Customer Service Manager

ANOOP.C

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Contact : +91-960******* ; Flat No T3, Pace Royale,

Mogappair,Chennai, TamilNadu. E-Mail: aceoez@r.postjobfree.com

JOB OBJECTIVE

Seeking managerial assignments in Banking/Finance - Strategic Roles.

PROFILE SUMMARY

. A competent professional with 7 Years 5 Months of experience in TOP TIER

4th PSU Bank in India, having a wide knowledge in

. Banking Products, Branch Administration, Strategic

Planning, Corporate/Retail/Commercial Banking, Basel

Compliances, Risk / KYC & AML Compliance & Management,

Relationship/Wealth/Portfolio Management, International

Retail banking, Banking Operations & Business Development

working on CORE SOLUTIONS accounting software - FINACLE

Platform by Infosys.

. Presently associated with IDBI Bank Ltd., Chennai, India as Manager -

Branch Head

. Detailed knowledge of Banking Business, Banking Operations & Compliances,

Portfolio/Equity/Relationship Management, sector's regulatory & legal

requirements, Accounting and banking products in Liability & Assets.

. Deft in defining service standards and guidelines that serve as benchmark

for excellent service delivery thereby contributing towards ameliorated

service revenue generation with best compliance to the regulatory

guidelines.

. Adept at preparing business proposals, financial analysis, developing and

structuring deals, preparing offer documents, working/developing

financial models, client presentations, communication with clients,

regulators and investors &in coordinating with different departments such

as marketing, audit, legal and IT Compliances.

. An effective communicator with excellent people management and

presentation skills

. Total Credit / Lending Exposure - 6 Years

CORE COMPETENCIES

Assets / Credit Management Financial Analysis

Client Management

International Banking

Risk Management Compliance

Management

Liaison & Coordination HR/People/Team Management

Strategic Management

MIS Reporting

Relationship/Wealth Management Product

Knowledge

ORGANISATIONAL EXPERIENCE

IDBI Bank Ltd., Chennai as Manager - Branch Head

Feb'07 - till date - Growth path

Manager as Branch Head - Branch Management including Assets & Liability

Portfolio management by covering Audit, Basel Compliance, Risk & AML

Compliance through CORE, FMRS, IRAM,KRI Updations.

. Controlling and Monitoring Financial Transactions and Confirming the

RISK, AML & KYC Management on daily basis.

. Leading and mentoring a team of 22 members to mobilize business in line

with regulatory norms.

. Escalating branch profitability by maximizing fee income through Advisory

services such as investments, insurance, mutual funds, demat services and

Relationship / Wealth Management for 15,000 customer base.

. Ensuring Compliance with the Basel Norms, Risk / AML / KYC guidelines.

. Analyzing Key Risk Indicators of Business & Operational - banking from

branch level.

. Providing Banking services to Corporate, Individuals - UHNIs, Farmers,

MSME, NGOs, TASC etc.

. Appraising, Sanctioning, Supervising & Monitoring lending transactions

to ensure accuracy and company compliance

Highlights

. Branch Management including Portfolio/Relationship/wealth management of

UHNIs,HNIs,individuals by covering Risk & AML Compliance through

CORE,FMRS,IRAM, KRI Updations

. Achieved 95% of the business target and achieved GOOD Rating in Audit

Compliances.

. CMD's appreciation letter for best performance & ED Club member for

highest fee income generation.

Asst. Manager - Service Operations Manager /Compliance manager

. Undertook initiatives to ensure the smooth flow of branch functions

through effective Customer Service Standards.

. Provided workflow and banking knowledge to the trainees and subordinates

. Risk Compliances through CORE Software, KRIs indicators & FMRS

reporting's and administration management.

. Adhered to the RBI Banking rules and regulations for ensuring effective

branch operations like Cash Management, CMS & Demat Operations, Locker

Management System, etc.,Involved in the reconciliation of inter-bank

account settlements

. Coordinated with the Branch Head for attaining business acquisitions and

healthy atmosphere through Relationship / Wealth Management for customers

. Mentored the branch staff to set a high level efficiency of customer

service with respect to the business goals

. Coordinated with International clients / retail banking

Highlights

. Earned good ratings by the Audit Team for conforming with banking

operational standards

. Spearheaded activities in conceptualizing, designing and launching the

new branch by obtaining approvals and applying innovative marketing

strategies

. Acted as a single end point of contact for the banking customers for all

services and business related matters

. Played a major role as ED Club Member for banc assurance sales and fee

Income generation in the FY 2013-14

Asst. Manager - Relationship Manager Service

. Relationship / Wealth Management for customers focusing on their wealth

maximization & retain them in long term

. Carried out recruitment of Direct Sales Team for the branch

. Implemented innovative business campaigns with branch head along with

adherence of banking compliances in wealth management.

. Generated funds & fee income from new high-net-worth relationships for

the branch

. Prepared daily reports of Branch Business including MIS

Asst, Manager - Customer Service Executive

. Branch Operations Support with Complying to Operations guidelines and

banking norms to increased level of customer service standards.

. Carried out customer instructions Like Fund Transfers, Demand Draft

Requests, etc. in Zero Level by 100% compliances.

EDUCATION

2006 Masters in Human Resource Management - Rajagiri School of Management,

Cochin - 69%

2003 B.Com. - St Josesph's College, Devagiri, Calicut - 74.13%

2000 Pre-Degree in Commerce - 80%

2000 Diploma in Computer Management from ECIL BDPS Computer Education

(DCM)

1998 Xth Class - S V V M, Trivandrum - 81%

CERTIFICATIONS

. British Education Council - Vantage (Level 2) Certification for Business

English Language of Cambridge Univ.

. JAIIB Certification from IIBF, India

. NCDO (NISM) Certified by NSDL, India

. IELTS Scored 7 - British English Council

TRAININGS ATTENDED

. User Experience in Core Solutions FINACLE Platform by Infosys.

. Operational Risk & Fraud Monitoring & Compliances, Priority Sector

Lending - MSE & Agricultural Lending and Branch Management, Risk

Management.

. Counseling, Vipassana,Trained in Neuro Linguistic Programming - NLP in

2005

ACCOLADES / EXTRAMURAL ENGAGEMENTS

. Selected as one of the Best Manager Finalist in Talentime'05, an Inter

Collegiate Management Event

. Achieved an overalls core of 7 in the IELTS Band & Business English

Vantage level 2 certified by BEC

PERSONAL DETAILS

Date of Birth: 8th March, 1983

Languages Known: English, Hindi, Malayalam, Telugu and Tamil

Nationality: Indian

Passport No.: F7277793 valid till 19th April, 2016

Visa Status: Open

Marital Status: Married

Contact this candidate