Customer Service Administrative Assistant
Resume:
Shawnta Nichole Bibb
Montgomery AL 36116
334-***-**** (h) 334-***-**** (c)
**********@*****.***
HUMAN RESOURCES SPECIALIST
LEADERSHIP EMPLOYEE DEVELOPMENT EMPLOYEE RELATIONS
SUMMARY
Enthusiastic, experienced executive assistant with five years extensive training in providing office support. Possess excepti onal
organizational skills, hands-on technical experience, good work ethic and attention to detail. Core competencies include:
Staff Leadership Recruiting and Retention Customer Service
Training and Development Policy Enforcement Team Building
Performance Management Employee Benefits Ethics Law
EDUCATION & CERTIFICATES
May 2014: Troy University, Montgomery, AL
Master of Science in Human Resource Management
July 2012: Troy University, Montgomery, AL
Bachelors of Science in Business Administration-General Business
March 2011: Alabama Department of Insurance
Alabama Ethics Law Training
April 2009 - April 2008: H. Council Trenholm State Technical College - Professional Development Training
Working Effectively in a Team Environment
The Power of Quality Customer Service
Planning, Tracking, and Controlling Office Projects
Stepping up to Leadership
Greater Productivity Through Improved Work Processes
June 2007: State of Alabama Personnel Department Training
State Government Orientation: Employee Benefits
State Government Orientation: Personnel
EMPLOYMENT HISTORY
June 2006-Present: Department of Insurance, Montgomery, AL
Administrative Assistant II
Promoted from Administrative Assistant I to Administrative Assistant II in April 2007 due to outstanding performance and
dedication.
Supervise the daily operations for the receptionist and back-up receptionist which includes scheduling leave, organizing
schedule to ensure front-desk is properly covered, evaluating employee performance for annual and/or merit raises.
Review, process, approve, and issue licenses for all initial Resident and Non-Resident Adjuster applications or Adjuster bi-
annual renewals, resolve any issues that are associated with issuing a license, and verify information is in accordance with
departmental regulations; Issue all Letters of Certifications, Clearance Letters, Reissue Forms, and Duplicate License for all
license classes.
Serve as the IT Representative for the Producer Licensing Division of the Department of Insurance which includes performing
basic maintenance and troubleshooting before IT Division is contacted for a resolution.
Bibb Page 2
Review and process all Address Violations for all different classes of licenses that are issued by the State of AL Department of
Insurance, such that the law is followed, correct procedures are followed and processing is complete within two working days
of receipt;
March 1999-June 2006: Wal-Mart Stores, Montgomery, AL
Department Manager (February 2000-June 2006)
Supervised the daily operations for employees in various departments which included organizing employee schedules,
maintaining inventory, managing recruiting process, evaluating employee performance for annual and/or special raises and
terminating unsatisfactory employees when appropriate.
Facilitated training for employees on providing guidance to customers, coordinating deliveries, and processing sales
transactions.
Mediated any escalated customer or employee issues and ensured resolution never compromised customer satisfaction or
company policy.
PREVIOUS WAL-MART POSITIONS
October 1999-February 2000: Sporting Goods Sales Associate - Wal-Mart, Montgomery, AL
March 1999-October 1999: Overnight Stocker - Biloxi, MS
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