Customer Service Project

N OORULDEEN A LKATTAN

IT PROJECT COORDINATOR & SUPPORT PROFESSIONAL

Motivated, focused IT professional with 8 years of experience and demonstrated track record of successfully improving

high-value organizations, including government organizations, through consistent monitoring and project management.

Combines effective leadership, training, and communication skills to identify solutions, map project scope, identify risks,

develop timelines, and execute effective budgeting to implement best practices and bring holistic improvement to

multiple organizations.

Problem Analysis Report Creation

Supervision Data Management

Training & Coaching Collaboration

Increasing Efficiency Government Contracting

Innovation Bilingual – English & Arabic

TEC HNICAL SKILLS

LAN/WIFI Installation • Accounts/Services Maintenance & Monitoring • Permissions Setup/Changes • Windows

Server Installation & Maintenance • Domain Creation • DNS • Print/File/Terminal Services • Remote Access •

VPN Application • DHCP • Cisco Routers, Switches, Access Points, ATA VOIP Line • Networking & Cabling

Ntbackup • Norton Symantec Execution Backup • Recording Data to Storage Tape

PROFESSIONA L EXPERIENC E

Hewlett Packard (HP) 2012 – Present

Test Technician Professional

Reduce downtime and ensure effective operations by conducting extensive troubleshooting and repair, including

troubleshooting and replacing failing parts, conducting HP diagnostics system software, and running scripts to ensure

effective operations. Contribute to organizational decision making by running reports on defective equipment.

Research Triangle Institute (RTI) 2004 – 2012

Consultant (2011-2012)

Increased efficiency and reduced cost of government operations by coordinating with Ministry of Justice, Department of

Defense, and Real Estate Registry Office to implement new and innovative systems, including system that replaced

paper-based portfolios of land titles with computerized files, saving money and increasing productivity. Developed

specifications and network design of Ministry of Justice/Department of Defense system to be implemented by regional

technical vendor.

Improved staff performance by offering fast and effective training on technical equipment, including digital

cameras, voice recorders, USB storage device drives, portable printers, and satellite phones.

IT Manager (2005-2011)

Ensured effective completion of valuable IT projects, including RTI-TMPP and LGP II projects while simultaneously

coordinating between TMPP project and minister of health as well as between LGP project and Baghdad Provincial

Council to provide support and training, ensuring customer satisfaction. Supervised 2 IT engineers. Consistently

monitored accounts and services (e-mail, wireless/network connectivity) to ensure functionality and prevent problems.

Set up/maintained server, terminal, DNS, DHCP, VPN, administrative, and remote access services.

Exercised project management/customer service by providing help desk support for 100+ users in busy

government project office

IT First Responder (2004-2005)

Consistently prevented problems and quickly brought equipment back online by solving numerous IT issues within LGP

I project.

Lowered costs due to faulty equipment by repairing when possible and managing inventory/replacement.

Additional positions include Salesperson for Al-Gaharbia Company and Support for Spar Computer Services.

EDUCA TION & CREDENTIA LS

Bachelor of Science, Computer Science, Al Mansour University College

MCSA & MCSE Microsoft Professional Certification in windows server 2012

CCNA Cisco Certification Network Association

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