IT Manager / Dircector
Resume:
Joseph Hughes
Aurora, IL ***02
*********@*******.***
OBJECTIVE
Technical Hands-On IT Director / Manager with Leadership and Supervisory
skills looking to secure a senior management position with a growing and
stable company. I bring 20 years of experience in the IT World to help
decrease IT Expenses and increase IT Business Functionality.
TECHNICAL SKILLS
Operating Systems: Red Hat Enterprise Linux 3.x/4.x/5.x, Windows Server
2003 - 2008-2008R2, Windows XP Professional, Windows Vista
Business/Ultimate, Windows 7, Ubuntu Server, Ubuntu Desktop, Debian Server,
Exchange Server 2003 - 2010
Virtual Solutions: VMWare Server, VMware ESX Server
2.5,3.0,3.5,4.0,4.5,5.0,5.1, VCenter Server, VSphere 4.0, 4.5, 5.0, 5.1,
Windows Virtual PC, Windows Virtual Server, Hyper-V, Xen Server
Hardware: PC, Network Appliances, HP, IBM, F5, CISCO, Dell, Switches,
Routers, Firewalls, SAN, NFS
Software: SAP, Oracle SE, Oracle SE1 MySQL, SQL 2008, NetAPP, Citrix, DNS,
DHCP, Symantec Backup Exec, Microsoft Office Suite 2003-2007,Sharepoint,
IIS 7.0, Altiris, MOSS, SCOM, Exchange 2003-2007, Access 2003-2007, Active
Directory, Symantec Corporate Anti-Virus, TrendMicro Corporate Anti-Virus,
Acronis, Veeam, LAMP Servers
Languages: HTML, Script, Batch Script, ASP, C++, Database Programming,
Power Shell
Certifications: VCP 5 (VMWare Certified Professional), MCSE2003, MCDST,
A+, ITIL Foundation V3, CCNA, MCITP
PROFESSIONAL EXPERIENCE
BRK Brands / First Alert, Aurora, Illinois (Fortune 500)
June 12 to Present
Director of IT
. Successful migration of company ERP from JBA to SAP
. Leader of IT Team dedicated to SAP Hardware deployment and
installation
. Co-Leader of SAP Software Implementation across multiple divisions of
the company (Supply Chain, Sales, Manufacturing, Warehousing)
. Manage IT Department for Fortune 500 Company
. 9 Direct Reports across 4 Countries, numerous consultants during heavy
periods
. Full control of IT Budget in excess of 1 Million dollars
. Saved company over $20,000 per month after re-negotiating contracts
with vendors and deliverables
. Oversee Day to Day operations for IT Department and also forecast for
the following year to determine budgetary needs and projects
. Control all IT needs and problems in 7 different locations, 5 across
the USA, 1 in Mexico, 1 in UK, 1 in China
. Planned and implemented a domain and Exchange migration for the entire
company
. Managed team of 2 Web Developers that controlled all 55 of the
companies websites, all built on 3 LAMP Server utilizing Virtual Hosts
. Planned and migrated 330 Physical servers over to a VMWare Virtual
Environment, utilizing failover and High Availability, Zero Downtime,
Zero affected Services
. Manage over 500+ Email exchange boxes in a Exchange 2010 Cluster with
DAG, doing monthly maintenance and nightly backups on the units
. Direct contact on a daily basis with the CEO, CFO & COO of the
company
. Main contact for all external vendors dealing with IT in the company
. Weekly status updates given to CEO on IT Projects and current status
of them
. Weekly meetings with Heads of departments to discuss their needs and
how IT can facilitate them
. Work directly with COO and the AS/400 systems that run our JBA / ERP
software
Zethcon Corporation, Lombard, Illinois Nov 09
to June 2012
IT Manager / Senior Virtualization Specialist
. Team Co-Leader for SAP Implementation at headquarters
. Aided in Installation and Implementation for 3 customers moving to
Oracle ERP Software
. Implemented first ERP for company after doing a Cost Analysis and ROI
with other divisions in company to pick the vendor
. Managed outside SAP Consultants that helped during the installation
and implementation at the warehouse and manufacturing facilities
. Migrated Company to new Windows 2008 Domain Controllers to replace
failing Windows 2003 machines
. In charge of IT Budgeting plans, and future planning for system
changes to stay current with needs
. Sole Contact for all of our outside Vendors that we gather our
hardware and software supplies from
. Sole person in charge of Backup Strategy and Implementation, along
with Disaster Recovery Planning
. Implemented VMWware ESX Server to reduce number of physical servers in
environment ( went from 75 to 2)
. Used VMWare ESX Server to make an abundance of available Virtual
Desktops for our QA staff to use in the testing of the software being
produced by the company
. Administrator of Firewalls & VPN / RAS Server
. Lead Supervisor on the upgrade from ESX3.0 & ESX3.5 to ESX 4.0 & 4.1
(Team of 4)
. Lead Supervisor on the Network / Data Center Switches Upgrade (Team of
3)
. Network / Third Tier support for over 350+ people and 500+ devices,
including EXTERNAL customer support for our software & hardware
applications
. 24x7 On-Call staff
. Extensive work with Help Desk & Service Ticket Tracking software
Gemini
. Training Mentor for desktop support staff
. 3 Direct IT personnel reporting to me that range from Junior to Senior
Staff
. Work with over 20 External customers that use our hosting center to
maintain their software
. Implemented & Coordinated project to move company over to a VOIP based
phone system, so all of our external sales people would still be able
to work like they were at the office
. Setup and Programmed Cisco PIX 501 & 515 Firewall for all of our
customers Lan-to-Lan tunnels
US Biometrics, Naperville, Illinois Feb 07
to Nov 09
IT Manager
. Migrated Company to new Windows 2003 Domain Controllers to replace
failing Windows 2000 machines
. In charge of IT Budgeting plans, and future planning for system
changes to stay current with needs
. Supervisor for out Check 21 Biometric system Rollout to 40 Banks (Team
of 7)
. Sole person in charge of Active Directory & Exchange for the entire
company (350 + Users / Mailboxes)
. Sole person in charge of Backup Strategy and Implementation, along
with Disaster Recovery Planning
. Extensive use of Group Policy to automate a company standard across
the network.
