Customer Service Manager
Resume:
Tom Houghtby
Company Purchasing / Parts Supervisor
Rockton, IL
*************@*****.*** - 815-***-****
WORK EXPERIENCE
Company Purchasing / Parts Supervisor
BEHR Recycling Metal - Rockford, IL - 2011 to 2013
Responsible for the actions of the employees; monitor progress on projects, policy compliance, housekeeping,
morale, and safety; provide overall direction and efficiency of the department and staff.
Strong leadership able to make day to day decisions, enforce policy, ensure maximum level of staff efficiency
to accomplish weekly departmental goals.
Guide workflow, giving positive and negative feedback and followed up consistently with staff.
Exhibited excellent communication and provided information in a timely basis to increase team chemistry.
Managed employee's focus areas daily/weekly, and provided guidance when necessary while empowering
staff and making them accountable. Enforce structure and policies within department, minimizing overtime and
outline daily tasks for staff.
Expedited the process of ordering, issuing and stocking parts as required.
Manage MSDS books and keep up to date
Keep records of ISO and maintenance repairs for equipment.
Store Manager/Trainer/Warehouse Purchasing
NAPA Auto Parts - Rockford, IL - 2004 to 2011
Troubleshoot and retrain store manager/assistant manager/employees in under-performing stores.
§ Improve handling daily accounts, inventory, EOD reports, restocking inventory stock returns.
§ Assist in all procedures to improve store revenue and minimize problematic issues.
§ Retrained managers/assistant managers and staff at Delevan, Beloit, Crystal Lake, Algonquin.
§ Volunteer for inventory control in stores throughout Illinois and Wisconsin.
Store Manager: Beloit, Wisconsin
§ Increased store sales by 23%.
§ Exceeded store performance goals and personal goals.
§ Retrained current employees to improve delivery/pickup process from customers.
§ Interviewed, hired and trained assistant manager.
§ Assisted in promoting assistant manager to manager.
§ Prepared EOD, EOM and quarterly reports with no errors.
§ Ensured accuracy with monetary transactions as outlined by store policy.
§ Provided quality customer service in person and by telephone.
§ Assist customers with transactions through cash, credit card sales, and purchase order requests.
Hub Manager/Purchasing: Rockford, IL
§ Inventory management and Purchase forecasting.
§ Setting stocking levels for warehouse and group of stores
§ Retrained employees in time management.
§ Exceeded sales goals and performance standards.
§ Organized delivery for two locations.
§ Assisted store team members with store inventories.
Outside Salesman/Assistant Manager
Car Quest Auto Parts - Machesney Park, IL - 1996 to 2004
Provided problem solving techniques for customers by maintaining inventory and stock
§ Represented the company in providing a can-do attitude with customers.
§ Handled changeovers for customers and store.
§ Increased store sales by 22% over-the-counter sales and shops.
§ Consistently meet or exceeded personal and store performance goals.
§ Developed process for defective and return of cores.
§ Open and closed store as well as EOD and EOM reports.
Parts Manager
Hembrough BMW and Mitsubishi - Rockford, IL - 1989 to 2004
Maintained sales levels.
§ Recommended and trained assistant manager.
§ Maintain stock for technicians.
§ Provided quality customer service for internal and external customers.
Service Counter:
§ Scheduled daily appointments for customer s autos.
§ Maintained daily schedule for technicians ensuring timely repair and delivery of customer s auto.
Parts Counter:
§ Maintained stock orders and ordered parts for technicians and outside customers.
§ Provided quality customer service.
Awards/Recognition:
Sales increased by 15% two years in a row.
Triple Crown Bonus: met sales/payroll/profit first year employed and three consecutive years.
Increased sales at Beloit store by 110%.
Consistently exceeded performance goals set forth in yearly evaluations.
Exceeded established store goals consistently.
EDUCATION
Mike Nichols Inventory School
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