Management Staff
Resume:
CLAIRE M. ROUDETTE
** ******* *****, ******, ** *7103
*************@*****.***
SUMMARY OF QUALIFICATIONS
Seasoned managerial and analytics professional specializing in
strategic growth and database marketing within medical systems, non
profit community based organizations, and credit industries.
Demonstrated multiple years of exemplary community driven programmatic
growth and achievement. Proven ability to apply segmentation and data
strategy to direct marketing efforts, draw actionable insights from
analysis of data, increase revenue growth and present complex database
results to business partners and executives.
CERTIFICATION: Programmatic Management, Program Evaluation Management
(PEMS) Medical Case Management, Microsoft Certified Systems Engineer
(MSCE) Certification
SKILLS: In-depth understanding of database concepts involving quality
management, customer insight, statistical, programmatic, and
quantitative analysis.
SOFTWARE: Microsoft Office, Lucent Technologies System, Crystal
Reports, EClinicalWorks (EHR System), RR Report Writer,
ACCESS, Lotus Approach
PROFESSIONAL EXPERIENCE
Director of HIV Programs Newark Community Health Centers, Inc.,
Newark, NJ 2008 - 2014
Served as the main contact between Community Health Partnerships,
Internal HIV Programs and local communities. Developed the program's
vision and goals in concert with the Consumer Advisory Committee.
Communicated with the Executive Leadership team to develop and expand
medical and ancillary services. Maintained primary staff support to
Advisory Committee, including coordination and facilitation of
meetings and committees, as designated. Also maintained leadership
and supervisory role within HIV Programs team. Facilitated and
expanded community and business relationships; negotiated contracting
of external providers, including participation on State & Federal
Planning Councils.
* Responsible for the overall strategic planning and implementation of HIV
programming.
* Established community partnerships with various organizations focusing on
youth based initiatives (i.e. Trinitas Hospital, Youth Build Newark,
Proceed, Inc. Newark Public Schools, etc..)
* Participated in all HIV programs' specified fund development activities,
including grant writing
Worked with health center providers to implement current HIV protocols and
procedures (practices)
Lead management and staff through HIV Programming and community health
related events
Coordinated the HIV Programs capacity building and strategic planning
process
Developed and monitored the annual scope of work activities
Promoted and organized necessary programmatic evaluation, including
utilization of tracking tools
* Established and implemented HIV health professional training to community
health centers and other providers within the designated service areas
* Performed periodic clinical, programmatic, and budgetary auditing
Created, trained, and strategically implemented programmatic, expenditure,
and quality management reports
Supervised program staff and monitored staff performance and development
needs
Key Accomplishments
Managed annual budget of over $1,500,000.00 including securing over
$5,000,000.00 in funding from 2008 - 2015. Also managed all Memorandum of
Agreements, subcontracts and consultant agreements related to the HIV
programs. Collaborated with the financial department to manage and secure
the operating expenses of the HIV Program budget and expenditures.
CDC Program Manager Newark Community Health Centers, Inc.
Newark, NJ 2004-2009
Provided direct supervision of staff and resources for the
programmatic and capacity-building activities. Served as a line of
communication between programs, Executive Director, Board of
Directors, Senior Management, and funding agencies. Coordinated
interdepartmental development meetings and collaboration.
* Maintained a working knowledge of significant developments and trends in
the HIV prevention field
Developed written prevention procedures, protocols, and educational
materials
Approved and authorized program expenditures and budgets according to
programmatic work plans
Responsible for the recruitment, employment, and release of all personnel
and consultants
Managed and resolved staff conflicts in accordance with organizational
policies
Maintained a climate that attracted, motivated, and retained a culturally
diverse staff
Maintained confidentiality of sensitive information and secured technology
based information
CLAIRE M. ROUDETTE
Key Accomplishments
Managed an annual budget of over $3.6 million. Secured and maintained
program funding for five years by assuring all program reports were
completed and submitted in a timely manner via various reporting systems
(i.e. PEMS, etc.)
Sr. Analyst Metris Companies Inc., Jacksonville, FL
2000 - 2004
Managed the Executive Response Center including a staff of 3 analysts
and 4 department lead agents. Provided the technical and productivity
driven leadership for extracting consumer and marketing insights from
Metris Internal customer databases
* Recognized hidden information patterns in credit card data, and focused
analytical efforts in order to reasons
* Developed and managed strong relationships with internal clients
(business groups) and order to address their concerns pertaining to credit
risk, marketing analytics, and customer insights
* Utilized Microsoft Office to consolidate analytical findings and key
points, and prepare and present reports
* Kept necessary business units (compliance, legal, etc.) appraised of
project status via Microsoft Project
* Managed special projects and performed ad hoc analysis as necessary,
including developing procedures and training techniques
Key Accomplishments
Created and implemented an Access database for Fischl Settlement lawsuit,
which affected 90% of Direct Merchant's Bank portfolio estimated at
$10,000,000.00. Also trained and supervised all staff affiliated with the
project, while reporting continuous outcomes to the Executive Team.
COMMITTEE/ PLANNING COUNCIL MEMBERSHIPS/ARTICLES & ACKNOWLEDGEMENTS
Newark Planning Council (NEMA), United Way Health Policy Council (UWAY), NJ
Planning Council Group (NJPCG), CDC Project Advisory Board (PAB), Early
Intervention And Retention Collaborative (EIRC) - Lead/Co-Chairperson,
Acknowledged Contributor to "HRM Professionals' Management of Constituents'
Demands And Psychological Contracts In Hierarchical Cultures",
Creator/Contributing Editor of "2012- 2013 NCHC Newsletter"
EDUCATION
Rutgers University, Newark, NJ Business Administration Degree
Daemen College, Amherst, NY Business Administration (Dean's
List Sophomore & Junior Year)
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