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Project Manager Customer Service

Location:
Wylie, TX
Posted:
June 19, 2014

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Resume:

RICHARD J. KUSSE

**** ***** ******** ****, *****, TX 75098

Mobile: 469-***-**** Email: acemw8@r.postjobfree.com

Six Sigma Black Belt, expected 2015

http://www.linkedin.com/in/rickkusse/

OBJECTIVE: OPERATIONS EXECUTIVE

Global Supply Chain Management

Leader with a wealth of practical knowledge and an uncanny ability to solve business problems with targeted systems

solutions. Thrives on “making things happen”, especially those that involve driving efficiency, cutting cost and time,

and reducing waste – in perfect alignment with global supply chain management. Excels at analyzing data top down,

bottom up, and through various cross-sections and presenting information so the issues stand out clearly. Known for

always meeting deadlines and accomplishing tasks. Success-driven and motived by challenge.

Operations Strategy – Business Process Management – TDC – Assessment Models – Business Cases – Benchmarking

Lean Six Sigma/CIP – Enterprise ERP/JD Edwards

Analytic – Innovative – Tenacious – Decisive – Collaborative – Relationship Builder

CORPORATE EXPERIENCE

BORDEN DAIRY, Dallas, TX www.bordendairy.com 2012 – Present

Dairy company with one of the largest and most recognized brands in the Consumer Product Goods industry

Senior Supply Chain & Planning Analyst (2013 – Present)

Corporate liaison to executive leadership and production plants chartered with aligning plant operations and ERP

platforms to achieve both supply chain and long-term growth strategies.

• Lead and manage strategic development for Supply Chain Planning processes at the production plants

• Collaborated with the Corporate VP of Distribution and Logistics and the Corporate VP of Manufacturing and

determined the most efficient and cost effective implementation of the production planning modules

• Currently analyzing resource replenishment within the region by production plant based on a TDC model,

yielding an increase in customer order fulfillment by $2 million annually

Senior Systems Analyst, CPG ERP Applications (2012 – 2013)

• Led IT implementations and initiatives that consolidated post-acquisition operations and systems among the

production plants

• Partnered with leadership and process owners, playing a key role in assessing/implementing business

process improvement initiatives across the company

• Create graphical and spreadsheet reports, such as statistical process control charts that provided bases for

data-driven decisions

BAYCO, Wylie, TX www.baycoproducts.com 2010

Experts in the personal lighting industry, building and distributing high-quality reliable and affordable lighting

Enterprise Application Manager

Led and facilitated cross-functional teams in support of strategic initiatives within the supply chain organization, IT,

and across the business units.

• Responsible for maintaining the process documentation and serving as the primary point of contact for all

process-related activities company wide

• Identified opportunities to streamline delivery processes for improving customer service, while conforming

with the supporting technology strategies and deployment

• Led all aspects of the International Supply Chain Group including job cost, production planning,

forecasting, and inventory fulfillment

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Richard J. Kusse

ENTERPRISE/ERP SUPPLY CHAIN CONSULTING

Led and participated in various project management and senior consultant positions for engagements focused on all

aspects of supply chain/manufacturing planning and processes. Engagements spanned the entire system development

life cycle from business case through post-implementation and included project management, resource planning,

budget oversight, and timeline adherence.

Project Manager / Senior Consultant, Key JD Edwards Distribution and Manufacturing Projects 2008 – 2012

DOLE FOOD COMPANY, Monterey, CA (on contract from Integrated Enterprise Solutions)

Largest CPG producer of fruits and vegetables in the world

• Served as Chief technical consultant for implementation, upgrade, retrofitting customizations and Go Live

• Developed and executed implementation and upgrade strategy for Dole’s business systems

• Utilized and managed offshore development resources responsible for program changes that facilitated Dole’s

existing 3rd party interfaces and ensured post-upgrade functionality

ALON USA, Dallas, TX (on contract from KS2 Solutions)

Independent refiner and marketer of petroleum products

• Served as project manager and lead integration consultant

for a solution utilizing web services to facilitate real-time communication between JD Edwards and the

terminal loading system

• Designed and implemented new credit approval functionality in JD Edwards to manager customer credit for

the loading application

CITY OF DENTON, Denton, TX (on contract from KS2 Solutions)

11th largest municipality in the DFW Metroplex

• Lead application consultant for implementation of Sales and Purchasing revisions

• Implemented pre-encumbrance processing to consume budgets once a requisition was created

• Implemented quote, template and sales order processing designed around FERC codes

Independent Enterprise Solutions Consultant 2002 – 2008

Provided project management and systems consulting on JD Edward Distribution and Manufacturing ERP Solutions

D.R. HORTON, Ft Worth, TX

America's largest residential home builder with 50+ divisions nationwide

• Led multiple teams simultaneously during a 3-year implementation, delivering one of DR Horton’s core

business applications on time and within budget

• Contributed to company’s operating success during period of acquisition rationalization and market

contraction by making decision-making information more visible and streamlining processes and reporting

GATEWAY, North Sioux City, SD

3rd largest PC company in the world and one of the world's best-known technology brands

• Lead consultant for interfaces to Gateway’s heavily modified JD Edward system. Gathered requirements,

created technical design documents, configured, tested, and implemented multiple customer modifications.

Modified sales order entry, inventory commitment, manufacturing, and custom interfaces.

SIEMENS TRANSPORTATION SYSTEMS, Sacramento, CA

Manufacturer and supplier of light and heavy rail vehicles for public transportation and rail industries

• Responsible for replicating existing functionality and configurations in a fresh ERP installation, specifically

within manufacturing, distribution and financials. Led business team in design sessions to determine how

new system functionality could be integrated and how existing business processes could be improved.

EDUCATION & CERTIFICATIONS

SUNY Brockport, International Business & Economics, 1990 – 1992

Six Sigma Black Belt expected 2015

ITIL Foundation Certification (PeopleCert Lic. #GR750043287RK)

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Richard J. Kusse

IBM InfoSphere Information Server Technical Professional (IBM Lic. #PR1575215)



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