Sales Manager

Pathik S. Bhatt

**** ****** ***** *****, ******, TX. 77379, 832-***-****, ************@*****.***

Professional Summary

My goal and desire is to continue to utilize my years of experience from various organizations to learn new

technologies, with potential for growth, and exposure. I am therefore keen to finding a new and suitably

challenging role within a market leading organization. I am a result driven, young professional with proven

leadership and skills in management, project planning/management, and interdepartmental collaborations.

Education

August 1995 to December 2001 University of Houston Houston, TX.

B.S. Consumer Science and Merchandising

B.S. Industrial Distribution

Minor: European Studies

Professional Experience

September 2010 to Present mindWireless Houston, TX.

Manager of Operations

• Train and manage a new team of members (globally and domestically) on procurement processes,

contractual client objectives, and policies, including audits by creating fail safe measures and

documenting all processes for continuous improvement.

• Manage people for programs and projects involving department and cross-functional teams focused

on the delivery of projects and programs into a finished state.

• Responsible for day to day procurement related tasks:

o Ensuring service level agreements are met.

o Ensuring tickets in internal Remedy system are properly organized.

o Enabling office staff levels to meet demands of client processes.

• Ensuring that team is meeting client expectations based upon client contract agreements:

o Helped create a report that ran automatically in Remedy that showed outstanding tickets and

orders.

o Assisted in additional help desk related tasks by helping to resolve client based questions,

issues, and escalations.

• Completing on boarding activities when new client was launched:

o Gathering all documents needed to take ownership of the wireless accounts for customer

deployment.

• By properly documenting customer profiles, helped reduce cost savings, negotiating new contracts,

and expanding the team globally with a high ROI benchmark.

• Maintain continuous alignment of program scope with strategic business objectives and goal, and

make recommendations to modify the project to enhance effectiveness toward the business result.

September 2008 to September 2010 mindWireless Houston, TX.

Client Manager

• Provide detailed reports upon request in regards to wireless devices and procurement:

o Provide reports to management to detail the number of calls coming into call center

o Provide clients reports outlining cost savings by engaging in mindWireless services

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• On a daily basis, ensure that finance, IT, and help desk has resolved all customer inquiries and tasks by

asking each team lead to provide me with a daily report of job completion.

• Act as a liaison of mindWireless and the customer for ongoing changes and new areas to which we can

improve end user habits, cost savings, and creating new processes to reduce expenses.

• Create continuous process improvements for resolutions, quality control, or projects requiring additional

resources.

• Participate in the implementation and solutions strategy programs to warrant procurement personnel,

business end users, and suppliers understand the contact, policies, and our systems.

September 2007 to August 2008 Ken’s Beverage, Inc. Houston, TX.

Service Manager

• Responsible for daily operations of the Texas branch, including, but not limited to, payroll, scheduling,

dispatching customer orders, ordering equipment, expense reports, and profitability.

• Handle customer service issues related to service calls, part orders, and installations for Texas and

Louisiana.

• Analyze install schedules for profitability and lean drive times for efficiency by measuring job cost versus

profitability

• Audit staff on effective diagnoses of problems, equipment, and completion of work, resulting in fewer

returns to locations by visiting job sites and reviewing properly documented paper wok

• Responsible for sales for the southern region, which include Texas, Arkansas, Louisiana, Alabama, and

Oklahoma.

o Increased sales in our region by 20%

July 2003 to March 2007 Comerica Bank Katy, TX.

Assistant Branch Manager

• Responsible for adherence to established policies and procedures for the teller operations, new accounts,

consumer loans, payroll processing, and internal audits.

o Internal audits adhered to meet with Bank Secrecy Act, Patriot Act, and 10 other regulations

mandated.

• Analyzed and manage the day to day sales and service of a banking center, cross selling Comerica products

and services by developing and maintaining enhanced customer relationships.

• Develop strategies to meet and exceed sales goals by conducting banking center sales programs and

training/development of staff.

o Implemented ideas such as walking aisles to promote sales, set dates for staff to go on sales calls

with me so that learning via empowerment will result in higher sales

• Achieved branch goals for each year by increasing sales and profits.

o On average, meets sales goals 10 out of 12 months each year

Technical Proficiencies

Remedy Peachtree MDM (Mobile Solutions/Device Management)

MS Office BES Administration

References

Furnished upon request

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