Customer Service Manager
Resume:
Daniel Tarekegn
***** ******* ****** . ********, ******** . Tel: 301-***-**** . E-mail:
***********@*****.***
January 26, 2014
Dear Sir/Madam:
I am writing to express my interest in the available Records Management/Data Entry Analyst
position. I have over ten years of experience in customer
service as well as a variety of other fields. I feel this position offers
a good match between your needs and my skills.
In addition to my extensive customer service skills, I have strong
effective communication skills, and I'm an excellent team worker. My broad
background makes me an great candidate for this position.
I would welcome the opportunity to review my credentials with you in a
personal meeting. I am confident that my skills will contribute to the
positive growth and add the already effective culture of the current team.
Thank you for your consideration. Please feel free to contact me at the
number above or by e-mail to arrange an interview. I look forward to
hearing from you.
[pic]
Sincerely,
Daniel
Tarekegn
Enclosure: Resume
DANIEL TAREKEGN
10255 Arizona Circle
Bethesda, Maryland
E-mail: ***********@*****.***
Tel: 301-***-**** (c)
OBJECTIVE:
To secure a challenging position where I can effectively contribute my
skills and ensure my growth through the organization's growth, possessing
competent Technical skills.
TECHNICAL SKILLS:
SOFTWARE: MS Word, MS Excel, MS WordPerfect, MS PowerPoint and Internet
Research
APPLICATION
SYSTEMS: Windows 95, 98 2000, Windows vista and Windows 7
WORK EXPERIENCE:
Williams Lea (Orrick, Herrington & Sutcliffe LLP location) Washington,
D.C.
September 2010 - Present
. Process high volume of incoming and outgoing mail
. Deliver mail packages throughout the office utilizing applicable
distribution procedures
. Prioritize and monitor work flow; utilize appropriate logs for all
workflow (manual and/or electronic)
. Operate parcel tracking system (USPS, Fed-Ex, UPS and DHL) to determine
delivery date
. Troubleshoot equipment for technical and/r procedural problems
. Train new hires and answer telephone
. Primary contact to resolve issues within department
. Maintain office inventory supplies
. Assist manager with higher level duties on an interim basis as needed
(including absences and/or vacation coverage)
. Handle sensitive and/or confidential documents and information
. Communicate with manager and clients regarding jobs or deadline issues.
Williams Lea (Arnold & Porter location) Washington, D.C.
August 2005 - August 2010
. Maintained confidentiality of Firm's clients
. Send and received local and international faxes
. Send follow-up e-mails to clients to ensure receipt of faxes in a timely
manner
. Answered phone calls and assist clients in any way possible
. Conducted nightly sweeps on all office floors - pick up all mails and
packages to be processed
Uniscribe
Washington, D.C.
2000 - 2005
. Process high volume of incoming and outgoing mail for distribution
. Distributed routine mail and determined proper postage for mail and
parcels
. Operated a wide range of office machines and postal machines
. Send and receive local and international faxes
. Electronically logged all faxes, postage and invoices into database
daily
. Operated parcel tracking system (U.S.P.S.,FedEx, UPS) to determine
delivery date
. Photo copy wide range of documents
Partners Legal Copy Washington, D.C.
September 1999 - September 2002
. Operated fax machine to receive incoming and send outgoing faxes and
delivered to customers
. Photo copied various documents for clients
. Operated parcel tracking system (USPS, Fed-Ex, UPS and DHL) to determine
delivery date
. Maintained confidentiality of legal documents
. Operated postal machines
EDUCATION AND TRAINING
Strayer University Washington, D.C.
September 2011 - Present
Pursuing degree in Criminal Justice
Montgomery College
Takoma Park, Maryland
September 2000 - October 2002
Bachelor of Science in Medicine with a minor in Radiology
Dan Tarekegn Page 2
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