Customer Service Representative

Yvonne Spencer

*** ***** ***** **. ***. #4-330-***-**** **********@*****.***

Experienced Customer Service Representative

Objective: To be selected for a career position I can use my various skills, education and experience

towards my career goals.

I am a dependable, friendly, confident and experienced prospect. Presently I am employed as an

Independent Contractor in the merchandising field of providing customer service in the retail

merchandising environment. I am currently in my senior year at Kent State in pursuit of attaining a

Bachelor’s degree in Health Education. In addition I am skilled at learning new concepts quickly,

working well under pressure, and communicating ideas clearly and effectively. I am dedicated to

achieve the highest quality of customer service understanding the importance of representing my

employer with professionalism and integrity. I show enthusiasm, care and leadership in the working

environment. I am also detail-oriented and self-motivated, with a strong sense of work ethic.

EDUCATIONAL BACKGROUND

University of Phoenix, June 2010-2011

Bachelor of Science in Business Management

Kent State University, Kent, OH June 2011-2015

CORE COMPETENCIES

Punctual Administrative duties experience Easy to train

Ability to satisfy obligations Multitasking Team oriented worker

Excellent Customer Service Organizational Skills Business Marketing

PROFESSIONAL EXPERIENCE

Flight Service Systems, Cleveland, OH January 2007 - December 2009

Supervisor of Security

Perform security patrols of designated areas on foot or in a vehicle.

Processing friendly and warm demeanor while paying close attention to detail and accuracy.

Watch for irregular or unusual conditions that may create security concerns or safety hazards.

Communicating clearly to ensure accuracy and increase efficiency.

Provide assistance to customers, employees and visitors in a courteous and professional

manner.

Permit authorized personnel to enter the premises and monitor the entrance and exits.

Merchandiser, Cleveland, OH July 2000 – September 2011

Customer Service Representative/Merchandiser

Travel from Giant Eagle, Walmart, K-Mart, Sam's Club, T-Mobile, and Hewitt Packer as a

Merchandiser interacting with customers face to face and store management over the phone.

Lead the team to ensure flawless delivery of all projects.

Contribute to winning creative pitches.

To deliver to agreed financial targets and enhance margins.

To strategic marketing plans for major retail store chains.

Documented daily and monthly reports on sales and merchandise inventory.

Sunrise Home Health Care, Streetsboro, OH Cambridge, Home Instead, January 1999 -July 2009

Health Care Provider

Established positive relationships with client-business.

Preformed housekeeping, medication reminders, and provided companionship.

Took clients to doctor appointments, assisted in making bill payments and yard work.

Tabernacle of Faith, Cleveland, OH March 1999 – January 2005

Christian Education Director

Accurately teach curriculum provided by the Pastor's staff.

Communicated with various age groups efficiently.

Mentor teens and young adults.

Create plays and activities for the youth of the community.

Maintain Bible school agendas, and other responsibility related to youth 3 to 17.

Utilized the telephone system with a headset throughout the day.

Yvonne Spencer

430 Burns Courts #4

Kent Ohio 44240

mailto:**********@*****.*** **********@*****.***

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