Service Loss Prevention
Resume:
Angela Macon
**** **** ***** ******, *********, OH 44111
************@*****.***
Objectives: To secure a position with a well-established organization
with an environment that will enable me to use my strong
skill in both verbal and written communication, my aptitude
to document and report, and my ability to relate to
clients' needs.
Education: Cleveland State University, Cleveland, OH
Bachelor of Liberal Arts in Criminology and Sociology
Dec. 2012
G.P.A 3.1
Qualifications: .Exceptional organization.
.Strong personal work ethics.
.Conflict resolution/mediation.
.Proficiency in dealing courteously with the public.
.Expertise in observing situations and decision making.
.Ability to work well with people.
Work Experience: Northcoast Behavioral Healthcare- ODMHAD
July 2013-June 2014
Therapeutic Program Worker
. Complete all required records, reports & other required
documentation.
. Document all resident observation & progress, including
changes in resident(s) behavior & progress made towards
individual goals.
. Maintain cleanliness and safety and security of the
facility and patients on a daily basis.
. Provide intensive community based & in house living
skills training & ensures consumer skill enhancement
Independent Living Skills, which includes money management
& budgeting & utilization of community resources.
.Reviews all case files for assigned residents; assure
completion of documentation & notes resident's progress.
Makes chart entries on the individual resident's
development, his/her behavior; any physical or behavioral
problems displayed; maintains program logs, records; and
evaluation tools as directed Performs charting; required
documentation: documents patient response to ITP, Nursing
Care Plan, and medication; charts unusual behavior.
United American Security LLC
Oct. 2012-Feb. 2013
Plain Clothes Store Detective
.Loss prevention. Prosecute, civil demand or issue a
warning to the shoplifter.
.Prevent theft by customers, employees, and vendors in a
retail setting wearing "plain clothes."
.Secure entrances and exits.
.Document incidents, prepare reports, and provide testimony
in court.
Downtown Cleveland Alliance (Block by Block)
Mar. 2011-Nov. 2011
Safety and Clean Ambassador, Front Desk Dispatcher
.Provide a safe and clean downtown Cleveland for
businesses, visitors, and residents.
.Counsel individuals and provide crisis intervention.
.Provide directions, escorts, and assistance.
.Dispatch calls and document information.
National City (PNC) Bank Operations Center
June 2008-March 2010
Proof Items Processer
.Run, encode and process checks and deposits effectively
and efficiently at 1700 or above fields per hour on an
operational 10- key machine.
Kaiser Permanente
Sept. 2005-June 2007
Educational Theatre Intern
.Promote abstinence; provide education about HIV/AID's,
STD's, and other sexually transmitted diseases.
.Perform a play called "SECRETS" which supplies this vital
information within the Cleveland Municipal School District.
Military Experience: United States Ohio Army National Guard, Cleveland,
Ohio May 2010-Present
Automated Logistical Specialist 92A
.Leadership position sponsoring newly enlisted Soldiers.
.Storage and distribution; warehouse/inventory management
.Documenting/record keeping
.Order, ship, receive, and stock supplies.
.Logistics and customer support/service
.Dispatch and receive military vehicles and equipments
.Update civilian and military driver's license.
.Loss prevention techniques
. 10k Forklift and 44 passenger bus trained and qualified.
.Qualified CPR.
Computer Skills: Microsoft Office, Power Point, and Excel
(43+wpm)
Community Service: .Volunteered at the Cleveland Women's Shelter, 2010
.Volunteered in Nashville, Tennessee serving several
homeless shelters, missions and charities, 2010
.Volunteered in New Orleans, Louisiana to help rebuild the
city (Hurricane Katrina relief), 2008
.Advocated politically at the state level for the
presidential campaign, 2008
.Leadership Certification from Cleveland State University,
2007
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