Company System
Resume:
DEBORAH J. STAREK
Avon, Ohio 44011
*******@**********.***
SUMMARY
I am an experienced IT professional who enjoys helping people to do their
jobs. Whether it takes troubleshooting, business analysis, training or
technical expertise, I have the experience to assist in solving the issue
at hand and contributing to improved productivity. I particularly like
working closely with users and team members in identifying issues,
exploring options and implementing solutions. I have good communication
skills and a strong work ethic, and have a sense of obligation to those
customers, both internal and external, whom I can assist.
*Business Analysis *Strong Interpersonal Skills *Linux/Unix
Experience
*Project Management *System Administration *Database
Administration
*Troubleshooting *Programming *Training
*Vendor Assessment *Vendor Selection *Oral / Written
Communication
*ERP QAD MFG/PRO Administration *EDI
PROFESSIONAL EXPERIENCE
LAIRD TECHNOLOGIES, INC. - Cleveland, Ohio 2012-Present
ERP Support
Job Description: Program and support programs using Progress Relational
Database and MFG/PRO ERP for an international technology company..
. Earned a quarterly company business award for assisting in the
loading of fixed asset data for several locations in Asia.
. Support internal and external customers with EDI issues and
requests for electronic transfer of purchase orders, invoices
and shipping documents.
. Participate as a team member in the transfer of vendor payments
to Bank of America, working closely with a finance team and
providing technical assistance and support.
. Responsible for programming and troubleshooting user requests
and issues with software.
MORRISON PRODUCTS, INC. - Cleveland, Ohio 2003-2012
Business Analyst / Database Administrator/ LINUX Administrator
Job Description: Administer and support MFG/PRO ERP applications and
three IBM x366 systems running on a Red Hat Linux v4 platform for a
manufacturing facility.
. Participated on the company Business Process Improvement Team working to
define, refine, implement and standardize company business procedures.
. Acted as project lead for the development of a conference room pilot
script to be used to test software modifications and upgrades. The
script covers all processes used in order-to-cash flow, along with
peripheral scripts for finance
. Worked closely with vendors and consultants on various departmental
projects, and participated in vendor review and selection.
. Gained familiarity with all functional areas requesting program additions
or enhancements to MFG/PRO including manufacturing, accounting and sales,
and assisted and trained users in all functional areas of the company.
. Responsible for day to day maintenance, administration and performance of
x366 systems.
. Performed system upgrades for MFG/PRO, AIX, LINUX and PROGRESS, both
hardware and software, including the installation and configuration of an
IBM FastT200 fibre array subsystem.
. Migrated to a Red Hat V4 Linux system in 2006.
. Installed web-capable applications for MFG/PRO and assisted in the
development of a company-wide intranet.
. Designed, programmed and modified programs used in MFG/PRO using
PROGRESS.
Technical Experience: PROGRESS, AIX UNIX, MFG/PRO, STREAMSERVE,
CYBERQUERY, RS/6000, Red Hat Linux
Member of the Ohio Progress User Group and Midwest MFG/PRO Users Group.
PHYCOM CORPORATION - Kirkland, Washington (corporate office) 2001-
2002
Developer
Job Description: Program, maintain, troubleshoot and support Nortel
Periphonics voice response applications.
. Programmed and maintained voice response applications supporting
the health care industry.
Technical Experience: PERIPHONICS PERIPRO INTERACTIVE VOICE RESPONSE
SYSTEM, SOLARIS UNIX
SHERWIN-WILLIAMS, INC. - Cleveland, Ohio 1994-
2001
Senior Programmer / Analyst
Job Description: Design, program, install, maintain and support voice
response applications using Dialogic voice technology and PROGRESS
relational database tools on a UNIX platform.
. Designed and developed databases using PROGRESS relational
database tools.
. Installed software and upgrades for PROGRESS and UNIX, and
configured PC systems for use with selected hardware.
. Programmed reports and user screens using PROGRESS to store,
retrieve and maintain data.
. Trained users on all supported software applications.
. Researched, designed, programmed and supported several voice
response systems using PROGRESS relational database tools.
Worked closely with users and vendors to accomplish and maintain
application goals.
. Served as technical support and liaison between users and
vendors for PC-based applications (Silent Partner and Strata)
used in marketing and accounts payable departments for budget
tracking and invoicing.
. Installed and configured hardware and operating systems for
several voice response applications.
. Managed project to bring an employee testing system using
telephony in-house. The system had previously been outsourced
at considerable cost to the company. Coordinated efforts with
user and vendor to design, program and test system on extremely
short schedule. The system went live on the designated
production date, saving the company an estimated $40,000 per
month.
. Provided timely and effective production support of all voice
response systems, keeping downtime to a minimum and allowing
users almost continuous access to the system.
. Implemented a plan for the year 2000 rollover and installed or
programmed any necessary software upgrades or changes,
preventing loss of productivity due to the century change.
Technical Experience: PROGRESS, SCO UNIX, SILENT PARTNER, STRATA, IBM PC
KEYBANK - Cleveland, Ohio 1991-1994
Senior Programmer / Analyst
Job Description: Design, program, install, maintain and support voice
response applications using Syntellect Infobot voice technology.
Technical Experience: SYNTELLECT INFOBOT INTERACTIVE VOICE RESPONSE
SYSTEM, AIX UNIX
EDUCATION
MASTERS OF BUSINESS ADMINISTRATION
Baldwin-Wallace College, Berea, Ohio
ASSOCIATE OF APPLIED SCIENCE - ELECTRONICS TECHNOLOGY
Rock Valley College, Rockford, Illinois - High Honors
BACHELOR OF SCIENCE - FOOD TECHNOLOGY
The Ohio State University, Columbus, Ohio
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