Customer Service Sales
Resume:
KYRA RICE
Phone: 1-226-***-****
********@****.**
Education and Training
Sir Sanford Fleming College Fall 2010 -
Spring 2012
Studied Travel and Tourism
Halliburton Highlands Secondary School
2009-2010
Successfully graduated with high school diploma
CPR and First Aid Certified
2006
Employment Experience
Inside Sales Representative
March 2014-Present
HRdownloads
. Generate sales through personal contact with walk-in and or telephone
customers, repeat customers and sales leads, presenting product models
and explaining the modular process
. Qualify new business prospects and build an active, high potential
prospect list which will remain the property of the company at all
times
. Solicit and forward Offers to Purchase to the Sales Manager for
approval and acceptance
Customer Service Representative
May 2013-March 2014
Stream/Convergys
. Support and provide superior service via phones, e-mails and faxes as
a receiver and caller
. Use questioning and listening skills that support effective telephone
communication on a daily basis.
. Apply the elements of building positive rapport with different types
of customers over the phone.
. Provide pricing and product information regularly.
. Utilize my sales skills to find a product of device that fits the
needs of the customer.
Royal Service agent November 2012 - February 2013
The Fairmont Banff Springs
. Acts as a member of the Primary Emergency Response Team and follows
all emergency procedures when required
. Prioritizes all work and handles multiple tasks at one time, flipping
between multiple systems run through Property Manager.
. Answers all calls to the hotel; external and from within the hotel.
. Books all golf reservations for both our 18 and 9 hole courses,
including special packages and offerings.
. Dining Reservations for outlets in the hotel. Knowledge of menus,
table arrangements, special menus, allergy alerts and dress codes.
Work Experience Cont'd
Hostess
Waldhaus Restaurant at the Fairmont Banff Springs May -
November 2012
. Act as a hostess; seat dining room patrons.
. Ensures smooth operation of dining room flips with efficient table
clearing.
. Confident in anticipating appropriate wait times.
. Guide new staff members in workplace procedures
. Formulate reservation books through phone contacts and in person
. Occasionally Take orders efficiently while promptly serving food and
beverage items
. Consistently achieve high levels of customer satisfaction by providing
courteous and efficient service and by resolving any concerns quickly
and professionally
Volunteer Experience
Peterborough Art gallery
2011
. I helped the artists as well as the staff regularly so every event
runs smoothly, I helped to clean and organize as well as work with the
elderly and children.
Children's Sports Centre Kitchener
2009
. I assisted basketball and soccer coaches with the development of
children's athletic skills during the fall 2009 sports program.
BYLD Leader, City of Kitchener
2006
. Through the City of Kitchener, I worked with fellow leaders in
assisting and watching over pre-school children attending summer camp.
On a frequent occasion I attended field
Trips with the children, ensuring their safety and happiness.
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