operations
Resume:
Allen Crosby
Arlington, TN ***02
*********@*********.***
Summary
Decisive Operations and Sales Management Professional with demonstrated
successful career providing consistent contributions to increase
production, quality, performance, and profitability. Combine with
cross-functional leadership background and experience strengthening and
leading high-quality production teams. Expert team building,
leadership, communication and interpersonal relation skills. Strategic
and analytical with outstanding problem-solving skills. Successful,
proven customer relationships.
. Operations/Sales Management/Inventory/Logistics
. Cost Planning, Reduction & Budgeting
. Hiring/Training/Motivating/Manage Employees
. Healthy/Safety Practices/OSHA/Federal DOT
. KPI Objectives
. Increase Production/Quality/Performance
. Establish/Ensure Productivity/Deadline Driven
. Process Improvement
. Policies & Procedures/Reporting
. Team Management Directives/Critical Thinker
. Negotiations/Vendor Relations
. Problem Identification & Resolution
. Word/Excel/Oracle/WMS
. Customer Relations
. Time Management/Organizational Skills
. Excellent Verbal/Written Communication
EMPLOYMENT History
GUARDIAN BUILDING PRODUCTS (Laid Off) Memphis, TN
Operations Branch Manager 08/12-06/14
Oversaw daily operations by working with office and warehouse employees
to ensure goals are met. Acted as site leader and ensured workplace
health and safety requirements were followed. Monitored operational
expenses and worked towards cost effectiveness.
. Conducted monthly safety and compliance training/meetings, record
attendance, ensure employee understanding
and monitored conduct.
. Assisted in hiring and managed on-boarding and training processes for
new employees.
. Analyzed current processes and made decisions to increase efficiency
and streamline daily operations.
. Oversaw the planned maintenance of building issues, vehicles,
machinery, and equipment to ensure drivers are
in compliance with Federal DOT regulations.
. Managed computer system in company trucks to monitor drivers hours of
service and on-duty time to ensure
drivers compliance.
. Oversaw incoming/outgoing inventory accuracy. Controlled and
monitored damaged products.
. Monitored and measured branch and individual performance goals.
. Accountable for meeting branch profit and expense budgets. Extensive
client relations.
SYNCADA, Memphis, TN
Branch/Global Operations Manager
08/08-07/11
Directed local Managers of Facilities, Data Exchange, Projects and
Development of each of 7 locations in North America, Europe, India/Asia
Pacific.
. Developed and managed expense budgets ($50M in 4 global centers).
Grew processing from $18 Billion to
$28Billion in two years with workforce reduction of over 50%.
. Led decoupling of business line from US Bank to stand-alone entity
and development of systems to integrate
new sponsored banks. Developed and executed plan for Physical
Facilities, IT, Systems, Personnel, HR and
Regulatory Compliance (OSHA, Sarbanes Oxley and SAS70).
. Implemented a business structure for invoice processing for a model
unique to the payment industry.
. Responsible for achieving corporate targets for profit, cost
reduction though outsourcing and vendor contracts,
and personnel objectives including workforce reduction from >500 to 206
employees.
. Implemented business structure while maintaining budget objectives
and managed workforce reductions.
. Developed metrics for quantifying the delivery of customer service
excellence.
. Coordinated all aspects of HR for a global, cross-function staff of
over 500. Measured and grew employee
satisfaction rating from 16% to 72% in two years.
Allen Crosby
Page 2
ROTECH HEALTHCARE, Memphis, TN
Operations Manager - Memphis Facility
12/04-08/08
Responsible for management of corporate objectives, personnel, sales
and profit targets, regulatory compliance, customer service, and asset
control.
. Warehouse Management System (Oracle WMS) implementation which
included the Warehouse and Inventory
Management sections and simultaneous implementation of the Bar Code and
Locator Systems in Oracle.
. Responsible for staffing, personnel objectives, annual performance
evaluations, discipline, EEO requirements,
and individual development plans.
. Recognized within the Organization as a leader in corporate
succession planning.
. Established and achieved annual sales/profit targets in support of
corporate objectives. Moved sales operations
from last to Top 5 of 17 regions.
.Through internal audits, coordinated compliance with OSHA, Medicare,
Board of Pharmacy, and JACO
regulations to attain certification for continued operation.
. Managed inventory levels, procurement, and distribution through
corporate sales organization.
. From a historical position of Bottom 3 Regions, moved Operations to
#1 for 13 straight months.
. Improved Customer Satisfaction index from 78% to 98% in 4 months.
CPI OFFICE PRODUCTS, Memphis, TN
Sales/Branch Manager
01/03-12/04
Reported to VP of Operations and managed Operational Logistics staff of
35 to include 6 Account Representatives. Responsible for hiring,
training, day-to-day supervision, and HR responsibilities.
. Accountable for product inventory in excess of $500K to include
shipping, receiving, and purchasing.
. Responsible for annual sales revenue of over $6M.
. Daily and monthly reporting of sales.
EDUCATION/TRAINING
University of Memphis, Memphis, TN
Bachelor of Arts, History; Minor - Organization Communication - August,
1998
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