Pega System Architect

KIRAN KUMAR

Phone: 973-***-****

E-mail:*****.*@*********.***

Professional Summary

. IT professional with 9+ years of exposure in Information Technology

and 6 years of experience in developing, designing and maintaining

Pega PRPC Business Process Management and Business Rules applications.

. Pega Certified System Architect with strong experience in design and

development of Business Process Management (BPM) and Business Rules

Engines (BRE) applications using PRPC

. Experience as a Pega Architect in writing, debugging, creating

flowcharts, coding, and documenting programs.

. Experienced in developing Work Flow, Rule based Business Process

management applications on Pega Rules Process Commander (PRPC).

. Successfully designed and delivered PRPC products and internal

applications for Pega systems.

. Well versed in creating Business Rule Engine, Business Process

Management documents for Pega Rules Process Commander (PRPC).

. Architecting the system and reusing the existing best practices.

. Good understanding of enterprise class structure and application rule

set stack.

. Well versed with RDBMS concepts, Oracle.

. Worked on Real time, larger enterprise data and service oriented

architecture.

. Extensive experience in the areas of Requirements gathering, Analysis,

Design, Estimation.

. Strong in Project Management skills, Quality & Process activities.

. Strong experience in complete Project Life Cycle, which includes

Requirements analysis, Feasibility Analysis, High Level Design, Low

Level Design, Design Reviews, Coding, Testing. Peer Reviews,

Implementation and Maintenance.

. Strong analytical skills, logical, presentation skills with strong

communications skills at different technical and managerial Levels.

Certifications

. Certified Systems Architect (CSA): PEGA Certified BPM Professional:

The Certified System Architect (CSA) Professional Certification is for

developers and technical staff members who want to learn how to

develop and test Pega applications. This certification provides a

baseline measurement on your knowledge of PRPC.

. ITIL V3 Foundation: The Foundation Level is the entry level

qualification which offers candidates a general awareness of the key

elements, concepts and terminology used in the ITIL Service Lifecycle,

including the linkages between Lifecycle stages, the processes used

and their contribution to Service Management practices.

Education

. B.Tech (Mechanical Engineering) from Jawaharlal Nehru Technological

University, Hyderabad,

Technical Skills

Operating Unix, Windows NT/XP/2000/98, OS/390, Z/OS

System

Environment Pega Rules Process Commander (PRPC V5.x & 6.1), JavaScript,

HTML & MVS Mainframes

Database Oracle 9i, SQL Server, DB2 & IDMS

Tools XML, HTML, Tracer, Clipboard, Rules Inspector, Quality

Control, Visio, Changeman & Xpeditor

Languages HTML, XML, JavaScript, UML, SQL, PL/SQL, COBOL, JCL

Professional Experience

Project 1:

Client : Farmers Insurance, Austin TX

Duration : Nov 13 - Present

Role : Pega System Architect

Description:

Farmers Insurance provides their customers to register claims by calling

the CSR. FNOL handles the request provided by the customers. The main job

of FNOL will be register the claim and update the claim. FNOL collects the

data from the customer and verify the information by connecting to

different services, registers and updates the claim. FNOL having different

line of business like Auto, Commercial Auto, Workers Comp, Umbrella,

Property etc.

Responsibilities:

. Good understanding of enterprise class structure and application rule

set stack.

. System design and estimates

. Involved in upgrading application from 5.4 to 6.1.

. Sound knowledge on upgrade guidelines, refactoring and retrofitting

code.

. Involved in creation of new version of ruleset as per the

requirements using skim ruleset operation

. Designed and implemented complex user interfaces using Sections,

Harness and HTML stream rules.

. Creation of Work Objects and Process flows according to the customer

requirements.

. Creation of SDLC artifacts - Functional specifications document,

detailed design document, Test Plans.

. Creation and updating of access group.

. Creating rules using circumstance.

. Development of activities, decision rules, declares expressions, User

Interface.

. Analyze and fix the defects in the Quality Center.

. Implemented many Enhancement Change Requests (CR's) within the

Project.

. Debugging with tracer to find put the root cause of issue.

. Unit testing and System testing the application

Environment: PRPC V6.1, Oracle9i, SQL Server, MS Visio 2003, Windows XP

professional, XML, HTML.

Project 2:

Client : Ally Financial, Detroit MI

Duration : Jan 12 - Nov 13

Role : Pega System Architect

Description:

Ally Financial, previously known as GMAC (General Motors Acceptance

Corporation), is a subsidiary of General Motors. Ally provides financing to

its automotive customers, insurance, banking, mortgage operations and

commercial finance. Through the automation of its Back Office Operations

with SAM, it resulted in faster, accurate and timely service to its

customers and with little effort. The SAM Application consists of the

Customer Care Case Management, Document Generation, Charge Off Database,

Mail Imaging and Collections & Bankruptcy

Responsibilities:

. Involved development of GUI, validations, Flows, Circumstance,

Activities, Decision & Declarative rules using PRPC

. Daily sustain activities (Monitoring of application and servers

including the daily data processing).

. Asses Impact, check severity assignment, Attempt resolution, Initial

Notification & escalation.

. Bug fixing and code fix problem tickets (Incidents) raised by business

users related to SAM.

