Salesforce Admin

[pic]SONIA SHARMA[pic]

Email :- ******.******@*****.*** Mobile :- +91-991*******

PROFESSIONAL SUMMARY

. Salesforce.com Certified Administrator with total 4 years of

experience in Salesforce.com Presently working in VMware internal user

community for SFA, PRM and custom solutions built on force.com

platform.

. Experience in Designing, Implementing, Configuring, Customizing and

Administrating Salesforce.com CRM.

. Working with Business owner and SFDC Developer for smooth

implementation of requested enhancement or system error.

. Hands on experience in Salesforce.com Analytics, creation of reports,

custom report type and dashboards in Salesforce.com.

. Testing, Training and Documentation for user adoption of new and

existing CRM functionality.

. Data Quality monitoring, managing and updating with dashboards and

Apex Data Loader.

. Managing Salesforce.com Partner Relationship Management (PRM), end-to-

end Implementation of Salesforce.com PRM, including user adoption,

business features, data management and customer support.

TECHNICAL SKILL

Salesforce.com, Apex, Visual Force, Apex Data loader

. Creation of Objects, Fields, Record Types, Workflows, Approvals

Processes, Escalation rules, Assignment rules, Validation rules,

Sharing rules, Custom Page Layouts, Custom Fields, Cases Management,

Data Maintenance and other standard functionalities

. Implementation, Configuration, Customization, Integration, Data Loader

Designing and Improving User Management, Data Management and Support

Management process.

. System Analysis with cross functional teams for Business and system

issues.

. Managing Security Model of Salesforce.com as developed.

EMPLOYMENT PROFILE

VMware Inc. (August 2012 till Jan 2014)

Salesforce Analyst, Business Application Support

. Working as Salesforce.com Administrator for CRM, PRM and customized

solution built on force.com platform.

. Working as Salesforce.com Administrator with respect to Sales

operationss.

. Drive end-to-end effectiveness of Salesforce.com, including lead

management, revenue forecasting, pipeline visibility, data management

and customer support.

. Identify and develop dashboards and reports across the entire sales

cycle.

. Ongoing management and maintenance of Salesforce.com CRM

implementation, including user administration.

. Designing and implementing upcoming changes and enhancing existing

functionality.

. Serving primary point of contact for those who require maintenance,

configuration and enhancement.

. Security and User Management through role and profile, case management

deployment.

. Data Management with Data Loader and Apex Explorer, Territory

Management with DRM and iLog.

. Partner test account creating, partner role and profile Management,

content delivery to partner through group admin.

. Coordinating with cross functional team for process enhancement and

implementing in Salesforce.com. SME for Territory Management system

implemented with the help of DRM and iLog.

. Managing Salesforce.com integration with other systems like DRM, iLog

and Oracle EBS

Simplion Technology. (March 2012- April 2012)

Birlasoft India Ltd. (December 2009 to January 2012)

Software Engineer

BirlaSoft is an IT solutions provider company. It has automated its sales

and marketing process with WINgs application implemented on Oracle CRM

OnDemand. This application is extensively used by 96 users worldwide. This

application provides a pivotal support in day to day work of sales and

marketing representatives. Implementation has been done in 3 phases. After

that maintenance and support phase is going on.

PROJECT DETAILS:

1. GE Wind unit deals with installing wind turbines and turbine related

accessories. It involved Sales Cloud implementation features like Sales

Life cycle, Forecasting, Quote Generation, Contracts etc. There were

various workflows and approval processes designed as per the business

requirement. Business analytics were captured using reports, dashboards and

analytical snapshots. There were around 200 reports classified as per the

business and users. The reports and their respective dashboards were

classified mainly under three regions i.e. Americas, Europe and Asia.

Client : GE Infrastructure

Technology Used : Sales Force CRM

Environment : Windows XP

Team Size : 6

Role Description:

. Requirement gathering with the client (Financial and Marketing

Executives).

. Prepared Salesforce Technical Design Documents.

. Configuration of different record types and page layouts for Solar

Business.

. Designing Visual force Pages, Apex triggers and classes as per

requirement.

. Managing roles, profiles and users as per the business requirement.

. Designed and implemented complex workflows.Development of reports and

Dashboards for both Wind Services and Solar Business.

. Prepared and reviewed test cases for unit and peer to peer testing.

Taking care of administration and development of the whole application

2. WINGs

Client: BirlaSoft (India) Ltd.

Technology Used: Oracle CRM On Demand.

Environment: Windows XP, Oracle CRM OnDemand

Team Size: 6

. Requirement gathering with the client (Sales and Marketing

Representatives)

. Prepared functional document led to better understanding of sales and

marketing processes.

. Prepared Technical Design Documents

. Prepared detailed design documents for various entities

. Setup the company profile and users

. Designed and implemented complex workflows

. Created Analytics reports

. Prepared and reviewed test cases for unit and peer to peer testing

. Managing Change Requests by discussion with users and stake holders on

application enhancement

. Managing day by day support of 93 users worldwide

. Training of users

. Helping Marketing and sales people for cross selling

. Taking care of administration and development of the application.

3. CA Ops Support

CA Ops support is a Siebel L2 Project which deals with creation and

maintenance of user's profile. It also includes giving users first time

resolution related to Siebel performance issue.

Client: GE COMFIN

It also acts as a communication bridge between the application team and the

user in case of severe performance issues and outages. It also includes

performing health check of non-Siebel Application like My Fax and CTX.

Roles:

. Working as a Technical Associate, which includes granting access to

various Siebel Application (VFS, EFS, HFS, File, trail, etc.).

. Troubleshooting Siebel related issues at the First Level.

. Active communication with the users through mail, chat and Phone.

. Health Check of various Non-Siebel Application.

. Checking and updating Users browser settings. (High Interactivity,

Active X Controls).

. Creating Pre-defined Queries and handling Service Requests.

. Communication Bridge between the users and the Application Team.

TRAININGS ATTENDED

. Salesforce.com Class Room Training for ADM 201 and DEV 401 in

Birlasoft India Ltd.

EDUCATION

(2008-2010)-Master of Computer Application from Punjab Technical

University, Jalandhar with Aggregate of 70.47%.

(2005-2008)-Bachelor of Computer Application from Punjab University,

Chandigarh with Aggregate of 70%.

CERTIFICATION

. Salesforce.com Certified Developer

. Salesforce.com Certified Administrator

PERSONNEL DETAILS

Date of Birth: 1 November, 1987

Current Address: #3 Flat no-4,4th cross,

HAL 3rd stage,near manipal towers,

Kodihalli, Bangalore - 560075

Marital Status: Married

Nationality: Indian

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