Sales Human Resources

AMY S. MCMICHAEL, PHD/SPHR

Chicago, IL

630-***-**** ******************@*****.***

SUMMARY

Strategic business professional with a proven track record of OD / HR leadership -- partnering with executives and their

organizations to improve business results. Expert in talent management, change management, leadership development,

OD/OE, individual and organizational assessment and employee engagement. Broad experience including HR

operations, training and curriculum design, development of methods and practices, knowledge transfer and retention,

strategic planning and business development. Adept at building and gaining buy-in for practical solutions in complex

environments. Results focused, with excellent leadership and relationship building skills across functions and levels.

Exceptional coach, communicator, facilitator and strategic business partner to executive and field leadership.

PROFESSIONAL EXPERIENCE

ABBOTT LABORATORIES, Diagnostics Division (Healthcare & Medical Research), Chicago, IL 2014 – Present

Senior Manager, Learning & Development

Global accountability for strategic HR functions including Talent Management, Learning & Development, Change

Management, Organizational Effectiveness and Performance Improvement. Designed, delivered and evaluated the

effectiveness of global HR strategies supporting business goals. Consulted and coached business leaders on plans,

interventions and real-time solutions while anticipating future needs.

• Proactively partnered with HR & Business Leadership to pilot new approaches in the areas of Talent

Management, Onboarding, Mentoring, Culture Change, and Employee Development and Retention in both US &

OUS markets.

• Managed global change management supporting transformation of the commercial division go-to-market strategy

a five year plan focusing on growth, profitability, and customer loyalty targeting 10% annual growth with

industry-leading profit margins (22% to >50%) on 17% share of predicted $43 Bn global market.

HEAD COACH, INC. for CSX (Executive Coaching / Consulting), Chicago, IL 2012 – 2013

Vice President / Executive Coach

Developed and led new business practices. Provided executive coaching, leadership development, and consulting

services to railway / transportation executives. Accelerated development among C-Suite succession candidates through

individual coaching, OD consulting, and assessment services. Partnered with key operating executives and HR

leadership to select and develop key talent and to build and maintain high performing teams across functions.

• Designed flexible approach to assessment for selection and development of key talent.

Client centered – working with business leaders to determine the potential ROI and therefore level of investment

in assessment and follow up.

Results focused – providing tiered coaching services based on desired outcomes for the individual leader and the

business.

• Coaching executives and senior level managers to facilitate success in role.

Onboarding, leadership development, and performance improvement coaching of managers in Operations,

Finance, Commercial, Legal / Safety / Environmental, and Human Resources.

Partnering with HR leadership to develop strategies for success, and to integrate the human capital strategy with

the business strategy.

EXELON CORPORATION, Nuclear Division (Utility), Chicago, IL 2006 – 2011

Principal, Talent Management / Organizational Development

Provided talent management, leadership development, change management and organizational effectiveness services to

corporate groups and nuclear power plants within Exelon’s Nuclear Business Unit.

• Led implementation and design of annual Business Talent Review.

Facilitated line ownership of talent management (performance management, succession planning, and employee

development).

Increased engagement in talent management as a business critical function integrated throughout the business

planning cycle.

Delivered >80% increase in number of leadership talent pools with qualified ready now successors.

AMY SEXTON MCMICHAEL, PHD/SPHR PAGE TWO

EXELON CORPORATION (Continued)

• Designed and facilitated turnaround efforts to improve performance at nuclear power plants experiencing multiple

areas of decline in operational and organizational performance.

Partnered with site and corporate leadership to develop and implement organizational change / performance

improvement plans, including determination of metrics and approach to assessing progress.

Coached individual, team and organizational effectiveness and their relationship to business performance.

Conducted assessments and development planning, facilitated leadership training and culture change.

• Led the redesign and rollout of the annual employee survey and the resultant business planning process for Exelon

Nuclear & Exelon Corporate.

Developed an annual planning cycle linking employee engagement with overall business performance.

Increased survey participation rates to 87%.

Facilitated year over year increases in employee satisfaction scores in identified weak areas.

• Additional Experience:

Development of competency models and organizational effectiveness toolkits, selection and development of High

potential employees, workforce diversity initiatives, and organizational design.

Senior Human Resources Generalist

Coordinated staffing function for technical and managerial personnel at 850+ employee reactor site. Managed employee

concerns, administered nuclear Knowledge Transfer & Retention program, and served as liaison to the corporate HR

transformation team.

• Employee / labor relations.

Coached / counseled supervisors in proactive employee relations efforts. Worked with key managers to address

union grievances.

• Improved effectiveness of performance management processes.

Utilized established performance management tools to provide feedback to managers.

Assessed training and development needs for the organization.

• Managed hiring process for several technical functions.

• Administered KT & R process for capture of technical area knowledge.

• Supported / facilitated organizational self-assessments, root cause investigations, and corrective action program.

GAP INTERNATIONAL, INC. (Management Consulting), Philadelphia, PA 2002 – 2006

Consultant / Research and Innovation Team Manager

Coached senior executives, managers, and cross-functional teams to develop their leadership in areas critical to

execution of key strategic outcomes. Led an internal research team accountable for the creation and rollout of new

products and services. Designed and delivered global leadership conferences. Led a sales team focused on business

development for assessment products.

• Coaching / Leadership Development

Manufacturing – Coached alignment of US and European teams on business strategy, resulting in strategic plans

impacting key industry metrics such as P&L, income from operations, and OSHA-recordable rate decreases.

Retail – Coached cultural shift from reliance on price competition and expansion to a sales-focused approach,

resulting in a return to profitability for the first time in three years, industry best shrink, five-fold increase in stock

price over two years, and industry recognition as “retailer of the year”.

Pharmaceuticals – Coached Sales and R&D functions to set new industry standards for sales and product

development resulting in a 48% increase in sales of new / key growth products and a more aligned, efficient

internal culture.

• Leadership Conferences

Designed and delivered 3 global leadership conferences in Europe and the US.

• Product Development

Developed, from an initial concept, a language-based Knowledge Transfer & Retention technology which

generated ~20% of the company's annual revenue.

• Sales

Led team of consultants focused on sales of proprietary assessment products.

AMY SEXTON MCMICHAEL, PHD/SPHR PAGE THREE

THE CENTER FOR EDUCATION, Rice University (Think Tank / Research Institute), Houston, TX 2000 – 2002

Senior Research Faculty

Conducted research evaluating the effectiveness of grant-funded educational reforms. Reviewed literature to develop an

understanding of espoused theory of action. Tracked annual spending to insure appropriate allocation. Conducted case

study research to gauge the efficacy of educational practices. Advised clients and granting agency on continuing priorities

/ needs. Assessed potential for sustainability. Authored scholarly writings on findings.

EDUCATION

• PhD, Applied Linguistics (Human Learning & Performance), Rice University, Houston, TX

• MA, Applied Linguistics (Communication / Cognition), Rice University, Houston, TX

• BA, English, Linguistics, and Psychology, Northern Illinois University, DeKalb, IL

CERTIFICATIONS / PROFESSIONAL DEVELOPMENT

• Internal Consulting Certification, Jesse H. Jones Graduate School of Mgmt, Rice University

• The Leadership Talent Development Series & Executive Challenge Course (Gap International)

• Targeted Selection (DDI)

• Crucial Conversations, Certified Trainer (VitalSmarts)

• 360 Feedback (Denison Leadership Assessment & PDI)

• Investigation Training (Business Controls)

• EQi Certified / Emotional Intelligence (MHS)

• SPHR (Senior Professional Human Resources), Human Resources Certification Institute

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