. Worked on reports like list & summary view reports

. Involved unit testing and system testing the application.

. Creation and updating of access group.

. Creating rules using circumstance.

. Participated in use case review sessions.

. Created assessment process flows.

. Created HTTP service to update the workflow.

. Created JMS Service to send replication data.

. Development of activities, decision rules, declares expressions, User

Interface

. Creation of Work Objects and Process flows according to the customer

requirements.

. Creation of SDLC artifacts - Functional specifications document,

detailed design document, Test Plans.

. Attending Scrum calls daily and weekly for updating the Onsite

counterpart and client about the status of development and testing

Environment: PRPC V6.1, Microsoft Visio 2003, Oracle9i, XML, HTML.

Project 3:

Client : FreddieMac, Mclean, VA

Duration : Nov 10 - Jan 12

Role : Pega

Developer

FreddieMac issued nearly 30% home loans in US, with an average volume of

200000 loans per month. As of now, it only reviews the small fraction of

those loans. LRS is designed to review at least 5% of those loans. LRS

controls the quality of those loans by providing the ability to review

those loans and facilitate a remedy on non-qualified loans. To pick up the

loans to review, LRS uses an algorithm and creates the sample criteria, and

then it picks the loans that meet the sample criteria. These selected loans

will be reviewed at various levels.

Responsibilities:

. Involved in business requirement gathering along with the business

analyst.

. Developed new portal layouts, which served new roles in the

organization, in addition to the pre-packaged layouts.

. Involved in enabling security and access control to the application by

creating different levels of access to various business users and

developers i.e. access groups, work groups, access roles.

. Involved in Designing and developing high level class structure in

PRPC like class groups, work classes based on the organizational

hierarchy.

. Created various flow-actions for successful exceptions management.

. Implemented field validations using declarative expressions and

declare constraints for known issues in the framework.

. Designed and implemented user interfaces using Sections, Harness and

HTML stream rules.

. Implemented various PRPC components like Decision tables, Decision

Maps, Indexes.

Environment: Pega PRPC 5.5, Oracle 10g, Weblogic Server 9.2, Microsoft

Visio 2003, Windows XP, Web Services.

Project 4:

Client : AOL, Sterling, VA

Duration : Dec 07 - Nov 10

Role : Pega

Developer

AOL CRM and BPM application suite including Merlin Customer Care (CRM),

Fusion Tech Help (BPM), and Universal Monitoring Tool (UMT - BPM).

Developed solutions in the SDLC project methodology incorporating the

highest quality deliverables while maintaining multiple applications and

aggressive project schedules. Lead all areas of the development lifecycle,

ranging from project estimation and design to development and production

support including overall CRM methodology design.

Responsibilities:

. Interacted with Users, Developers, Project Manager to understand the

business process, identify enhancements and gather Business

Requirements.

. Development using PEGA Rules Process Commander V 5.4 according to the

Business Requirement.

. Responsible for making design documentation of the project.

. Responsible for creation of rule set designing, class structure and

rule-resolution designing.

. Involved in PRPC flow diagrams using Visio, interpretation of complex

flow shapes for business scenarios.

. Involved in creating activities, activity step methods, when rules and

decision rules.

. Prepared the User Interfaces (section, harness, flow action), portal

representation.

. Implementation and integration of multiple external systems with soap

connectors.

. Testing and debugging using tracer and rules inspector.

. Designing the SQL connector to get data from the external database.

. Involved in Creation of validation (property-validation. obj-

validation) rules to implement business logic validation.

. Used RDB-List, RDB-Open, RDB-Save depending on the business rules in

the project.

. End to end Integration testing of the application.

Environment: PEGA PRPC v 5.4, Visio 2003, Oracle 9i, Windows XP, Apache

Tomcat.

Project 5:

Client : AT&T (American Telephone and Telegraph), Noida, India,

USA

Duration : Aug 04 - Dec 07

Role : Developer

Description:

AT&T (American Telephone and Telegraph) is one of the leading Americans

Telecom company. This company has millions of customers in America. It is a

development and enhancement project for Wholesale, retail and online

ordering for AT&T. AOG (Automated Order Generator) is a real time

application which takes input from various sources using MQSeries, and

produces order as output which is then passed to SORD (Service Order

Retrieval and Distribution System) for further processing. MI (Minimal

Input) system uses VSAM, DB2 and IMS/DB database to store account related

information which can be used by other Systems.

Responsibilities:

. Providing offshore estimates to the client and assigning the resources

to the particular requirement.

. Communicating with onsite lead developer for analysis and

Implementation of requirements.

. Analyzing Technical requirements and Preparing System & Feature Design

so called High Level Design.

. Preparing Detail Design according to the SFD for Low complexity work &

High complexity work.

. Modifying the source code according to the requirement.

. Preparing Unit test document with test cases and updating with results

after unit testing.

. Involved in working sessions and peer reviews of SFD, DD, UTP and

software product.

. Resolving the defects which are raised at the time of

System/Integration/WIT testing.

. Involved in Project Management activities like Preparing Weekly status

sheet, Metrics sheet, conducting DP meetings and Internal Audits.

Environment: COBOL, JCL, CICS, DB2, File Aid, Changeman, Expeditor.

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