Sales Customer Service

Jon D. Tellone

**** ***** ******** ***. *, Mesa, AZ 949-***-**** **********@*****.***

Objective

To gain full time employment in an occupation that will make use of my

customer service, sales, and leadership skills.

Skills & Abilities

Management

ACTS AS STORE MANAGER WHEN NECESSARY AT KOHL'S DEPARTMENT STORE

Janitorial Account Manager at United building services for one year

In charge of five office buildings simultaneously at United Building

Services

Sales

DRIVE AND ENCOURAGE THE SALES OF MEN'S APPAREL AND ACCESSORIES AT KOHL'S

DEPARTMENT STORE

Boosted sales by thirty-five percent within one month of taking over

department

Solicit Kohl's Charges, email, and Rewards Cards at Kohl's Department Store

Communication

COMMUNICATE TO THE CORPORATE OFFICES ON A WEEKLY BASIS DURING THE TIME AS

STORE PRICING AND SIGNING ACCURACY CAPTAIN AT KOHL'S DEPARTMENT STORE

Responding to and resolving customer issues through clear communication at

Kohl's Department Store

Communicates to management, other supervisors, and floor associates to

strengthen and build new relationships within Kohl's Department Store

Leadership

JANITORIAL ACCOUNT MANAGER AT UNITED BUILDING SERVICES FOR ONE YEAR

Store Pricing and Signing Accuracy Captain for six months

Misses, Junior's, and Men's Department Sales Supervisor for nine months

Experience

Misses, junior's, and mens DEPARTMENT SALES supervisor kohl's department

store 2013-present

LEADING THE STORE'S SALES ASSOCIATES

Greeting and offering assistance to customers

Responding to and resolving customer issues

Executing department merchandising and operational functions to company

standards

Leading and assisting with global store communication

Identifying opportunities to increase sales

Communicating sales floor and operational opportunities to store executives

Strengthen customer relationship through use of friendly customer service

and offering company credit card and rewards program at point of sale

Store pricing and signing acuracy captain kohl's department store 2012-

2013

COMMUNICATED ON A REGULAR BASIS WITH CORPORATE OFFICE

Audited all aspects of store operational processes

Investigated all line item discounts twice daily

Corrected signing errors based off daily reports

Collaborated and communicated on a regular basis with store supervisors and

management on signing/operational issues

Maintain records of store price changes, truck manifest, daily signing

reports, line item discounts, and all operational audits

freight associate kohl's department store 2012

UNLOADED, PROCESSED AND STOCKED ALL INCOMING FREIGHT TO SALES FLOOR AND

STOCKROOM AREAS

processed incoming/outgoing transfers and returns to vendor

Maintained all Company stockroom capacity and organizational guidelines

completed price changes, assisted with housekeeping duties, prepared for

and took inventory, and other tasks as assigned

janitorial account manager united building services 2011-1012

FACILITATED AND COORDINATED WORK ASSIGNMENTS AND ADJUSTED WORK SCHEDULE

Maintained great customer relations and resolved all customer issues

Reviewed and adhered to labor requirements, budgets, and all work-site

specifications

Maintained reports of timekeeping, incident reports (injury and property)

and maintenance records

Inspected works in progress and upon completion

Achievements

Kohl's department store

SUCCESSFULLY LAUNCHED MULTIPLE CAPITAL PROJECTS

Restored department, boosting sales exponentially

Participated in over twenty company associated charity events

Returned hundreds of defective Esigns to depot, prompting company-wide

battery change project

Created sales floor outline for Esign placement and recovery, which has now

been adopted by the region

Was an integral member in the implementation of the Merchandise Location

System

Revolutionized the way the company audits its sales floor by creating audit

forms, timelines, and pitching new ideas on weekly regional conference

calls

United Building SErvices

RAN FIVE BUILDINGS SIMULTANEOUSLY

Promoted three times in the first three months

Education

High School Diploma 2009 Silverado High School

SPANISH FOR TWO YEARS

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