Customer Service High School

JOE MENDEZ

* ****** ******, ***. ***

Bronx, NY *0463

Tel.: 347-***-****

E-mail: **********@*****.***

PROFESSIONAL PROFILE

An assertive, results-driven maintenance professional with a strong work ethic and committed to

quality who manages by example providing leadership, organization, motivation, and continuity.

Industrious, energetic, and reliable with an excellent work ethic; self-motivated, accustomed to

working in an environment where time management, productivity, consistency and multi-tasking

are crucial.

Attentive to detail with meticulous follow through.

Supervisory experience in provision of customer service, maintaining clean and orderly

establishment, and training staff in fire safety.

Interact well with staff and clients at all levels.

Detail oriented and constructively organized with strong prioritizing skills.

Maintenance skills include: Plaster/paint walls, repair flooring, installation of sheetrock, light

carpentry, replace light fixtures/bulbs, outlets and switches, repair kitchen/bathroom appliances,

replace faucet washers, toilet valves, troche pipes clogs, and repair bathroom tiles.

Willingly learn new technology and assimilate information quickly and accurately; welcome

new challenges.

Bilingual–Fluent and literate in English and Spanish.

Proficient in Windows/Mac; MS Word, Excel and PowerPoint.

EXPERIENCE

990 Avenue of the Americas LP

New York, NY

Fire Safety & Evacuation Action Plan Director/Porter

5/06-Present

As FSD and EAPD, maintain building presence during business hours, maintain familiarity with

provisions of fire safety and emergency action plan and implement same.

Approve the content of the Fire Safety/Emergency Action Plan educational materials and FSD/

EAP drills.

Supervise and train porters, handymen, concierge and other building personnel deemed suitable

to be part of FS/EAP Brigade team on implementing mock drills to prepare tenants and

occupants for evacuation during a fire or other emergency.

Responsible for interior/exterior maintenance of building including mopping/waxing floors,

dusting counters, cleaning windows, glass and metal trim; collect and discard trash, sort

recyclables and related upkeep tasks.

Conduct yearly one-hour refresher courses for FS/EAP Brigade team relating to emergencies.

Epic Security

New York, NY

Security Guard

11/04-5/06

Provided safety and security measures to protect premises, property and occupants of residential

and commercial buildings.

Bell Security

New York, NY

Security Guard

4/02-11/04

Carried out responsibilities similar to those listed above.

McDonald's Restaurant

New York, NY

Manager Trainee

10/00-5/01

Supervised a crew of food preparators and counter staff in the provision of efficient, polite

customer service.

Instructed and monitored staff in maintaining a clean, well-stocked fast-food establishment.

EDUCATION & CREDENTIALS

Local 32 BJ

• P99 - #6 Oil Burner/Boiler License (thru 2/16)

• S12 - Citywide Sprinkler System (thru 10/15)

• S13 - Citywide Standpipe System (thru 10/15)

• F59 - Emergency Action Plan Director (thru 6/15)

• F58 - Fire Safety Director - Hi-rise/Hotel/Motel (thru 4/17)

• F01 - Citywide Fire Guard for Impairment (thru 8/15)

• DEP Certificate of Instruction (issued 7/09)

• Pursuing HVAC License (2/13-Present)

Bronx Community College - Bronx, NY Building Trades/Property Maintenance Training

Certificate

Martin Luther King, Jr. High School - New York, NY General Diploma

Superintendents Technical Association - New York, NY Globally Harmonized Systems

Certificate (issued 4/14)

2 Adrian Avenue, Apt. 31A

Bronx, NY 10463

Tel. 347-***-****

E-mail: **********@*****.***

Re: Superintendent Position

Dear Sir/Madam:

Please accept the attached copy of my résumé pursuant to being considered for the above-

captioned position for which I believe I am well qualified.

With more than seven years of hands-on experience as well as numerous relevant

certificates and licenses I am confident I possess the technical prowess necessary to

accomplish the upkeep and repair of your properties, to the satisfaction of your

management and tenants. As such, I am a quick study accustomed to rapid assessment

and timely response, productivity, critical awareness and consistency in task completion,

all of which are crucial to success. Moreover, I have an assertive work ethic with a

straightforward results-driven approach.

Additionally, I have a demonstrated ability to maintain facilities and supply inventories

safely and securely. As such, my prior experience in the security field provided me with

a strong sense of assessing and maintaining the safety of property and premises by

ensuring safe storage of cleaning materials and keeping stairwells and entrances/exits free

of obstructions.

I hope you will consider my résumé favorably, and look forward to hearing from you so

that we may arrange an interview to further discuss my qualifications as they would meet

your needs.

Thank you in advance for your consideration.

Sincerely,

Joe Mendez

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