Customer Service Assistant

Vivek Macwana *** Satyanarayan Apt.,

Mobile: 009*********** 2, Banerjee Layout, Trisharan Chowk,

*****.*******@**********.*** Bhagwan Nagar Nagpur- 440027

Personal Profile:

A keen individual looking forward to a successful career in Business Management.

Possessing excellent communication and analytical skills, I am able to achieve

objectives demonstrated by a successful completion of my degree.

Skills and Achievements:

Communication

Developed good communication skills while working for Reliance Infostreams

Pvt. Ltd. as a Customer Service Officer.

Solving problems and advising customers in Reliance Infostreams

Pvt. Ltd.

Improved on my persuasion skills while working in a team in Reliance

Infostreams Pvt. Ltd.

Team Work

Ability to work in a team was an important aspect at Reliance Infostreams Pvt.

Ltd.

Working in a team involved planning, organising, courtesy, sincerity and co-

ordination.

I represented my Martial Arts Class and played major roles in the management of

the team, training my colleagues and being a team leader.

Problem Solving

My potentials of solving problems ensured a complete customer satisfaction

while working for Reliance Infostreams Pvt. Ltd.

My suggestions and answers, at Reliance Infostreams Pvt. Ltd., enabled

customers get to the root of the problems.

Computing

Good knowledge of Microsoft Word, Microsoft Excel and Microsoft PowerPoint

Paint Shop Programme and Internet.

Done a Computer Basics course.

Languages

A fluent speaker in English developed during my entire schooling in an English

Medium School.

Good speaker in Hindi and Gujarati.

Education:

2011-2012 - Done a course in Tally.

2007– Pursued Advanced Diploma in Information Technology from London College of

Science and Technology, London, UK.

2006-2007 – Pursued Diploma in Information Technology from London College of

Science and Technology, London UK.

2000-2003 – Graduation in B.Com. 2nd Division Dhanwate National College, Nagpur

University

Financial Accounting

Cost Accounting

Auditing

Tax Accounting

Office Management and Administration

Business Management and Administration

Management of Human Resources

Business Practice and Procedures

Monetary Economics

1999-2000 – 12th Standard 2nd Division Dhanwate National College, Nagpur University

English

Economics

Book Keeping and Accountancy

Organisation of Commerce

Secretarial Practice

1997-1998 – Completed my Schooling 2nd Division Loyola School, Jamshedpur, I.C.S.E.

(Delhi Board)

Working Experience:

Dec 2003 – Dec 2004 Reliance Info streams Pvt. Ltd.

I handled the Mobile services provided by Reliance mobile.

My suggestions to the customer helped them get to the root of problem.

Worked as Customer Service Officer, for Sovereign Bank in US, in an

International call centre.

Worked as a Floor Assistant and a Warehouse Assistant in Sports World from October

2005 to January 2006 in Southampton UK.

Worked as a Back of House Staff at Pizza Hut from February 2006 to August 2006 in

Southampton UK.

Worked as a Bar Support Executive at Ikon and Diva Pub from August 2006 to

December 2006 in Bristol UK.

Worked as a Field Representative at SRJ Marketing Ltd. from January 2007 to October

2007 in Bristol UK.

Worked as an In-store Back of House Staff for Pizza Hut since October 2007 to April

2008 in Bristol UK.

Worked as a Till Manager in McDonalds in Bristol since April 2008 to December 2008.

Worked as a Telephonic Marketing Executive at Kitchens Direct in Southampton from

January 2009 to September 2009.

Worked as an Assistant Accountant in Prafful Enterprises from October 2009 to April

2010.

Worked as Telephonice Customer Service Officer for a US based company called

Gravity Defyers from May 2010 to August 2010.

Worked as a Computer Operator at International Book House in Nagpur from

September 2010 to Janauary 2011.

Worked in International Call Centre 3G in Pune from February 2011 to April 2011.

Worked in International Call Centre for Infosys from April 2011 to December 2011.

Working as Assistant Accountant in a Law Firm since April 2012 till date.

References are available on request

Contact this candidate