Customer Service Manager
Resume:
Ty’Chae’ Laster
Glenarden, Maryland, 20706
******.******@*****.***
Objective
To secure a position with an established organization where I can continue to develop my current skills and be a valuable asset
to a company.
Education
Prince Georges Community College (Marketing) Upper Marlboro, MD 2/2014 Current
The Art Institute of Washington (Fashion Merchandising) Arlington, VA 6/201*-**-****
Charles Herbert Flowers HS (General Studies Springdale, MD 8/2008 5/2012
Work Experience
TruGreen Lawn Service 3/2014 Present
Customer Service Rep
• Attracts potential customers by answering product and service questions; suggesting information about other products and
services.
• Take payments and collect bad debts.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure
resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer
needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Maintain agent ready percent daily.
Rising Generations Early Learning Center 9/2011 – 3/2014
Co Teacher
Assisted teachers with classroom instructions.
Performed clerical task, including filing student records, typing, taking attendance, making copies of tests and
other instructional paperwork.
Checked and graded tests and homework.
Distributed classroom related materials and set up bulletin boards.
Helped create lesson plans and other activities.
Performed housekeeping tasks in the classroom, i.e. washing blackboards, cleaning erasers, picking up trash,
cleaning up art projects and sanitizing countertops, faucets and other items used by students.
Lucked Up Consignment Boutique (Online) 1/2013 3/2014
Assistant Manager
Train new workers.
Oversee everything that goes on during the day.
Take photographs of all items that are consigned.
Keep all websites updated with our new items.
Advertise the website through social networks.
Keep track of all sales and markdowns.
Respond to emails and questions.
The Kennedy Center and The Hillwood Museum 8/2012 – 7/2013
(Restaurant Associates)
Hostess
Greet customers in a professional welcoming way.
Answer telephone, check email and voicemail.
Call customers to confirm reservations.
Schedule dining reservations for guests in advance and upon arrival.
Ensure dining room is set up appropriately for business.
Analyze reservation data at the end of the day and/or the end of the week.
Cashier
Enter purchases into cash register to calculate total purchase price.
Accept cash, checks or bankcards for payment; complete check and bankcard transactions according to
established procedure.
Count money, issue change and provide receipt for funds received.
Calculate discounts or references; request customer identification for certain discounts and receipts as required.
Maintain sufficient amount of change in cash drawer.
Balance cash drawer and receipts; document any discrepancies.
Assist customers in locating specific items.
Keep register area neat and stocked with necessary supplies.
Assist in other areas of store, i.e. clean up, stock shelves and keep merchandise displayed in a pleasing orderly
manner.
Seat Pleasant Police Department 6/2010 – 3/2011
Secretary/A dministrative Assistant
Assisted the manager with routine responsibilities.
Prepared reports to be filed or signed.
Faxed documents.
Prepared mailings.
Assisted customers with payments.
Communicated with relatives of detainees.
Answered telephone and took accurate messages.
Skills
Data Entry
Self Management
Learn Quickly
Writing, Research
Public Speaking
Communication skills
Ambitious, Attentive, Honest and Confident
Punctual, Energetic and Organized
Microsoft Office, Outlook, SharePoint, Internet
PC and Mac Operating Systems
References
Available upon request
Contact this candidate