Project Quality Assurance

RANDY S. HYLTON

**** ********* ***** • Buford, GA 30519

************@*****.*** • 678-***-****

PROJECT MANAGER

IT Management • Leadership/Management • Quality Assurance

Highly motivated professional with over 20 years’ hands-on information technology and quality

assurance experience. Expertise developing, deploying, and supporting complex solutions across

multiple organizations. Proven ability to analyze client/organizational needs, developing and

delivering customized quality solutions ensuring effective, secure, and compliant environments.

Managing cross functional teams both onshore and off.

Key Competencies

Project Management • SDLC • Business Analysis • Software/Technical Support • Software Quality

Assurance

• Customer Relationship Management • Strategic Business Relationships • Call Center Management

• LAN/WAN Support

Applications: MS Office, MS Project, Visio, HP Performance Center, HP Loadrunner, Microsoft

Sharepoint, HP Quality Center

Platforms: MS Windows platforms through 7, MS Windows NT, SCO Unix, Novell Netware 2.x,

3.x and 4.x

Networking: ARCServe for Netware Enterprise Wide Backup Solution

PROFESSIONAL EXPERIENCE

Personal Sabbatical attending to family medical issues. 2012

to present

SUNTRUST BANK, INC., Atlanta, GA

2006 to 2012

Project/Test Manager

2009 to 2012

Project Managed complex Quality Assurance phases/portions of small to medium projects.

Managed project deliverables with MS Project and MS Sharepoint.

• Successfully mentored, trained, developed and managed testing staff of 6-10 testers located

both in house and off shore in India.

• Effectively managed testing phase of software development and hardware

installations/upgrades through the full development life cycle utilizing Microsoft Project,

HP’s Quality Center and Performance Center.

• Developed and managed project plans and test plans, facilitating team meetings to ensure

clear and accurate direction and project execution.

• Created and delivered timely scheduled and adhoc updates to stakeholders, team members,

vendors, and medium to high level managers, providing critical information at each level.

• Managed up to 6 projects simultaneously in the Wealth & Investment and Commercial

Investment arenas, completing each on time and on or under the existing $100k to $3M

budget.

Load Testing Project Coordinator

2008 to 2009

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Coordinated load testing projects with the project team utilizing HP’s Performance Center, Load

Runner, and Quality Center, and Microsoft Sharepoint.

• Developed and managed project plans and test plans, facilitating team meetings to ensure

clear and accurate direction and project execution.

• Managed resource usage, assigning testers to individual projects utilizing Microsoft Project.

Load Testing Engineer

2006 to 2007

Tested software for entire enterprise utilizing HP’s Performance Center/Load Runner, Microsoft

Project.

• Developed test plans, test scripts and performed load testing, resulting in increased

reliability in a distributed environment.

RANDY S. HYLTON

3768 Southland Drive • Buford, GA 30519

************@*****.*** • 678-***-****

PROFESSIONAL EXPERIENCE Continued

TEKSYSTEMS, Atlanta, GA

2005 to 2006

Performance Analyst

Tested software for entire SunTrust Bank enterprise utilizing HP’s Load Runner, and Microsoft

Project.

• Developed and executed test plans, test scripts and performed load testing in the distributed

environments.

• Performed load testing, and regression testing using HP’s Load Runner on all corporate web

sites.

• Developed test plans, test scripts and compiled reports on web site performance for

management review

• Lead multiple projects, resulting in a reduced number of problems and a higher reliability

with the software release.

• Collaborated with multiple teams, ensuring processes between customer and testing team

went smoothly and efficiently.

• Facilitated daily to weekly meetings providing updates to the Stakeholders, Project Team

Members, and mid to senior managers.

COMPUTER ASSOCIATES, Atlanta, GA

1995 to 2005

Application Developer

Provided development testing support to all corporate websites.

• Developed test plans, test scripts and performed load testing utilizing HP’s Load Runner on

all corporate web sites, resulting in a significant reduction in site down time.

• Performed Level 2 support for internal applications and customer facing support websites,

effectively resolving issues and increasing customer satisfaction.

• Managed and developed MIS internal web site from the ground up, resulting in a more

reliable system.

Technical Support Manager

Managed 31-person call center providing technical support for the ARCserve for NT backup

solution.

• Effectively managed call queue, compiling and delivering metrics/reports for upper

management.

• Hired, mentored, trained, developed, and managed call center employees, providing

leadership and direction in a fast paced environment.

• Developed and implemented employee training program, reducing hold time for the

ARCserve for NT queue from 1+ hour to <5 min. Developed dynamic relationships with

customer base, effectively resolving issues in a timely manner.

Technical Support Supervisor

Supervised team of 31 people supporting ARCserve for NetWare, ARCserve for UNIX, and

ARCserve HSM.

• Managed call queue, routing personnel to over taxed queues to reduce overall response

times, handled irate customers.

Technology Specialist

Phone Support Technician

MILITARY EXPERIENCE

US NAVY

Data Systems Technician

EDUCATION & DEVELOPMENT

Bachelor of Science, Business/Information Systems, University of Phoenix - San Diego, CA

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