******@***.***

PROFESSIONAL EXPERIENCE

Acloche Staffing Services, Columbus, Ohio United States

Administrative Support, Mar 2014 – present

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate

individuals.

• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for

spreadsheet, word processing, database management, and other applications.

• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

• Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Franklin County Jobs and Family Services, Columbus, Ohio United States

Social Services Specialist, Aug 2007 – Jul 2013

• Interview individuals or family members to compile information on social, educational, criminal,

institutional, or drug history.

• Provide information or refer individuals to public or private agencies or community services for

assistance.

• Advise clients regarding food stamps, child care, food, money management, sanitation, or

housekeeping.

Franklin County Child Support, Columbus, Ohio United States

Secretary, Aug 2004 – Mar 2007

• Hear and resolve complaints from customers or the public.

• File and maintain records.

• Provide information about establishment, such as location of departments or offices, employees within

the organization, or services provided.

Gates McDonald Company, Hilliard, Ohio United States

Claims Assistant, Apr 1999 – Aug 2004

• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of

correspondence.

• Review correspondence for format and typographical accuracy, assemble the information into a

prescribed form with the correct number of copies, and submit it to an authorized official for signature.

• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach

records to correspondence as necessary.

EDUCATION

University of Phoenix,,

Associate Arts/Human Services Management, Sep 2009

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