Engineering Customer Service

Tanika A. hooker

**** ********* **** *********, ** 21218 acenf8@r.postjobfree.com 443-***-****

Highly motivated electrical engineer seeking a full-time position in project management where I can utilize my

OBJECTIVE

engineering expertise, customer service and technical skills.

Abilities: Scheduling, Budget Management, Program/Project Management

SKILLS &

Computer Skills: AutoCAD and Microsoft Office Suite

ABILITIES

Professional Abilities: Leadership, Critical Thinking, Communication, Group Facilitation, Solution Focused

EXPERIENCE JUNIOR ASSOCIATE

VETERANS AFFAIRS MEDICAL CENTER- OFFICE OF STRATEGIC PLANNING, WASHINGTON, D.C.

JULY 2012 – PRESENT

Maintains $1 million budget and schedule for the Medical Center Capital Strategic Planner in the areas of

operations, human engagement, and transformation to include annual strategic planning retreat, intern

program, new employee orientation, landscaping and grounds, and community outreach events

Manages medical center's $500,000 budget grounds contract to include snow removal, landscaping and

medical center greenhouse design

Developed, manages and evaluates rapid-cycle process improvements of the medical center new

employee OnBoarding to ensure standardization of the new employee in-take process. The improvements

allows for consistent communication, complete and comprehensive processing by the end of the

OnBoarding process, and address performance measures throughout the organization

Established and implemented a system redesign of the medical center non-clinical intern program and

conducted rapid process improvements to transformation the culture of the traditional intern program by

providing professional objectives for the students

Manages medical center non-clinical student intern program to include 15 students over 12 different

departments

Organized three (3), $20,000 budget per year, Medical Center annual strategic planning retreat to review

outlined goals for the fiscal year and develop goals for the upcoming fiscal year.

Develops and tracks projects’ milestone, schedule and risk with Microsoft Project. (Space Management,

Space Activation, Joint Commission Readiness, and Community Outreach Events)

Coordinates Integrated Project Teams (IPT) for special projects to include: Winterhaven Homeless Stand

Down ($450,000 budget): a proactive, preventative measure that addresses the Department of Veterans

Affairs’ mission to eradicate Veteran homelessness by the end of 2015, Welcome Home ($125,000

budget): an outreach and enrollment event to salute Veterans, Active Duty members, and their families

STUDENT TRAINEE (ENGINEERING)

VETERANS AFFAIRS MEDICAL CENTER – FACILITIES MANAGEMENT, WASHINGTON, D.C.

MARCH 2012 – JULY 2012

Completed weekly safety inspection walk-throughs of at least three (3) selected construction sites along

with the project manager and safety department to tracks compliance and weekly progress of projects

Assessed halls and walls of medical center and developed a plan to complete lead abatement and

mitigation to ensure rehabilitation, restoration, and proper maintenance

Evaluated exit signage and ADA (Americans with Disability Act) Accessibility to ensure compliance with

NFPA 101, safe egress and standardize of signage and generated a compliance plan to be implemented

Assessed medical center marquee, room, and parking garage signs and provided recommendations for

updates

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Participated in the design of the Medical Center projects to include elevator upgrade, nursing home

dining room upgrade, medical center lobby and day spa to provide an intimate, attractive and

aesthetically pleasing environment for patients

Developed training program for Facilities Management Department

PROGRAM ASSISTANT

MORGAN STATE UNIVERSITY, BALTIMORE, MD

JUNE 2008 – MARCH 2012

Managed the Engineering Student Services Center to include academic support, information access,

course support, leadership development programs, student development workshops, business services,

and equipment loans

Served as a member of the Engineering Student Organization Council (ESOC), a venue for engineering

students to be involved in the planning, development and implementation of pre-college programs as well

as be actively involved with the School of Engineering administration

Coordinated outreach events with corporate sponsors and student programs/events such as Open House,

Freshman Weekend, and Introduce a Girl to Engineering for 50-100 students per event

Managed Summer Catch-up Program for 40-50 engineering majors (upper-classmen) who were deficient

in their curriculum requirements

Facilitated Parent’s 411 workshop training during Morgan State University’s Orientation program to

include registration of classes, FASFA renewal, athletics, the arts, and capital projects

Developed training program for fifty (50) upperclassman to assist incoming freshman and transfer

students with registering for classes

ENGINEERING COMMAND MENTOR (ECM)

UNITED STATES COAST GUARD ACADEMY, NEW LONDON, CT

JULY 2011 – AUGUST 2011

• Planned, organized and implemented the technical aspects of the Engineering Program and the Academy

Robotics On Water (AROW) Engineering Competition

Supervised sixty (60) Academy Introduction Mission (AIM) participants during the Engineering portion

of the Program

Coordinated with the Dean of Engineering on all matters pertinent to the operation of the Engineering

Project Engineering Competition within the AIM Program

Established liaison with the Director of Leadership and Development and Commandant of Cadets and his

AIM Regimental Staff concerning the policies pertaining to the instruction, training and mentoring of the

AIM participants in the area of conduct and aptitude; insure adherence to the regulations pertaining to the

instruction of the day

Worked closely with the Director of the Leadership and Development Center on all matters pertinent to

the operation of the AIM Program

SUMMER INTERN

UNITED STATES COAST GUARD, BALTIMORE, MD

JUNE 2009 – AUGUST 2010

Updated and created CAD (Computer Aid Design) drawing for power distribution panels and electrical

schematic development for shipboard applications

Assisted with motor generator design for 270 ft. medium endurance cutter (ship)

UNIVERSITY OF MARYLAND, BALTIMORE COUNTY, BALTIMORE, MD

MASTER OF ENGINEERING MANAGEMENT (SYSTEMS ENGINEERING)

EDUCATION

Graduation Date: May 2015 (Expected)

MORGAN STATE UNIVERSITY, BALTIMORE, MD

BACHELOR OF SCIENCE IN ELECTRICAL ENGINEERING

Graduation Date: May 2012

TANIKA HOOKER - PAGE 2

MORGAN STATE UNIVERSITY, BALTIMORE, MD

RESEARCH

SEPTEMBER 2011 – MAY 2012

EXPERIENCE

Topic: Take HEED - Cummings House Renovation

Using UCLA design software, Home Energy Efficient Design (HEED), this project consisted of analyzing the

Carbon Footprint or Greenhouse Gas (GHG) emissions of the Morgan State University Cummings House

Residence Hall and renovation of the all-male dormitory to become greener.

Engineers on Deck Mentor Academy (EOD) – Co-Founder

AFFILLIATIONS

Society of Women Engineers (SWE) – Member

Project Management Institute (PMI) – Member

ASQ (American Society for Quality Control) – Member

Furnished upon request

REFERENCES

TANIKA HOOKER - PAGE 3

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