Engineer Management

Mark H Chichester 352-***-****

***** ********* ** • Spring Hill • FL • 34608

****************@*****.***

Summary

Successful, take charge MIS professional with extensive experience in WAN/LAN Support, Hardware/Software

installation, and Project Management. Ability to design and implement technology solutions to support business

objectives. Demonstrated success in managing networking software/hardware development and internet technologies.

Excellent interpersonal skills with the ability to interface effectively with all levels of management .

Professional Experience

Remote support technician, Support.com Redwood City Ca. September 2013 to Present

• Performed remote services for a large Comcast ISP customer base (specifically for home network users).

• This includes customers with home networking issues including gateway (Dory) and wifi router issues.

• Assisted customers with setup and connectivity issues with Routers,Computers, Iphone, Ipad, Game consoles,

Android devices, Smart Tv’s, Roku, Chromcast etc.

• This included the configuration of (Wifi security, DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding).

Systems Administrator, C Services Spring Hill, Florida. (Self employed) November 2009 to Present

• Implemented VMware ESX 4.1 for several clients to replace aging Dell servers.

This entailed, procuring new hardware and performing a fresh build of Microsoft Server 2008 R2, backup of data using

Symantec Backup exec 12.5, then migrating data to new virtual servers.

• Migrated several Windows/Exchange 2003 servers to Exchange 2007 and Server 2008.

• Performed Virus eradication for several clients using Hiren/14/15, Trend Micro 17.5, and Symantec endpoint protection

11.0.

• Suggested ways to help the customer prevent further infection and documented tools to help the customer perform these

tasks themselves.

• Created a custom web presence for http://www.redneckgrills.com using various tools, including go daddy’s website

tonight.

Performed and maintained search engine optimization and all changes and updates for above.

Senior Systems Administrator Comprehensive Health Services, Reston,Virginia. February 2007 to November 2009

• Performed tier 2 and 3 tech support for several hundred internal and external customers, this included Windows AD

2003/2008, DNS, DHCP, File/Print administration, Citrix Xenapp support, Avaya phone administration and Exchange

2003/2007 email support.

• Installed and configured a multisite Symantec Backup Exec 12.5 solution using several 7 Terabyte NAS devices and

Overland Arc Vault LTO4 tape libraries.

• Implemented a successful Optix 7.5 deployment to help the company manage thousands of medical documents and to

help automate some of the paper intensive processes.

• Assisted in the successful implementation of VMware ESX 3.5 and later the upgrade to Vsphere 4.0.

This reduced the amount of physical servers from several hundred to approximately 80.

• Administered and monitored Manage Engine’s Opmanager, and Net flow Analyzer to notify IT of outages before internal

and external customers were affected.

• Upgraded the corporate Symantec AV 10.0 to SEP 11.04 on all Servers and workstations. This required thorough testing

of all internally created SQL based applications and reporting of the results to the developers.

• Administered and monitored Opentext (formally Captaris) Rightfax 9.2 to perform all corporate faxing.

Consultant Corporate Executive Board Arlington, Virginia. November 2006 to February 2007

• Performed a physical inventory and documentation of a multisite relocation initiative from the main DC office to the new

office in Virginia. This included the survey of configurations, Physical wiring, and cross connection of all servers,

switches, routers, load balancers, tape libraries etc.

• Implemented a successful What’s up gold 11.3 implementation to monitor the customer’s infrastructure and notify key

personnel of current and impending failures.

• Physically assembled, labeled, and installed all equipment into the new datacenter and performed all structured cabling

and fiber connections.

Senior Systems Consultant Core BTS Falls Church, VA. February 2006 to November 2006

• Upgraded internal infrastructure including Win 2000/2003 servers. Replaced or upgraded older machines including IBM

Netfinity, HP DL series, Dell, Compaq Prolient, and Cisco call manager/unity servers, Blackberry servers. Performed

daily and weekly backups using CA Brightstor 10.

• Customer upgrades included migrating from win 2000/Exchange to Win 2003/Exchange 2003 and Switching from 100Mb

Ethernet to 1Gb Ethernet with teamed gigabit nics.

