Business System Analyst

David M. Muthike

*** *** ***** **. *** ***, Euless, Texas. 76040

682-***-**** . ********@*****.***

Permanent Work Authorization: No Visa Sponsorship Required

PROFESSIONAL SUMMARY

Key Skills:

• Windows Desktop Support • Windows server 2008 and 2003

• Raid disk recovery Setup • IBM Connect-Direct • Unix

• Symantec Backup (Tape/Disk) • SAN Storage

• Antivirus management • MSSQL 2005-2008

• Blackberry Server BES 5 • Apple iOS installation and support

PROFESSIONAL EXPERIENCE

System Analyst

Feb/2011 – April/2014

Barclays Bank Kenya Limited(BBK), Nairobi, Kenya

• Supervised the implementation of over 10 enterprise software solutions such as

Sage Accpac, Blackberry Enterprise, IBM connect direct among others.

• Desktop support for over 2000 desktop users, tasks included application support,

network and hardware issues, software installation, capacity management and

resolving any desktop issues.

• Setup, tested and documented the disaster recovery and business continuity

environments for various departments and systems such as the treasury dealing

system- DM3, the financial reporting system –TM1, Accpac among others.

• Developed a tool to monitor system services and capacity for over 20 application

servers. The tool sends alerts highlighting failed or stopped services or low disk

capacity.

• Developed numerous system scripts to automate various manual processes such as

folder permissions remediation, send system statements to customers via email,

customer feedback questionnaire among others.

• Resolved over 20 incidents per day. Tasks included resolving desktop applications

issues, software installation and server issues.

• Performed numerous server management tasks included server configuration and

deployment, RAID setup and management, tape and disk backup and restoration

and SQL 2005-2008 management.

• Designed and documented business processes for various systems.

• Review of processes for audit purposes in accordance with policy changes.

M.I. and Reports Analyst

Aug/2010 – Feb/2011

Barclays Bank Kenya Limited, Nairobi, Kenya

• Analyze user requirements and write queries to generate reports.

• Analyze business reports and articulate patterns to the business strategy team.

• Merged MI applications and process with upgraded enterprise system.

• Developed new solutions to replace legacy reporting tools and processes.

• Wrote numerous SQL templates that are still used to generate reports.

• Monitoring system generated reports to ensure reports reach the target

stakeholders promptly and advising the application support team in case of

missing or incorrect reports.

Project Assistant

Nov/2009 – Aug/2010

Barclays Bank Kenya Limited, Nairobi, Kenya

• Migration of data from Brains database to Oracle flexcube. Successfully migrated over 10

million savings and credit accounts.

• Data cleansed over 5000 accounts with accurate data to ensure that all data moved

correctly across the two systems was error free.

• Developed a reconciliation system to audit over 2 million clearing accounts daily and flag

any anomalies or fraudulent activities.

Software Developer

Jan/2009 – Nov/2009

Interpay Limited, Nairobi, Kenya

• Developed a daily reporting dashboard to report sales and department performance

for Text Book Centre.

• Developed a Web-based Legal Management System to store, access and update

case status. System generated alerts for upcoming court dates via text and email.

• Supported various client installations, tasks included SQL database management

and maintenance and systems reprogramming to add new features requested by

the clients.

IT Intern

April/2007 – Aug/2007

Kenya Education Networks (KENET)

• Unix system administration, Unix installation and configuration and software

installation and computer hardware assembly.

• LAN and WAN network setup and administration .

RECOGNITION

• Barclays Junior Eagle Award – 2013

• Barclays COO Best performer award – 2012

• Barclays Achievement award - 2010

EDUCATION

BSc Computer Science (Hon’s). Second Class Upper Division.

Jan/2005 – Dec/2008 Egerton University, Njoro

PROFESSIONAL DEVELOPMENT

IT Infrastructure Library (ITIL)-Foundation.

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