Project Insurance
Resume:
Ajay Kumar Gupta
Email: ********@*****.*** Phone: +1-647-***-****
Experience Summary
I am a consultant with several years of work experience in Financial, Insurance and IT industry. My
core competencies include
• Strong experience in functional areas of Different Systems for Online Insurance, UW, Billing,
Claims, CRM strategies and planning
• Business processes re-engineering, attention to detail and Requirements Management
Lifecycle (RMLC)
• Experience in leading pursuits and pre-sales activities, along with a successful track record on
sold and managed revenues
• Experience in Six Sigma, ISO-9000 auditing, CMMI and Project methodology (PMLC).
• Experience presenting with senior management, including CIOs, VPs, and Directors, at client
sites and Vendors.
• Experienced writer of complex business requirements documentation, Use Cases, training
material, and User Guides.
• Demonstrated leadership ability to resolve issues, drive projects to completion, and meet
deadlines, Resource management, project assignment and mentoring
• Strong knowledge of entire SDLC, with over 5 years of experience in software development.
• Expertise in execution of QA and testing and defect tracking processes, strategies planning
and documentation
• Global Experience of working in Canada, UK, Europe and Asian Insurance and Financial
Market and Handled Multi Million projects
• Strong Knowledge and Experience in Waterfall and Agile Methodology
• Development of in-house training modules and processes, with RCA and process
improvements
• Expertise for using MS Office, Access, Visio, PowerPoint, RequisitePro and SharePoint
I have a Master’s in Business Administration and Bachelor’s in Engineering, am process and
detail oriented, technology driven, self-motivated, innovative and consistent high performer with
experience in managing large teams. I have been part of large transformational initiatives as a
business consultant driving, clarifying and transferring complex information between teams.
Specialized Certifications & Training
Certified Six Sigma and Certified ISO lead Auditor by Det Norske Veritas ( DNV)
Associate of Insurance Institute of India, Mumbai
Project Management by Indian Institute of Public Administration
Loss Assessment and Settlement, National Insurance Co Ltd.
Visiting faculty various management Institutes
Program on Entrepreneurship organized by KAF Federal Republic of Germany
Associates Examination of Institute of Risk Management, London (UK) – In-progress
Charted Insurance Professional (CIP) – In-progress
Certificate in Business Analysis – In Progress
Career Profile
The details of the various assignments that I have handled are listed here, in chronological order.
AVIVA Canada Oct 2012 – Till Date
As a Consultant my responsibilities includes working on different assignments at a Major client for
seamless platform migration project and new conceptualised projects
Project CSTP – Guidewire ClaimCenter®
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The project CSTP- Guidewire ClaimCenter implementation with integration of Aviva existing Policy
admin, DMS,Financial and other allied systems. Responsibilities as Sr Business Analyst are
includes-
• Responsible for development and documentation of Business requirements for Integration of
ClaimCenter .
• Creation of User stories for different functionalities of CC in Different phases of SDLC
• Control of Use case development within estimated timelines
• Identify, Design and Implement opportunities for process improvement in Claim
administration
• Liaison with FileNet and Capture team for creation of raw documents on existing data
• Validation of test plan in ALM for individual user stories
• Engineered a Dashboard for business user and QA team for using test tools, defect tracking
tools and other test support tools
• Identify a few ‘good to have’ features in designated workstream as an User perspective
• Manage and produce completed deliverables to project milestones with update Rally, PPM
and ALM.
Project CSR – HP Exstream Ph -2 Jan 2013 – Apr 2104
The project Calligo System replacement is a complete platform migration from Calligo to HP –
Exstream customer communication management (CCM) solution. The project is US$ 3 million and
divided in different phases in terms of various business segments like Personal Line, Commercial
Line and Claims. Responsibility as Sr Business Analyst includes -
• Conduct JAD session or interviewed the customer to gather requirements
• Analyse and design solution approach, modelling solution, data mapping and documentation
in the Business requirement document (BRD)
• Interaction with technical team and support the approach and design of technical solution
• Development of Business Specs and Functional Specification documents
• Data model analysis for migration from SQL
• Coordination with Onsite/offshore team and stakeholder for project progress
• Conduct Risk analysis and plan the mitigation strategies in Oracle environment
• Coordinated and bridged the gap between technical and business teams
• Supported the hiring of business analyst, including training and deploying them to projects
• Continuously monitored the performance and planning to improve new recruits output
Project MDM Oct 2012 – Jan2013
The project is new concept in the organisation for development of a single platform for maintaining all
Broker and Business associates data and track their portfolio performance at various stage of UW,
Pricing and Claims. Project size was US$ 1.6 Million Responsibilities as UAT test Manager included-
• Designed and published testing documentation (e.g. test plan,test strategies, plans,
schedule, cost estimates)
• Designed and Review complex test cases and execution in seamlessly integrated
environment
• Conducted training session for testers about flow and functionalities
• Coordinated business user and QA team in using test tools, defect tracking tools and other
test support tools and identify and implement process improvements where applicable.
• Tracked UAT and Performance testing progress and report to stakeholders
• Identified the test cases for regression pack
• Ensure all sign offs on deliverables (overall test strategy, test plan, test cases, etc.) and that
testing meets governance requirements.