• Configured and tested an Ironport e-mail spam filter test site in-house, See www.toomuche-mail.com this allowed sales

engineers to demonstrate the product and to make changes that would not allow outages to a “live environment”.

Consultant Praxis Housing Initiatives New York, NY. October 2004 to November 2005

• Replaced unmanaged Ethernet hubs with managed Cisco GB Catalyst switches to provide the speed and functionality for

the migration and the pending VOIP implementation.

• Performed a multi-site migration from Windows 2000 Server/Exchange 2000 to Windows 2003, Exchange 2003 Small

Business Server, and Active Directory.

• Upgraded or replaced all outdated servers and replaced with new multiprocessor Dell servers. Assembled and installed

domain controllers in all outer offices to allow network authentication when internet connectivity is down.

• Installed and configured a Sonicwall Pro 5060 Firewall appliance to allow secure VPN connectivity and secure the

customers Exchange environment.

• Implemented Symantec Enterprise Antivirus to eliminate the need to visit workstations to update virus definition files

and to strictly enforce antivirus policies for remote users via vpn and dialup.

• Successfully rolled out Citrix XP Presentation server with load balancing to two new Dell servers and configured all

outer offices to connect to a proprietary database application.

• Assisted in implementing a Samsung VOIP based phone system to reduce monthly phone changes and improve the

efficiency of the organization.

• Successfully implemented Veritas backup exec and scheduled nightly backups of exchange mailboxes, database and user

shares. Thoroughly tested a disaster recovery plan and made corrections to allow seamless recovery of data.

• Configured and administered IIS to allow developers to modify and FTP corporate web page.

• Planned and Installed Cat5e/Cat6 structured cabling in all outer offices and remote sites as needed.

Network Analyst Lawyers Committee for Human Rights New York, NY. November 2002 to March 2004

Network and project management. Responsibilities and accomplishments include:

• Performed a multi-site migration from NT4/Exchange 5.5 to Windows 2000, Exchange 2000, and Active Directory

mainly using ADMT and XGEN. This included upgrading server and storage hardware, upgrading network switches to

provide GB Ethernet service, upgrading firewall and security systems, deploying network-level virus protection,

backups, and network intrusion detection in a 12+server environment. Infrastructure upgrades dramatically improved

network performance and reliability.

• Upgraded or replaced all outdated servers and replaced with new multiprocessor Dell servers. Assembled and installed

all servers in a server cabinet to facilitate proper cooling.

• Installed and configured an external dual 600 gig Dell Power vault raid array to drastically increase data storage for

several SQL databases and increasing user shares.

• Implemented Mcafee’s E-policy orchestrator 3.0 and Enterprise 7.0/7.1 to eliminate the need to visit workstations to

update Dat files and to strictly enforce antivirus policies for remote users via vpn and dialup.

• Replaced the existing Microsoft ISA server with a more robust IPSEC/NAT hardware firewall to eliminate biweekly

overseas denial of service attacks. This drastically improved the reliability of the network and eliminated downtime.

• Installed and configured an Avocent ip based KVM switch to eliminate cable management problems.

• Installed and configured APC’s SNMP managed smart UPS 5000 and powerchute network shutdown utility.

• Successfully rolled out secure VPN and Citrix Metaframe for remote access.

• Upgrading network applications for Accounting, Human Resources, Constituent Information Management, and Contact

Management.

• Conducting end-user training sessions at the individual, group, and all-staff levels to rapidly improve efficiency.

Preparing thorough documentation to support training sessions and workshops.

• Successfully configured and deployed Captaris Rightfax 8.5 to allow users to fax directly from their desktop.

• Managed and tested a human rights online application and configured and administered several SQL 2000 databases.

VP Computer Repair and Networking Crk Cyberworld Bayonne. NJ . February 2002 to November 2004

• Partial owner of a web hosting and computer consulting company, Designed and administer entire network. Including

PDC/BDC, DNS, Raid 0,1,5

• Applied security updates and service packs for windows2000 advanced server. Administer IIS 4.0 and DNS to allow

secure connectivity of customer’s web pages.

• Designed and implemented several networks for prestigious lawyer’s offices. Perform all walk in repairs and upgrades.

