Customer Service Sales
Resume:
Arlando Davis
Desoto TX, 75115
Phone: 972-***-****
Cell: 214-***-****
E-Mail: *************@*****.***
PROFESSIONAL SUMMARY
Over 3 years of experience in the mortgage industry.
Performed modifications on FHA, VA, and Conventional loans.
Negotiated modification based on default resolution on assigned mortgage loans.
Worked with customers with delinquent mortgage loans for work out repayment plan such as deed in lieu, short sale, and forbearance to cure the default.
Worked with real estate agents, attorneys, and investor to develop a workout solution on mortgage loans where home owners are facing financial crisis
Received over 100 inbound calls on a daily basis in a call center environment.
Initiated 30 loan modifications on a daily basis.
Experience with FHA, VA, and Conventional loans.
Available to start immediately
PROFESSIONAL EXPERIENCE
Eagle Systems Security
Security Officer
Jun. 2013 - Present
Provide a visual interior and exterior security presence.
Monitor Cameras and Alarm Systems.
Admit staff and visitors to the building.
Short Sale Negotiator / Deed In Lieu Specialist (Approver)
Bank of America (Contract)
March 2012 – May 2013
Performed short sales on FHA, VA, and Conventional loans.
Negotiated short sales based on FHA guidelines.
Worked with real estate agents, attorneys, and investor to develop a short sale solution on mortgage loans where home owners are facing financial crisis.
Initiated 30 short sales on a daily basis.
Prepared loans to be process. (Reviewing Documents)
Kubota Credit Corp.
Portfolio Specialist
August 2011 – February 2012
Over 100 inbound and outbound calls on a daily basis in a call center environment.
Initiated 30 deferments on a daily basis.
Contacted customers on the phone to collect payments on past due accounts.
Negotiated with customers to bring account current and use collection tools including, but limited to extensions and short term payment arrangements.
Thoroughly notate in the customer record all results and attempts to contact the customer and results of conversation with the customer.
Loan Modification Processor
Bank of America (Contract)
June 2009 – December 2010
Performed modifications on FHA, VA, and Conventional loans.
Negotiated modification based on default resolution on assigned mortgage loans.
Worked with customers with delinquent mortgage loans for work out repayment plan such as deed in lieu, short sale, and forbearance to cure the default.
Worked with real estate agents, attorneys, and investor to develop a workout solution on mortgage loans where home owners are facing financial crisis
Received over 100 inbound calls on a daily basis in a call center environment.
Initiated 30 loan modifications on a daily basis.
Prepared loans to be process.
Handled non-profit government loans.
Handled jumbo loans and sub-prime loans.
Portfolio Specialist
Pro Collect
April 2009 – May 2009
Contacted customers on the phone to collect payments on past due accounts.
Negotiated with customers to bring account current and use collection tools including, but not limited to extensions and short term payment arrangements.
Thoroughly notate in the customer record all results and attempts to contact the customer and results of conversation with the customer.
Received over 25 outbound calls on a daily basis in a call center environment.
Portfolio Specialist
Drive Finical Services
October 2007 – August 2008
Contacted customers on the phone to collect payments on past due accounts.
Negotiated with customers to bring account current and use collection tools including, but not limited to extensions and short term payment arrangements.
Thoroughly notate in the customer record all results and attempts to contact the customer and results of conversation with the customer.
Received over 100 inbound calls on a daily basis in a call center environment.
Front End Account Manger
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STATE SECURITY
Security Officer
October 2006 – October 2007
Provide a visual security presence.
Monitor alarm systems.
Admit staff and visitors to the building.
Check in and out drivers.
Sign in and out keys and audiovisual equipment to authorized personnel.
Education
L.G.PINKSTON HIGH SCHOOL DIMPOLA
May 2005
Diploma
North Texas Job Corps Center
Customer Service, Security
10/2006-05/2007
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