Customer Service Software Computer Technician
Resume:
Dana J Bailey
Las Vegas, Nevada
****************@*****.***
Objectives
Looking for a position as a Computer Technician where I may use my exceptional troubleshooting skills
and knowledge of different operating systems
Education
October 2013 CompTIA A+
• Functional knowledge of Windows and Mac based operating systems
• Highly skilled in troubleshooting a variety of hardware and branded systems
• Proficient in both coding and connectivity procedures and protocols
• Excellent ability to keep abreast of modern computer technology
• In depth knowledge of popular software and hardware configurations
January 2014 CompTIA Network+
• Troubleshoot network devices
• Troubleshoot connectivity issues
• Proficient in both coding and connectivity procedures and TCI/IP protocols
• Ability to research and solve new problems
• Ability to adapt to any environment and gain the required knowledge in a short period of time
Skills
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
• Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality
of results
• Good customer service capability
• Outstanding communication skills to relate with team members and support workers
• Strong attention to detail
• Committed to learn and relate technical concepts promptly
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Experience
November 2013 Current Internship Computer Technician
Professional Institute of Technology and Accounting 4270 S. Decatur Blvd. Suite B-6, Las Vegas, NV
Tasks I have performed:
• Determine users’ technical needs and provide them with appropriate solutions
• Install hardware, software and device drivers on standalone computers
• Test computers peripherals, hardware and software to ensure that they are working appropriately
• Upgrade software, patches and operating systems on a continuous basis
• Install and configure monitors, keyboards and printers
• Troubleshoot hardware and software problems
• Act as a technical resource in order to assist users with resolving computer issues
• Ensure that all computers are secured effectively by installing and updating antivirus software
• Set up and organize IPs appropriately
• Maintain documentation of technical maintenance procedures carried out
• Disassembly and assembly of computer towers
April 2013 July 2011 Crew Member
Burger King 2100 North Federal Blvd., Riverton, WY
Tasks I have performed:
• Greeting customers while offering super customer service attention, taking, assembling and
presenting food orders, requesting and receiving payment, operating the cash
• Cleaning in accordance to our company’s sanitary standards including but not limited to: sweeping
and mopping floors, cleaning walls, tables, counters, kitchen and service equipment. Cleaning the
customer service area, removing trash, cleaning restrooms and checking the parking lot.
• Assisting new crew members in learning their new job skills
March 2011 December 2011 Front Desk/Housekeeping Supervisor
Day Inn 909 West Main, Riverton, WY
Tasks I have performed:
• Welcome and register guests and offer them services and room rates
• Supervised Housekeeping Department
• Handle guest check in and checkouts professionally and in a welcoming and specialized manner
• Make changes and confirm reservations by means of the Lodging Management Systems
• Keep records of room availability and guests’ accounts including times that the system
unexpectedly experienced failure
• Maintain the hotel’s high standard of service and hospitality
• Provide the maximum quality of service to the guests
• Verify that all updated reports have been run
• Post charges of food, room, liquor and telephone to system and manual ledger
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Contact this candidate