Bharti AXA General Insurance Co Ltd May 2008– April 2012
As a Senior Business Analyst & Project Lead, my responsibilities included
Development and management of project management artifacts, such as Business Case, work flows,
schedules, Project Charter,Scope,Issue, risk, and decision.
Development of Business Requirements Document, Systems Specifications Specification documentation
(Use case diagrams, Use cases, Process flows, Business rules catalogue) with Project Management
Framework and SDLC.
Identification of Change management processes and its implication to the Project implementation.
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Development of in-house training material & coaching for system analysts & underwriters
Requirements gathering and development of prototype design documents for Demo Formulation &
implementation of guidelines, processes for effectiveness and operational efficiency
Development of communication plans to ensure constant communication in projects
Monitoring the process to ensure operational efficiency in the best interests of the company.
Identifying deviations in implementing the set CRM plans and helping in correcting the mistakes
Preparation of progress evaluation reports every week and presenting them to the senior management
and stake holders
Providing consultation and support to QA team during Integrated System Testing
Implementation and auditing for Six sigma, ISO 9001 and ISO 27001 with successful score and as per
schedule.
Projects
SPEAR
SPEAR is an Online Portal for Retail Line of Business for Home, Credit Protection, Shop and critical
illness for SMITH (Singapore, Malaysia, India, Thailand and Hong Kong) countries for AXA operations
in Asia. The project is a Web Application Development for US$ 6 Million, 32 month. As a Project
Leader my responsibilities included
Creation of POC for SPEAR project for all matters including Scope, Business Query, Schedule, effort and
performance
Providing subject matter expertise and managing requirement gathering for this large and complex project
Preparation of CRM strategy and modification of business process for the organizational plans, market
intelligence.
Business Process Re-engineering (BPR) & development of content management process and workflow
for BAXA intranet.
Development and Implementation of Business Process for SMITH countries
Identified and assisted in the re-engineering, improvement, or replacement of business processes and
associated technology
Providing testing, training and on-going support for all the process steps
Compilation, analysis, interpretation and extraction of data as per the CRM strategies requirements from
different SQL data base.
Performing data model analysis and providing solution for all change requests to AS-IS processes
Managing a team of analysts /testing resources of Bharti AXA.
Development and scheduling of audit framework for Six Sigma and ISO implementation
e-CI
e-CI is an Online Cargo Insurance Certificate Issuance Web application. The project size was US$ 0.4
Million, 12 months. As a Senior Business Analyst my responsibilities included
Development of requirement artifacts based on discussion with various stakeholders
Development of Work Breakdown Structure (WBS) for all phases of the project using MS Project
Designing of Business process for e-CI on the guidelines as per Swiss-Re ( Switzerland)
Leading risk management processes - identifying, analyzing, tracking, escalating, mitigating business
systems risk/issues.
Review and collaboration with the quality assurance team for test plan and test cases development
Wipro Technologies Aug 2007 - Mar 2008
Worked with Wipro Technologies as a Domain Consultant / Subject Matter Expert within a
leadership role, defining, interpreting and translating business and technical requirements to support
business needs and objectives within the following parameters:
Identifying new opportunities in the Insurance domain (mainly covering the United States).
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Liaising between the business community and the development team for the redefining business
processes
Creating Business framework for multiple proposal bids by responding to all RFI/RFP.
Collecting functional requirements from Business and system users
Developing and modeling Business Process during Insurance project lifecycle
Client requirement gathering and validation using defined processes
Investigating, analyzing, and recommending enhance productive, cost effective solutions for business
issues.
Computer Science Corporation Apr 2006 -July 2007
Norwich Union Project (Aviva UK)
I was involved in development and transition of Norwich Union business to CSC Product “Exceed” a
US $4 million 40 Month Project. As an Insurance Domain Expert my responsibilities included
Analysis of Premium Rater for all LOB’s on the basis of various parameters for Risk Evaluation.
Gathering& reviewing of business requirements, screen flows, and internal design documents
Creation of test plans, execution report and traceability matrix documents to communicate with PM and
team members.
Creation and execution of test cases for different business lines named Home, Shop, Credit Protection
and Health
Worked on different process area of operations for NU in UW, Publishing and Claims
Setting out quality standards for different operational areas, ensuring a high-quality customer experience,
within SLAs
Worked closely with third party QA teams
Functional responsibility for CMMI and audit compliance
Reliance General Insurance Co Ltd June 2004 -Apr 2006
As a Senior Technical Manager and process framework head my responsibilities included
Underwriting and rating Model for New Business for P&C and Health policies
Preparing quotations for marketing team and training junior management teams.
Claim Process and assessments for all lines of products for Property & Casualty policies.
Creation of MIS for claims and maintaining a predefined claim ratio by loss minimization and loss control
Setting up of the policies, modification and endorsement control and implementation of all processes for
seamless operation.
Identification / Reduction in errors and TAT of policy issuance in order to reduce customer impact.
ICICI Lombard General Insurance Co. Ltd. Oct 2002 -June 2004
As a Senior Manager
Managed Customer/Client, Claims servicing, Internal audit, Vendor management, Budgeting, and
Infrastructure planning departments.
Handled Inbound calls for claim registration and update
Developed process platform of Premia software for claims
Managed Internal audit and regulatory compliance
Organized customer focused seminars and workshops.
Performed risk management to comply with the guidelines for Operational and Regulatory framework.
Investigated and analyzed cause of occurrences of losses to determine the probability of reoccurrence.
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