Manager

Roy A. Spencer

**** ***** ** *******, ** Tele: 757-***-**** Email:

***.*.******@*****.***

Objective

Currently seeking to secure a position within the Customer Service

Representative Field in a Professional Environment where my skills and

years of experience can be applied to a company that emphasizes employee

morale and offers opportunities for growth.

Education

Granby High School

Norfolk, VA

Advanced Studies: High School Diploma (GPA: 3.0)

2010

Old Dominion University

Norfolk, VA

Major: Foreign Language Public Relations (GPA: 2.8)

2010-present

Skills

Bilingual English/Spanish, read and write, Computer Proficient in Internet

Explorer, Microsoft Word, Excel, Power Point, HTML, Adobe, and Microsoft

Office with the ability to type over 60 WPM. Great Communication and

Interpersonal Skills; Networking; Fast learner; Adaptable; Self Motivated;

Ability to work independently; Punctual; Organized; Quick learner; Self

Disciplined; Cooperative; Detail-Oriented; Problem Solver; Reliable; Team

Player; Flexible

Leadership Experience

Youth Treasurer (2007-2009) Bilingual Choir Director (2009-2011) Youth

Secretary (2009-2010)

Work Experience

Boost Mobile

Norfolk,

Virginia

Store Manager

06/2013-

Present

. Sell all products and services offered by Boost Mobile

. Handle administrative aspects of the sale including (but not limited

to): completing customer contracts, logging in inventory, accepting

customer payments, and inputting daily sales logs.

. Handle service inquiries from customers

. Responsible for opening and closing stores according to shifts

Children's Hospital of Kings Daughters

Norfolk, Virginia

Patient Registration Associate

05/2012-07/2013

. Greets, instructs, directs and assists patients and visitors upon

arrival to the service area or through telecommunication devices.

. Renders exceptional customer service to parents, patients, visitors

and co-workers.

. Serves as a patient liaison for healthcare services.

. Responsible for accurate data collection, documentation, and data

retrieval with computerized systems.

. Performs patient scheduling, registration processes, insurance

verification, maintains account information, co-payments, referrals,

authorizations, and billing inquiry functions.

. Assists in maintaining medical records, filing systems, account

balances and reconciliation of days accounts receivable. Provides

clerical and secretarial support.

. Interfaces with multiple departments. May perform charge entry and

charge batching processes as necessary.

. Performs other duties as assigned, reports to Manager/Supervisor.

Outback Steak House

Norfolk,

Virginia

Team Member Server

03/2012-08/2012

. Check patrons' identification in order to ensure that they meet

minimum age requirements for consumption of alcoholic beverages.

. Check with customers to ensure that they are enjoying their meals and

take action to correct any problems.

. Escort customers to their tables, explain how various menu items are

prepared, describing ingredients and cooking methods, inform customers

of daily specials.

. Prepare checks that itemize and total meal costs and sales taxes,

present menus to patrons and answer questions about menu items, making

recommendations upon request.

. Remove dishes and glasses from tables or counters, and take them to

kitchen for cleaning, serve food and/or beverages to patrons; prepare

and serve specialty dishes at tables as required.

. Stock service areas with supplies such as coffee, food, tableware, and

linens.

King Tele Services 311

Brooklyn, New York

CCR

07/2011-

1/2012

. Answer calls professionally, respond to customer inquiries, research

required information using available resources.

. Handle and resolve customer complaints, provide customers with product

and service information, and enter customer information.

. Process orders, forms and applications, identify and escalate priority

issues, and route calls to appropriate resource.

. Follow up customer calls where necessary, complete call logs, and

produce call reports.

Office of Communication & Computing

Norfolk, Virginia

IT Consultant

10/2010-06/2011

. Oversee the daily performance of computer systems and assisted students

in computer lab, Fix Printers

. Answered user inquiries regarding computer software or hardware operation

to resolve problems

. Entered commands and observe system functioning to verify correct

operations and detect errors

. Set up equipment for employee or student use, performing or ensuring

proper installation of cables, operating systems, or appropriate

software; Maintained comfortable study environment

. Installed and performed minor repairs to hardware, software, or

peripheral equipment, following design or installation specifications

. Maintained records of daily data communication transactions, problems and

remedial actions taken, or installation activities.

. Read technical manuals, confer with users, or conduct computer

diagnostics to investigate and resolve problems or to provide technical

assistance and support

. Referred major hardware or software problems or defective products to

vendors or technicians for service

. Developed training materials and procedures, or train users in the proper

use of hardware or software

. Conferred with staff, users, and management to establish requirements for

new systems or modifications

Old Dominion University Parking Service

Norfolk, VA

Office Assistant Aid

01/2008-08/2009

. Opened, sorted, and routed incoming mail, answered correspondence, and

prepared outgoing mail

. Operated office machines, such as photocopiers and scanners, facsimile

machines, voice mail systems, and personal computers

. Answered telephones, directed calls to appropriate departments, and took

messages as necessary

. Maintained and updated filing, inventory, mailing, and database systems,

either manually or using a computer

. Communicated with students, employees, and other individuals to answer

questions, disseminate or explain information, took orders, and address

complaints; Organized paper work; Ran office errands

. Compiled, copied, sorted, and filed records of office activities,

business transactions, and other activities

. Computed, recorded, and proofread data and other information, such as

records or reports

. Typed, formatted, proofread, and edited correspondence and other

documents, from notes or dictating machines, using computers or

typewriters

. Reviewed files, records, and other documents to obtain information to

respond to request

Contact this candidate