Customer Service Representative
Resume:
Barbara Cacy-Cable
Apartment K-28
Elyria, OH 44035
**********@*****.***
SKILLS
• US Army Veteran Disabled
• Provided customer service to a diverse population of administrators, staff and the general public
• More than 15 years of experience helping individuals both in person and over the phone
• Completed reports, analyzed data, proofread documents and prepared presentations and reports
• Extensive use and competence with Microsoft Office to include Word, Excel and PowerPoint
• Winner of the Maricopa Skill Center Customer Service Award
• President of Resident Council - US Vets, Inc.
EMPLOYMENT
Dish Network, Phoenix, Arizona
11/2012-7/2013
Explain products or services, prices and answered questions from customers.
Adjust sales scripts to better target the needs and interests of specific individuals
Consistently meeting sales goals and deadlines
Attention to details
Schedule setup for internet customers
SafeLite Auto Glass, Chandler, Arizona
8/2011-6/2012
Contact customers to respond to inquiries or to notify them of claim investigation results or any
planned adjustments
Keep records of customer interactions or transactions, recording details of inquiries, complaints,
or comments, as well as actions taken.
Autodialing systems; Predictive dialers
Scheduled customer appointments for auto glass replacement or repair
Barbara Cacy-Cable
525 Georgetown Ave
Apartment K-28
Elyria, OH 44035
**********@*****.***
Bank of America/ Countrywide Mortgage. Tempe, AZ
7/2008-7/2011
Foreclosure Accounts Service Representative
Arrange for debt repayment or establish repayment schedules, based on customers' financial
situations
Answer customer questions regarding problems with their accounts
Record information about financial status of customers and status of collection efforts
JPM Chase, NA. Tempe, Arizona
9/2004. 6/2008
Fraud Analyst - Credit card account
Communicating effectively in writing as appropriate for the needs of the audience.
Giving full attention to what other people are saying, taking time to understand the points being
made, asking questions as appropriate, and not interrupting at inappropriate times
Analyze data gathered and develop solutions or alternative methods of proceeding
EDUCATION
Maricopa Skill Center
9/2013-4/2014
Travel and Tourism/ Customer Service
TAP Certification (Travel Agent Proficiency)
CLIA Certification
Barbara Cacy-Cable
525 Georgetown Ave
Apartment K-28
Elyria, OH 44035
**********@*****.***
Sabre Certification
National Customer Service Professional
US Career Institute
10/2007-2/2008
Medical Billing and Coding
ICM 9
Lorain County Community College
1982-1985
Business Management
Courses designed to improve skills for working
Contact this candidate