Customer Service Manager

Michael E. Bryan

*** ****** *****

Luling, La ***70

Cellular phone: 504-***-****

Email ***************@*****.***

Objective

To gain a permanent position with a

company that utilizes work experience, interpersonal

skills and leadership ability.

Skills and Abilities

Presently gaining professional growth as a team member, executing

critical services that contribute to the profitability

of a company.

Successful in achieving broad contact with the public and in actively

participating

In the planning and implementation of overall company goals

and strategies

. Demonstrate proficiency in Microsoft Office, including MS

Word,

Excel and other spreadsheet programs.

. Possess effective writing and verbal communication skills

. Training in Lean Logic, Basics of Delegation, Introduction

to Six Sigma

Professional Experience

2007-present Branch Manager Hertz Service Pump & Compressor

Harvey, La

Responsibilities include;

. Maximize revenue growth & achieve revenue objectives

. Manage sales effort to achieve revenue goals

. Manage fleet to ensure branch profitability

. Manage branch personnel

2005 - 2007 Sales, Cumulus Broadcasting Inc., Lake Charles, LA

Responsibilities include:

. Acquiring new clients and building relationships that

enable them to effectively advertise on air.

. Maintaining productive relationships with current clients.

. Publicly representing the company as a progressive,

professional organization.

1997 - 2005 Front of the House Manager/Bartender, Outback Steakhouse, Lake

Charles, LA

Responsibilities included:

. Providing superior customer service

. Maintaining accurate inventory of stock

. Supervising and scheduling of employees

. Problem-solving

Military Summary

Served six years in the Louisiana National Guard,

beginning in May of 1995.

Achieved the rank of E-4/Specialist.

EDUCATION

2004 BS, Marketing, McNeese State University, Lake Charles, LA

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