Customer Service Manager
Resume:
T y rus J. Parker I I
Copley, OH 44321
*.*.*******@*****.***
Education
Ohio University, Athens, Ohio
Bachelor of Science - 2009
Major: Information Systems (Geography)
Concentration: Networking, Data Analysis, and Logistics
Certifications
CompTIA - A+ 2013
CompTIA - Network+ 2014
C isco - CCENT/CCNA 2014 (in progress)
Experience
FedEx Office, Fairlawn, Ohio
October 2008 - Current
Assistant Manager
• Management of operations within a small business environment.
• Served a blended role as a team leader while providing onsite technical support to 20
employees as well as 5 other local centers.
• Responsible for t raining, coaching, and t roubleshooting a team in technical
p rocedures, techniques, and implementation for project completion.
• Maintain network equipment uptime, maintenance contracts, and ordering
consumables.
• Provide technical customer service onsite, through email, or phone through
correspondence. Walking customers through basic to intermediate computer actions,
w hile providing them with full business solutions.
• Worked closely with internal sales team and vendors to build relationships with top
clients, provide competitive pricing, and coordinate t ight deadlines.
• Prioritize and Mul ti-Task managing operating costs, inventory, payroll, and ensuring
system uptime.
• Excellent knowledge of Windows and Linux server configurations, maintenance,
command line scripting, OS installation, RDP, FTP, I MAP/POP, SMTP, RAID,
Support, Storage, Security, Backup, Cisco Switches (Level 2 &3), Cisco VOIP phones,
Networking Peripherals, WAP, VDI, M icrosoft Office, and Adobe Suite.
NEOCS, Ravenna, Ohio
May 2006 – October 2006
IT Technician
• Performed hardware and software upgrades for three locations.
• Worked remotely and onsite to provide client support for 75 employees.
T roubleshooting network/server access for end users to resolve issues with WAN,
L AN, VPN, authentication, for local and remote access.
• Organized a company program to sell obsolete hardware to employees and
adequately dispose of remaining units.
• Gained exposure to Windows Server and Cisco Networking environment, utilizing a
VPN network to remotely perform system upgrades and t roubleshoot employee
p roblems.
Additional Education/Experience
• Building and repair ing PCs for over ten years.
• Independently own and operate a network of four servers (Windows Server 2003 R2,
W indows Server 2008 R2, Ubuntu Server, and F reeBSD), six workstations, a Cisco
router, two Cisco Access Points, and a Cisco Level 2 2000 series switch. The primary
f unction of the network is data storage and backups, but also includes: FTP, RDP,
V i r tual Machines/Servers, VPN, Samba File Sharing and SSH. This setup serves as
a test bench for vir tual server and OS installations. Configurations include
experience with the following servers: VPN, Active Directory, I MAP/POP, Hyper V,
F TP, and Remote Apps.
• Have a vast interest of how to network together different operating systems (Linux,
W indows, Mac, including mobile platforms), and how that applies to real world
f unctionality.
• Windows Server 2003 R2 and 2008 R2 experience through Ohio University course
work, FedEx, NEOCS, and additional workforce development courses at the
U niversity of Akron.
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