Customer Service Medical

ELIZABETH LAMOS

** ******* ***** *** ** Jersey City, Nj07304* Phone: 201-***-****

E-mail: ********@***.***

PROFESSIONAL PROFILE

Motivated and dedicated professional with ext6ensive customer-service skills and proven ability to follow managerial directions is seeking

opportunities to add to a robust medical education with a dynamic healthcare provider. Handles all front-office duties effectively, promoting a

professional persona as company’s initial contact with the local public. Organizes and prioritizes duties in order to complete simultaneous projects

within deadlines. Works well independently or as a team member, communicating key information to all levels of the organization.

Extensive computer skills, including proficiency in: Microsoft Office, Word, Excel and PowerPoint.

Typing Speed: 40 words per minute with 10-key skills.

KEY MEDICAL QUALIFICATIONS

Coding Skills: ICD-10-CM, HCPCS, CPT and introduction to ICD-10-CM.

Administrative Skills: Health insurance claims processing, medical office procedures including scheduling appointments, verifying

insurance, collecting co-payments, payment posting, office management, computerized billing and coding and customer service.

Medical Course: Medical terminology, Anatomy and Physiology and HIPAA.

Computer Skills: Electronic Medical Records (EMR/EHR), Microsoft Office, Word and Excel, MEDISOFT proprietary software, data

entry, QuickBooks, Spreadsheets.

Claims Processing: Government payers, Medicare, Medicaid and Tricare, third-party payers, UB-04, Worker’s Compensation and

managed care, including: HMO, PPO and POS.

EDUCATION

Raritan High School- Hazlet, NJ

College Preparatory Diploma

Ultimate Medical Academy - Tampa, FL

Health Sciences Associate Degree - Medical Billing and Coding

National Health Career Association

(CBCS) Certified Billing and Coding Specialist- Certification # (D2K7J2L5) Expiration (2016-02-18)

Kaplan University

Property& Casualty Course (11854320 online Id# for precertification)

WORK HISTORY

Farmers Insurance Co 2014-2015

Administrative Secretary

Assisting agents with forwarding call’s faxing, scanning, and keeping orderly neat file

Helping Insure client’s by providing Home, and Auto Quotes with all the best possible discount’s

Working with ems, and Sims system’s organizing customer’s policies, and providing exceptional customer service

Dunkin Donuts 2013-2014

Cashier/Coffee Sandwich Maker

Assist customers with purchases, decisions ensuring customer satisfaction

Make customer’s hot and cold coffee or espresso drinks to each of their particular specifications

Make Sandwiches to customer’s satisfaction while maintain clean safe working environment

Working all around shifts preforming all possible functions

Best Buy 2012-2013

Customer Service Agent

Assisted customers with electronics by utilizing NOVA/STAR system

Set them up to have diagnostics run if necessary

Determine what needed to be done with customers electronics

Assisted Customer with Returns, and Exchanges

Quick Check

Overnight Cashier 2011-2012

Complete numerous daily transactions on computerized register both quickly and accurately.

Provide exceptional customer service, while organizing and maintaining the Deli section.

Process customer cash and electronic payments for items quickly and accurately, using a register

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