Customer Service Manager

jason smith

[pic]

. Middleburg, FL *****

. **************@*****.***

OBJECTIVE

Obtain a position in any career field to broaden my skill set and expand on

what I already know.

PROFESSIONAL EXPERIENCE

(2012 - Present)

Air Force (Rank E-4) Moody AFB

Issues, maintains, inspects, and repairs composite tool kits and equipment

valued over $6 million. Provides equipment and supply support for

maintenance of 28 combat ready A-10C aircraft. Noted as a valuable support

technician, ensuring 100% accountability for all tool kits and equipments.

Organized and implemented new rag accountability, reducing shift turn over

time by 1 man hour a day. Created new inventory process reducing shift turn

over time by 50% or 2 man hours a day.

(2012 - 2013)

Air Force (Rank E-4) Moody AFB Hazardous Material Program Manager

Maintained all hazardous materials and chemicals within the section

ensuring all proper Material Safety Data Sheets were up to date and kept in

a location accessible to all personnel. Ensured personnel were trained in

proper disposal and handling of hazardous material. Ordered new hazardous

material and ensured proper disposal. Thoroughly inspected hazardous

disposal sites to ensure equipment was free from damage and kept in

compliance with local and federal environmental standards. Identified 36

mislabeled Hazardous Material items, preventing personnel safety mishaps.

Spearheaded hazardous waste disposal site rebuild, resulting in no

deficiencies and 100% environmental compliance by Georgia State

environmental agency.

A-10, F-15 and U-2 Avionic Systems Journeyman, Attack Control (2A351A)

(2010 - 2012)

Air Force (Rank E-4) Moody AFB

Identified and isolated avionics systems malfunctions and analyzed

performance. Operated integrated avionics systems to determine operational

condition. Interpreted equipment operation to isolate malfunctions in

systems such as attack control, instrument, flight control, and maintained

aircraft wiring systems. Troubleshot Radar warning receiver video fault,

repairing six broken splices saving over $65,000 in equipment replacement

costs. Remedied intermittent false heads up display indication, replacing

the faulty display unit averted a pilot and training loss.

Interior Trim Carpenter (2003 - 2005)

Smith's Interior Trim Inc., Middleburg, FL

Performed interior trim work in construction of new upper class homes.

Built custom, fireplace mantles, bookcases, libraries, studies, and custom

projects for homeowners. Hung doors and improved home security for current

homeowners.

OTHER EMPLOYMENT INFORMATION

Job Availability Date: Immediately

Citizenship: United States Citizen

Security Clearance: Active Secret

SKILLS

Customer Service, Interior Trim, Microsoft Office, Military Experience,

Training/Instructing, Training/Instructing, Avionics System Maintenance

EDUCATION

Some College Courses, Avionics Systems (2010 - Present)

Community College of the Air Force

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