Technical Support Representative Star Internet Communications 17300 Nicasio Jay Ave. Brooksville FL.

February 2001 to February 2002

• Perform telephone technical support for all connectivity /e-mail issues for Internet service providers and users. This

entailed creating/administering user dialup accounts, dialup settings and network configurations for all Windows

versions.

• Produced documentation for management upon request.

Senior Technician Computer Planet 10136 Hwy 19 Port Richey Fl. November 2000 to March 2001

• Designed and implemented several large TCP/IP networks (300 nodes) for various accounts including Pasco county

attorney’s office.

• Performed new system builds for all servers/workstations as well as mentoring all colleagues.

• Deployed Microsoft SQL 7.0 based Visionary software packages for various doctors' offices.

Chief Network Engineer Empire Blue Cross Blue Shield 1 World Trade Center NY. NY. February 1998 to

October2000

• Supervise large configuration lab configuring IBM servers and workstations including Netfinity, IBM PCServer 520/720,

Compaq Proliant, HP Netpro, etc.

• Designed and configured all server/workstations to business specifications. Performed 3rd level support for 5000 user

base. Lotus Notes/Windows NT Administration and Setup.

• Implemented Cisco/Bay Vlan technology to improve overall performance, Created an Intranet site using HTML and

FrontPage to assist peers in troubleshooting known problems using web technology to support growing business needs,

created various documentation and installation instructions for management and peers upon request.

Network Engineer Citibank Corporation 111 Wall Street NY. NY. May 1997 to February 1998

•Performed 2 and 3 level end user support.

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•Connected new users to network using Ethernet and Token Ring topologies.

•Setup of new machines / Laptop docking stations etc. General helpdesk calls for various hardware software problems.

Technologies

Operating Systems: Mac O/S • MS-Windows/95,98,2K,XP,Vista,W7 and/NT3.51/4.0 • 2003/2008 Server • OS2 • Novell • UNIX •

Open VMS.

Hardware Platforms: IBM RISC 6000• Apple Systems • AS/400 • IBM Netfinity • Compaq Servers • DEC Alpha • Dell Servers •

EMC2 • IBM 3090 • Intel PC/Server Systems • VAX Systems

Database / Server Systems: Apache • Btrieve • Citrix Win/MetaFrame • DB2/MDI Gateway • MS-Access • MS-Exchange • MS-

Project • MS-SQL Server • MS-Internet Information Server • MS-ISA Server • MS-Site Server • MS-System Management Server •

MS-Transaction Server • MS-Terminal Services • Netscape FastTrack Server • Oracle • Q+A • Rdb • Sybase SQL Server • Sybase Open

Server

Networking Hardware / Systems / Protocols: 3Com Hubs & Switches • Appletalk • Ascend Routers • Bay Switches • Check Point

VPN/FireWall • Cisco Routers and Switches • Cisco PIX Firewall • DCE • Dell Switches • Netopia Routers • Nortel Alteon Switches •

Lucent/Prominet Cajun Switches • Raptor Eagle Firewall • SonicWALL VPN/Firewall • TCP/IP • IPX/SPX.

Contact and Constituent Relationship Management Systems: Best Software ACT! • Best Software Saleslogix • Blackbaud The

Raiser’s Edge • Delano Customer Velocity • FrontRange Goldmine • Oncontact CMS • Onyx CRM • Pivotal Relationship/eRelationship

• SmartSales OutSmart

Education: B.S.E.E.T, SUNY Farmingdale. 1988

IBM Netfinity Certification 1998

CompTIA Network+ 2005

Various Industry Certifications & Seminars.

Island Drafting & Electronics Institute, 1986

Analog and Digital Electronics theory/repair.

Military Experience: 1980 To 1983

U.S. ARMY, Rank: E-4 E/5, Specialist 4 / Sergeant Acting

Nuclear Weapons Assembler, 8 in. Artillery

Training: Tactical nuclear weapons, Demolition.

Decorations: Army Achievement Medal, Overseas Service Ribbon, Army Service

Ribbon, Safe Driver Award, Secret B/I Clearance

SNOW HALL NUCLEAR WEAPONS SCHOOL Fort Sill, OK 1980 - 1981

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