Quality Assurance Management

R HONDA M CCORD

**** ******-****** ** *.E. Washington, DC 20019

Cellular: 202-***-**** E-mail:

*.**********@*****.***

CR I M I NAL J UST ICE AD M I N ISTRAT I VE SUPPORT

Administrator – Staff Development – Training / Coaching / Mentoring

P rofessional P rofile

• 6+ years of solid work experience: instrumental in planning coordination and

delivery of staff development activities to roughly 24 child care employees;

administer staff assessments

• 3+ years of conducting conflict resolution t rainings; sessions for up to 24 juveniles

• Knowledgeable of child care compliance regulations: local, state, and federal

s tandards

• Adhere to policies regarding case management documentation; case audits an file

records

• Familiar with procedures to accompany youth to / from court proceedings

• Inst rumental in scheduling community service appointments for orientation

C ore L eadership Q ualifications

Program Management Problem Identification / Resolution Case Management /

Support Services

EDUCAT ION

Bachelor of Science - Criminal Justice, October 2013 Sanford-Brown College,

McLean, VA

PROFESSIONAL EXPER IENCE

Program Coordinator - Department of State Washington, DC

September 2006 - Present

o Results-oriented: I nstrumental in recommending program modifications based on

site observations; conduct staff development assessments for roughly 24 child care

employees

o Staff Development: p lan and participate in the activities designed for long-range

s taff development; schedule and facilitate new employee orientation

o Quality Assurance: Adhere to local, state, and federal compliance standards;

maintain a consistent system for reporting program related information to the

Center Director

I N TERN EXPER IENCE

I ntern - Courts Services Offender Supervision Agency Washington, DC November 2013-

May 2014

o Administrative: Schedule community service appointments for orientation;

complete case audits; answer and operate multi-telephone line system; file records

o Compliance: A dminister urine checks

I ntern - Cheltenham Youth Facility Cheltenham, MD June 2009 -

January 2010

o Administrative: P repared case management notes and maintained wri t ten

documentation activities regarding youth accompaniments: home and school visits,

court procedures, doctors’ and appointments; documented interactions with

aggressive and agitated youth

I ntern - B laden Police Department B laden, MD A pril

2006 - June2009

o Administrative: M aintained filing protocol for police procedures

o T rainer: Facilitated Conflict Resolution t rainings for up to 24 juveniles in the

community

o T raining / Coaching / Mentoring: I nterfaced with roughly 24 t roubled youth as

part of a police community outreach program; conducted role play activities with

youth to modify behavior

o Ride-A-Long: Completed 15 hours of observation regarding law enforcement

p rocedures

A dditional Employment

Lead Teacher - B right Horizons Washington, DC June 1999 -

September 2006

Lead Teacher - K iddie College Rockville, MD

A pril 1996 - June 1999

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