Technical Support Engineer
Resume:
V M Reddy
Mobile –089********
Email *********@*******.***
Career Objective
To Expertise in the field of Information Technology so as to achieve excellence in this
sector. A career which can sharpen my current skills & knowledge and where I can
have good scope for learning and implementing new technologies. Result driven IT
professional having 6 + years of experience in troubleshooting and managing
information systems.
Summary
Managing the Team and resolving the user related issues based on remedy ticket
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system.
Providing day to day technical support and administration of the technology
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infrastructure.
Client operating systems Deploying through WDS
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Installing and configuring of Windows 2k3, 2k8 Servers as well as VmWare ESXi
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4.x & 5.X
VmWare workstations 8.X & 9.X installation and configurations.
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Creating, Installing, configuring and maintaining the Virtual Machines
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Installing and configuring Vcenter.
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Installation of MS SQL Servers
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Managing the client systems using Remote desktop NetMeeting Damware Real
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VNC and OCS.
ILO Configuration for the servers
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Problem management and issue resolution for server, desktop and laptop issues.
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Patch and security configuration compliance through WSUS.
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Managing Active Directory.
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Managing Services like WINS, DNS and DHCP Configuring and
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troubleshooting.
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WSUS Installation and Configuration
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Backup & Restore integrity through NT Backup.
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Resolving user Account related & authentication issues.
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Configuring & troubleshooting of MS Outlook, Outlook express.
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Using Recovery Console, System Restore.
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FTP configuration at Client side (Filezilla & Cute FTP)
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Certifications
Microsoft Certified Systems Engineer ID: 3552538 (MCSE 2003)
VMware Certified Professional ID: 228579310 (VCP5 DCV)
Technical
Hardware & Networking, MCSE Training has taken from IIHT, Bangalore
VMware (VCP5 DCV) Training completed from Koenig, Bangalore
DCA (Diploma in Computer Applications)
Qualifications
Graduation
Professional Experience
HCL Infosystems : May 2011 to Dec 2013
Designation : Senior Windows support executive/Team Lead
Client : HCL Technologies, Bangalore.
Roles & Responsibility:
Managing the Team and resolving the user related issues based on remedy ticket system.
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Resolving the AD ID (User) related issues
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Using the WDS for client operating systems Windows XP,Win7, and windows8
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Windows Servers 2k3 & 2k8, and VmWare ESXi.5.1 & workstation 9.0 installation and
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configurations.
Providing Remote support to the users.
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Configuring MS Outlook mail clients and resolving mail access issues.
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Installation and configuration of network printers.
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Technical Support to internal customers.
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Citrix client software installation, configuration and troubleshooting.
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User level NTFS security configuration for shared folder
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Configuring VPN Client & Troubleshooting
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Installation of 3rd party software
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Setting up and maintaining Laptops.
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Lotus notes installation & configuration for clients
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Coordinating Vendor related things through Help desk.
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Resolving the issues in timely manner within given SLA, and if it requires to higher level
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then escalate to concern team.
Trimax IT Infrastructure & Services Limited (May 2010 April 2011)
Designation : Senior Desktop Executive
Client : Sparsh BPO Services Ltd. Bangalore
Sparsh is now the domestic subsidiary of Intelenet Global Services (P) Ltd.
(IGS)
Roles & Responsibility:
Managing all Desktop administration activities for Windows XP Professional Workstations with
Servers (Windows 2000, 2003 & 2008 servers).
Installing, Configuring and Troubleshooting Windows XP,Win7 & Windows 2003
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Servers and Windows 2000 Professional
Resolving the AD User related problems
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Install and management of Antivirus (MacAfee, Symantec) in server & client
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machines
Provide Remote Access support to required users.
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SAP 7.2 installation & configuration for clients
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Provide hardware, software, and network troubleshooting.
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Configuring MS Outlook mail clients and resolving mail access issues.
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Setting up and maintaining Laptops.
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Taking the backups through NT Backup (Tape media)
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Installation and configuration of network printers.
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Technical Support to internal customers.
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Citrix client software installation, configuration and troubleshooting.
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User level NTFS security configuration for shared folder
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Configuring VPN Client & Troubleshooting
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Installation of 3rd party software
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Lotus notes installation & configuration for clients
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Implementing, Managing, & Troubleshooting Hardware Devices & Drivers
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Installation and management Of WSUS Patches
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ILO Configuration for the servers
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Issues related to the next level escalated to the “NOC Team”
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Starr Hospital & Research Centre, Bangalore (Jan 2007 to April 2010)
Designation : Desktop Executive
Roles & Responsibilities:
Managing Windows XP, Win 2k & 2003 Server
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Creating & Configuring of Users and Groups, account Policies management.
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Providing Support for Laptops & Desktops.
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Backup & Restore integrity through NT Backup.
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Creating & Configuration of MS Outlook, & Outlook express.
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Configuring Active Directory, DNS and DHCP servers.
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Coordination and interaction with vendors / systems integrators.
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User level NTFS security configuration for shared folder
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Installation of 3rd party software
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Systems tuning from Anti Virus, Check disk etc...
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Installation of required software’s.
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Creating & Configuring of Network Shares & Map drives.
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Personal Profile
Name : VM Reddy
Sex : Male
Marital Status : Single
Languages Known : English, Kannada, & Telugu
Nationality : Indian
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