. Implemented VMWware ESX Server to reduce number of physical servers in
environment
. Used VMWare ESX Server to make an abundance of available Virtual
Desktops for our QA staff to use in the testing of the software being
produced by the company
. Setup accounts with Dell and purchased all of our devices for
deployment in the company
. Administrator of Firewalls & VPN / RAS Server
. Setup, Administrate & Maintain Sharepoint Servers & MSFT Communication
Servers
. Setup Image Server for creation of all company images for every
department, using Acronis & Altiris
. Network / Third Tier support for over 350+ people and 500+ devices,
including EXTERNAL customer support for our software & hardware
applications
. 24x7 On-Call staff leader (RRTL - Rapid Response Team Leader)
. Extensive work with Help Desk & Service Ticket Tracking software,
Remedy, Sysaid, TrackIT, UniCenter,
. Training Mentor for desktop support staff
JD Computers, Aurora, Illinois August
98 to Feb 07
IT Manager / Windows Administrator / Desktop Support
. Design, Installation, Setup & Administration of Microsoft Exchange
5.5, 2000,2003 Servers (1500+ User Environment)
. Installation, Setup & Administration of Microsoft AD on Windows 2000,
2003 Servers
. Add/Remove user accounts, Change Account Settings, Control User
Groups, Change User Security Groups, Change Passwords, Setup Password
Requirements
. Controlled Microsoft Exchange / Active Directory server in a 1500+
user environment
. Administrated Print Servers with over 50 Printers, wrote scripts to
automatically map printers to AD group logins, Using Group Policy
. Administrated DNS, DHCP, RAS, CA, WINS Servers in a Large Network
Environment (1500+ users)
. Monitored, Administrated, and Managed UniCenter Service Desk Ticketing
System
. Installed & Administrated the Blackberry Enterprise Server (BES) with
15 - 30 Concurrent Blackberry devices
. Administrated Symantec Corporate Anti Virus Servers, Trend Micro
Corporate Anti-Virus Servers, CA Anti-Virus Servers
. Extensive Troubleshooting knowledge of PC & Servers issues
. Configured Cisco Pix 501 Firewalls for numerous clients that needed
additional security beyond "name brand" firewalls, along with
customization needs
. Initiated and Wrote Group Policy standards for many clients
Deployment and Testing of over 5000 devices for CDH Paperless
Initiative over 5 different hospitals and 20+ remote offices
. Dell Trained for service and support of all Dell PC, Laptops,
Printers, and Servers, includes handheld devices
. Implemented call routing procedures and help desk ticket routing
procedures
. Performed Security Audits for software, hardware, and installation
codes
. Worked Extensively with Windows CE / Palm OS / Blackberry / Windows
Mobile 5 & 6
. Designed and implemented IT inventory control process & procedures
. Instituted Numerous Back-Up programs with Off-Site Storage Setup
. Extensive VPN Experience using many clients & RAS servers
. Extensive TCP/IP, DHCP, DNS Training
. Maintained & Administrated numerous companies websites, all built in
IIS 5.0 & 6.0 across Windows 2000 & Windows 2003 Servers
. Implemented VMWare ESX to Virtualize over 60 of Service Master's
Servers onto three physical ESX Servers
EDUCATION
Dell Hardware & SoftwareTraining
DCSE Expert Certification (Dell Certified Systems Engineer)
DDET Expert Certification (Dell Diagnostic Engineer Technician)
DSSE Expert Certification (Dell Server Software Engineer)
Round Rock, TX
HP Hardware & SoftwareTraining
HP Expert Certification (Proliant Server Configuration and Setup)
Cetification's
MCSE / CompTIA A+ / MCDST / VCP3 / ITIL Foundation V3 / MCITP / CCNA
Harper College, Palatine, IL
Bachelor of Science, EET / MIS
DeVry Institute of Technology, Addison, IL
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