Customer Service Administrative Assistant

Tiffany Adams

Savage, MN

********@*****.*** - 612-***-****

WORK EXPERIENCE

Child Care Assistant

Community Child Care Center - Richfield, MN - February 2014 to Present

Responsibilities

Help to maintain the safety and well-being of preschool children. Prepare snacks. Assist children at play.

Update parents and families about their child's developments.

Accomplishments

Acquired skills to become child development certified. Help children become aware of themselves. Growing

children's cognitive and social emotional development.

Skills Used

Competency. Listening. Problem solving. Group management. Patience. Organization. CPR/First aid. Time

management. Curriculum planning.

Receptionist

Steven Scott Management - Saint Louis Park, MN - December 2012 to March 2013

• Answered main switchboard, forwarding calls as necessary.

• Processed incoming and outgoing mail, faxes, packages, and outgoing checks for distribution.

• Greeted, assisted and directed guests/visitors in accordance to SSM policy while on facility premises.

• Operated USPS Postage machine.

• Managed daily calendars for meetings, set up conference rooms and ordered lunches for Executives.

• Ran reports, maintained, organized and filed records and documents.

• Ordered and stocked office supplies

• Straightened and secured the office at the end of each business day.

Receptionist/Office Assistant

Coldwell Banker Burnet - Minneapolis, MN - April 2005 to December 2012

Represented the company in a professional manner while greeting visitors, answering questions, and directing

them to the appropriate company representative.

• Operated the offices main switchboard of 100 + Extensions.

• Respectfully and tactfully answered incoming calls, made outgoing calls, and transferred calls to/from

Property Owners, Realtors, Inspectors, and Appraiser's.

• Scheduled Previews and live Showings of residential and/or commercial properties for sale or for rent, and

land purchases.

• Maintained the electronic faxing system, filed documents accordingly and distributed interoffice mail to the

correct recipient.

• Floated between multiple branch offices while meeting deadlines in an efficient manner.

Account Service Representative

Risk Management Association Inc - Mendota Heights, MN - July 2002 to August 2003

Represented the company demonstrating skills in retail, billing and telecommunications.

• Answered inbounds calls regarding cellular accounts in a high volume collections department.

• Educated customers on provisions of service per account, administered customer authorized payments via

ECT and/or credit card payment.

• Took initiative to help promote products and services that could be essential to the customer's specific need.

Claims Representative

Cigna Behavioral Health - Eden Prairie, MN - October 2001 to June 2002

Stayed current with all billing updates and various format-billing procedures.

• Reviewed, analyzed and resolved outstanding account dilemmas.

• Demonstrated proven knowledge of Remittance Advice/EOB's, ICD-9, HCPC and CPT codes while applying

modifiers if needed.

• Keyed medical claim information into database for payment.

• Filed, faxed and photocopied documents according to processing procedures.

• Achieved desired results within expected time frames and with a high degree of accuracy.

EDUCATION

CDA in Child Development Associate Course

Minneapolis Public School - Minneapolis, MN

2014 to 2014

Certificate in Clerical Healthcare/Medical Terminology

Project for Pride in Living Learning Center - Minneapolis, MN

2013 to 2013

Communication

Crown College - Saint Bonifacius, MN

2010 to 2011

Certificate in Administrative Assistant Training

Minneapolis Summit Academy OIC - Minneapolis, MN

2004 to 2005

Certificate in Customer Service/Clerical Training

Minneapolis Resource Center - Minneapolis, MN

1999 to 1999

SKILLS

Customer Service, Receptionist, Administration, problem solving, management, CPR/First aid, Electronic

Health Records, electronic scheduling, mail distribution,

CERTIFICATIONS

Clerical Healthcare

August 2013 to Present

Medical terminology. Electronic Health Records system. HHIPA Laws.

CDA

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