Real Estate Technical Support

To m m i e C r a y t o n

**** ********* **** **** *****: 713-***-****

Rosharon, TX 77583 Email: ********@*****.***

BUSINESS & IT SPECIALIST

A dynamic, team-oriented Business & IT Specialist with firsthand experience in real estate, information technology and

customer support. Known as a dedicated, business-minded professional with the ability to lead organizational development

strategies, incorporate proven management strategies and ensure productivity across the board. Recognized for the ability to

liaise with external resources and engage in day-to-day vendor negotiations.

AREAS OF EXPERTISE

Information Technology Real Estate Acquisition Project Management

Computer Software & Hardware Business Development Team Leadership

System Analysis / Troubleshooting Financial Recordkeeping Managerial Communications

Print Management Vendor Negotiations Policies & Procedures

KEY SKILLS ASSESSMENT

Project Management– Credited with leading specialized projects in the real estate and IT sectors. Received professional

recognition for demonstrating exceptional team leadership skills.

Computer Software – Proficient with a myriad of computer operating systems and applications, including Microsoft Windows

XP / 7 / 8, Apple OS X, Microsoft Office, Microsoft Lync, LANDesk Management Software, McAfee ePolicy Orchestrator,

Pharos Print Management Software, HP Web JetAdmin and more.

PROFESSIONAL EXPERIENCE

Tack Real Estate Investors, LLC, Rosharon, TX 9/2007-Present

Manager / Owner

Oversee the day-to-day operations of a real estate investment firm, including the management of rental properties, rent

collection and maintenance scheduling.

Maintain detailed and accurate financial records to aide in loan negotiations with various financial institutions.

Synchronize the daily workflow of managerial personnel in order to achieve organizational goals and objectives.

University of Houston, Houston, TX 8/2002-Present

Desktop Support Analyst II (4/2004-Present)

Facilitate technical support and equipment maintenance / upgrades for 600+ networked systems utilizing operating

systems such as Windows XP, Windows 7 and Macintosh within University of Houston libraries.

Uphold continuous analysis of computer systems and hardware. Credited with implementing a brand new print

management system for use in University of Houston libraries, ultimately saving 30% in yearly printing costs.

Collaborate with other IT departments in order to support campus wide resources that are offered to users.

Supervise, coach, and mentor department IT assistants.

Received "Outstanding Group" award as Lead Technician of a highly specialized, internal team.

Desktop Support Analyst I (8/2002-4/2004)

Provided hardware and software-oriented technical support for business application users, thereby ensuring student

productivity and system functionality on behalf of University of Houston libraries.

Oversaw the deployment and placement of personal computers to computer labs and staff offices.

Previous roles include Technical Support Representative at Fast Xpress Incorporated (2/2002-8/2002) and Technical Analyst at

FundsXpress Financial Network (5/2000-5/2001).

E DUCATION, CERTIFICATIONS & LICENSES

Client Name Resume, Page 2

Master of Business Administration, University of Houston Clear Lake, Houston, TX (12/2012)

Bachelor of Science, Technology, University of Houston, Houston, TX (5/1999)

Microsoft Certified Professional, CompTIA: A+ / Network+

Texas Real Estate License #641920

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