Customer Service Administrative Assistant
Resume:
LAWANDA NORCOME
Washington, DC 20019
***********@*******.***
HIGHLIGHTS OF QUALIFICATIONS
Resourceful and accomplished individual with 14 years of comprehensive secretarial experience
in fast-paced environments. Diverse customer care skills as well as exceptional clerical expertise.
Very effective in providing administrative support activities compliant to department’s mission
and procedures.
• Advanced customer service, communication and interpersonal skills
• Flexible and focused team player
• Hard worker with the ability to work well under pressure and meet tight deadlines
• Organized and detail-oriented
EXPERIENCE
National Defense University 2012 –
2013
The Ravens Group/Contractor
Washington, DC
Secretary
• Processed applications to attend the National Defense University Annual Conference
• Maintained a suspense log monthly for performance appraisals and awards
• Prepared reports and created documents using MS Word and Excel
• Scanned, faxed and copied multiple documents
• Located desired information using the Internet
• Received and directed between 76-84 calls per month to appropriate department or person
• Greeted visitors in a friendly and courteous manner
• Scheduled appointments and assured timely arrival
• Utilized Internet email as an effective communication tool
• Created and maintained personnel files for 90 employees
Marshall Heights Community Development Organization 2010 – 2011
Washington, DC
Human Resources Assistant (Intern)
• Created spreadsheets for interns work schedules and availability lists for employment
• Entered alphabetic and numeric data from source documents into computer, using data entry
device, such as keyboard and scanner
• Scanned personnel documents into Human Resources Department computer database
• Prepared employment packages for job fairs
• Called 80 applicants monthly to attend orientation and assigned job counselors
• Organized and photocopied documents for orientation and applicant files
Page 2
Peterson and Miles Corporation 2007 – 2009
Washington, DC
Administrative Assistant/Records Clerk
• Reviewed and proofread records and documents to be signed by the Office Director to ensure
compliance with policies and regulations
• Prepared memos, correspondence and reports
• Located desired information using the Internet
• Provided clients with information in a timely manner
• Kept records of materials filed and removed, using logbooks and computers
• Added new material to file records and created new records as necessary
• Found and retrieve information from files in response to requests from authorized users
• Answered phones in a courteous and professional manner
• Sorted and indexed classified information according to guidelines such as content, purpose,
user criteria, and chronological, alphabetical, and numerical order
• Entered document identification codes into system in order to determine locations of
documents to be retrieved
National Association, Incorporated 2005 –
2007
Washington, DC
Administrative Assistant
• Ensured the Manager calendar was maintained effective and efficiently
• Scheduled appointments and assured timely arrival
• Entered incoming and outgoing correspondence in a Correspondence Tracking System
• Prepared invoices, reports, memos, correspondence using Microsoft Word and Excel
• Answered telephone calls and took accurate messages
• Greeted visitors in a friendly and courteous manner
• Filed and retrieved documents
• Opened, sorted and distributed faxes and emails
U.S. Department of the Interior 1999 – 2005
Washington, DC
Secretary
• Processed payroll information for employees; verified attendance and hours worked; kept
track of leave time, such as vacation, personal, and sick leave
• Organized and coordinated meetings, appointments and conferences
• Prepared memos, correspondence, travel orders and vouchers
• Collected, sorted, distributed and prepared mail, messages and courier deliveries
• Welcomed customers and visitors in a friendly and courteous manner
• Answered telephone calls and took accurate messages
• Helped create a secretary handbook; for travel, payroll, and format of memos and
correspondence
EDUCATION
Bachelor of Arts degree, Business Administration, The University of the District of Columbia
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