Customer Service Administrative Assistant

Cynthia Jones

Administrative Assistant

Seagoville, TX

**********@*****.*** - 619-***-****

To lead an exceptional career in which my education and professional experience provides a positive impact

on the organization and community in which I serve.

WORK EXPERIENCE

Legal File Clerk

Winstead, PC - Dallas, TX - 2013 to 2014

Managed files by taking established and current clients files paperless

• Scanned all original estate planning documents into the document management system

• Created client files in Microsoft Word and burned computer discs

• Typed transmittal letters to clients and mailed original documents by Federal Express

Concierge

Lakeview at Josey Ranch - Carrollton, TX - 2013 to 2013

2013

• Greet all visitors, guest and perspective residents via telephone or in person

• Generate daily communications via email to residents, staff and management

• Interact with residents to schedule maintenance or other services

• Process all clerical duties and other task assigned by management

Children's Program Coordinator

ChildCare Group - Garland, TX - 2011 to 2012

Supervised teaching staff

• Managed Head Start education component to assure completion and accuracy of documentation

• Processed bi-weekly payroll transactions for teaching staff

• Managed employee tracking records for monthly human resource report

Assistant Director

Children's Creative Learning Centers - Dallas, TX - 2010 to 2011

Assisted Director with daily center operations

• Managed children and staff files to ensure all documents were in compliance with the state regulations

• Processed monthly account receivables

• Conducted new hire orientation and staff development training

EDUCATION

Bachelor of Science in Arts and Sciences, Child Development

San Diego State University - San Diego, CA

Dipolma in Legal Adminstrative Assistant

Lawyer's Assistant School of Dallas - Dallas, TX

ADDITIONAL INFORMATION

RELEVANT SKILLS

• Experienced professional with proven success in administrative roles

• Superior written and oral communication skills with customer service excellence while interacting with internal

and external client as well as multi-level management

• Knowledgeable in policy and procedure implementation

• Technically proficient in computer software including MS Word, Excel, Outlook, Publisher, Power Point, One

Site and UltiPro Time Management System

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