Executive Assistant

ZELMA MARIE INGRAM

ADDRESS: *** **** **** ******, *******, ILLINOIS 60653

PHONE: 312-***-****

EMAIL: ***********@*****.***

EXECUTIVE ASSISTANT PROJECT MANAGER

Goal-oriented and dedicated professional, offering comprehensive years of experience as executive assistant /office manager. Adept at overseeing administrative operations, project development, staff performance, and customer service. Armed with strong interpersonal, active listening, and rapport-building skills. Able to effectively communicate with customers, staff, business associates, and all levels of management. Skilled at working well with teams to ensure overall company satisfaction and achievement of established goals. Capable of developing fast-paced solutions; complemented with strong technological and organizational skills. Proficient with Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) and SmartDraw.

NOTABLEACCOMPLISHMENTS

- Provided support with departmental strategic event planning for the annual Mortgage Foreclosure Summit, Senior Staff Retreat, and Take Your Child to Work.

- Made substantial contribution to the facilitation of new sustainable water filtration system into the administrative departments of the Clerk’s Office which resulted to saving more than thousands of dollars in bottled water costs annually.

- Created highly effective departmental filing system, including quick and thorough indexing, filing and offsite storage system resulting in easy access to critical information in a timely manner.

- Possess diverse core accomplishments from diverse areas including the following

Administrative Support

Travel Arrangement

Expense Reports

Calendar Management

Customer Service

Event Coordination

Project Management

Writing and Transcription

File Management

PROFESSIONAL EXPERIENCE

Burrell Communications – Chicago, IL

Administrative Project Coordinator to theVice President of Engagement Marketing - Group Accounts 2012–Present

Project Management and Event Planning:Develop strategicproject timelines for events from conception to completion in coordination with the staff. Provide necessary assistance with the arrangement of travel itineraries for event staff.

Administrative/ Office Operations:Render support in handling event space reservations; organizing food and beverages; and purchasing supplies and audiovisual equipment. Maintain cooperation with design studio in developing event brochures, media binders, and other event collateral.

Documents/ Records Management:Demonstrate adeptness in carrying out various administrative support duties, including collaboration with vendors regarding contracts; processing of various financial transactions; and maintenance of financial records.

Staff Supervision and Team Building:Hold full accountability in supervising team members regardingproject plans, setting priorities, and making necessary amendmentsfor the optimization of resources and achievement of deadlines.Maintain abreast of departmental/division activities; execute and interpret policies and procedures; and oversight ofdaily operations for the department of engagement marketing.

Strategic Marketing and Business Growth:Take part in preparing annual budget for engagement marketing which includesdata compilation, revenue projections development, expenditure monitoring, and accordance of department with approved budget allocations.

Superior Customer Service:Serve as primary contact with talent managers in coordinating additional service entreaties for high-profile celebrities.

Governmental Strategic Solutions, LLC – Chicago, IL

Executive Assistant/Project Manager to the President/Owner 2010–2012

Administrative/ Office Operations:Displayed expertise in overseeing internal and external meetings; arranging schedule of appointments; and coordinating conference calls.Drafted and editeddictated correspondence through the use of track changes.

Documents/ Records Management:Maintained comprehensive documentation of client statistical information through the development of spreadsheet.Took charge of transcribingthe minutes of the meetingsliaise with company president to facilitate agenda coordination.

Strategic Marketing and Business Growth:Administered the development and processing of marketing material and brochures for event distribution.Effectively served as customer service representative, responsible for promoting the organizations mission statement and ensuring smooth operations.

Clerk of the Circuit Court of Cook County – Chicago, IL

Executive Assistant/Office Manager to the Executive Clerk of Operations and Administration 2000–2010

Administrative/ Office Operations:Direct daily responsibilities of departmental administrative assistant and manage day to day operation of the print center and mailroom. Communicated with vendors in modifying public signage and evaluating new office furniture and file storage options for several departments across the Clerk’s Office downtown and suburban districts. Held responsible for overseeing the distribution of access keys, employee badges, and parking arrangements for top level senior staff with property management.

Project Management and Event Planning:Developedbuilding space allocation and layouts for targeted areas within the Clerk’s offices downtown which included more than2300 employees. Assumed accountability in coordinating special seminars with vendorsforemployee and public awareness events for the Office of the Clerk of the Circuit Court.

Technical Acumen:Handled the troubleshooting of various interoffice phone issues to contribute to faster automated phone distribution module in order to streamline occurrences of dropped customer service calls.

EDUCATION

Bachelor of Fine Arts in Interior Design 2013 - HARRINGTON COLLEGE OF DESIGN, CHICAGO, IL

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