Customer Service Training

John Velisek

Tel: 760-***-****

***** ****** **** ***** ******, CA

*********@*******.***

Administrative Assistant

. Experienced Administrator with an extensive experience in working with

customers both face to face and on the phone. A leader with experience

in skillful orchestration of strategies to build effective

relationships with clients. A team player with the ability to work

with all levels of management and employees to ensure assigned goals

are met. The ability to establish performance goals and controls,

while monitoring results to streamline workflow accustomed to

achieving the highest mark in customer satisfaction. Prepared

production reports, and was solely responsible for all audits.

ADDITIONAL KEY AREAS OF EXPERTISE

Relationship Building Time Management Computer

Proficient

Reports Budgeting Customer

Travel Arrangements Planning Meetings Service

Project

Coordination

Work Experience

Helping Hands Job Coach

2010-Present

Owner/Operator

. As owner/ operator assisted clients with career path,

resumes, interviews, and personal attributes to ensure job

opportunities

. Discussed payments plans with clients to assist with all

facets of job search and total plan for hire.

Best Jobs Magazine

2008-2010

Senior Job Specialist

. Responsible for training Job Search Assistants and setting up

career events throughout Southern California.

. Assisted job seekers with career path, resumes, and interviews

to achieve a 92% success rate in hiring.

. Developed and implemented powerpoint demonstrations given online

and in person for job seekers, and for sale of individualized

assistance to job seekers.

Apple Valley Stationers

1991-2007

Customer Service Manager

Managed the day to day scheduling of installation, repair and service

repair of equipment in 50 square mile territory with special attention to

customer training and customer relationship building. Initiated program for

tracking and billing of maintenance, with logistical planning to achieve

maximum coverage. Provided direction to Accounting Department for billing

of maintenance, and implementing policies to allow customers feedback on

all aspect of work performed. Developed tracking system for standardized

maintenance for all equipment. Maintained constant contact with all

vendors, and clients on a weekly basis.

. Coordinated with Postal Service and vendor to assure that postal

rate increases occurred on the day required for over 900 clients

. Was tasked with planning all meetings, and travel plans for

service training

. Managed a campaign focused on hiring and training customer

service reps. and was directly responsible for developing a

highly effective customer service team.

. Established quarterly maintenance procedures and billing to

assure customer satisfaction

. Assisted clients during postal scale upgrades

. Established "Leave Behind" program for client feedback.

. Passed all US Postal Service Administration, Security, and

Financial audits with no grade less than excellent.

United States Navy

1971-1991

Leading Petty Officer

Leading Non - commissioned Petty Officer for division of 40 personnel, in

charge of daily operations in workflow, objectives, production, travel and

vacations parameters. Maintained and balanced three divisional budgets

including quarterly expenditures, consumable, non-consumable, and repair

parts. Proctive in planning and scheduling production updates from 7 shops

on a daily and weekly basis. Implemented training programs for quality

control and safety including building confidence of organization by

instilling a can do attitude in all employees Responsible for the daily

production updates to executive management, raised the level of production

through heightened expectations, and objectives. Supervisor of nine

personnel in NIST Type II Calibration Laboratory, including all reports and

monitoring of programs for National Bureau of Standards.

. Maintained a high standard of customer service in work performed to US

Navy commands

. Handled training in quality control and safety

. Streamlined programs related to customer support and service

. Directed personnel in skills to prevent "crisis management:

. Proactive in quality assurance program for customer service

. Installed program for personnel qualification standards.

. Established an effective relationship with clients.

. Implemented programs to assist activities in general area of

production and operations.

.

EDUCATION

. North Branford High School

. U.S. Naval Non-commissioned Officer Leadership Training

. U.S. Navy Instructor Training School

Available for Travel Prefer not to Relocate References

Available upon Request

Contact this candidate