Customer Service

LORI A. HONEYCUTT

**** ******* ****** *****

Imperial, MO 63052

314-***-****

*********@*****.***

OBJECTIVE

Move forward in my career and try a new job

experience in order to

better myself.

EMPLOYMENT

SHOE CARNIVAL

2000-2014

St. Louis, MO

SALES ASSOCIATE:

2000-2002

Under the direction of management,

responsible for giving excellent

customer service, aisle maintenance and

product merchandising

according to established department, store,

and company policies

and procedures.

KIDS LEAD

2002-2004

Responsible for working new shipment and

changing new displays

according to the flow plan and current

placement of the product.

Informed managers of best and slowest sellers

in the department

weekly.

Ensured an adequate level of customer

service.

CASH LEAD

2004-2006

Responsible for supervision of departmental

personnel, monitoring

all P.O.S. activity, conducting cash office

procedures and training

new cashiers.

FLOOR SUPERVISER 2006-

2012

Responsible for the manager on duty role.

Total customer service as being number one.

Opening and closing procedures.

Execution of daily sales and operational

plans.

Supervised all associates.

Checks voicemail and email daily.

Addressed and resolved customer concerns.

Page 2

STORE MANAGER 2012-

2014

Responsible for managing the daily operations

of the store and sales

floor. Opening and closing procedures.

Oversee resolution of all customer related

issues or complaints,

Assists in actively recruiting associates and

managers to fill positions.

Make employee and managers schedules on a

weekly basis.

Making sure customer service is top priority

al all times.

EDUCATION

Bishop DuBourg High School 1997-

2001

High School Diploma

SKILLS

14 years of customer service.

Ability to adapt to change and effectively

manage in a high stress

environment.

Excellent written and verbal communication

skills, with an

attention to detail.

Ability to take the initiative to get the job

done in the most

professional manner.

REFERENCES

Maureen Behrle - 314-***-****

Tara Brotherton - 314-***-****

Melissa Morelli - 314-***-****

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