Sales Customer Service

Eileen Almeida

Hoffman Estates,

IL *****

Phone: 224-***-****

**************@*****.***

SUMMARY

Conscientious, reliable Administrative professional with 15+ year

professional experience when supporting multiple Directors and Managers,

prioritizing projects. Strong attention to detail, and established solid

working relationships with internal and external customers. Recognized for

project coordination skills and ingenuity to complete tasks. An organized

self-starter with demonstrated problem solving skills, possessing strong

business knowledge, conducting effective communication with all levels of

management and working well with diverse groups.

WORK EXPERIENCE

Customer Service Associate, JC Penny IL (part time) Mar

2014 - Current

- Provided customer satisfaction and product knowledge driving sales, and

store profits. Handled cash registers and phone communications from

customers.

Administrative Assistant, United Parcel Services, IL (Contract)

Oct 2013 - Feb 2014

- Screened eligible applicants; scheduled interviews, orientations,

training and plant tours.

- Contacted applicants through phone calls (daily averaging 50) and emails.

Sales Associate, Wal-Mart, IL Jan 2012 -

Sep 2013

- Organized department ensuring the merchandize is properly signed and

priced by following proper procedures for clearance, mark-ups/markdowns,

and signing/flagging/pricing/labels.

- Processed all cash, check, and credit and debit card sales transactions

at the registers.

Administrative Assistant, Financial Management Systems, IL Feb

2008 - Dec 2011

- Generated daily operations reports by extracting data information for the

business managers.

- Analyzed and converted collections by collectors to determine

consolidated fee sheet calculation and bonuses for employees.

Executive Assistant & Guest Relations, Indian Garden, IL Jan 2006 -Jan

2008

- Tracked inventory control and consolidated daily/monthly sales reports to

assist Manager develop business objectives.

- Trained new floor staff enhancing high levels of customer experience

improving customer satisfaction and increasing sales goals.

- Maintained and tracked sales compared analysis with business targets thus

assisting the Restaurant Manager to develop business objectives.

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Business Analyst (contract) VNU eMedia, NY (Project) Jul

2005 - Dec 2005

- Documented casting instruction manual/daily administrative activities for

back-end users with screen captures for [Searchease.com] using MS Visio.

- Led WebEx meetings initiating various upcoming projects, prepared

business use cases with comprehensive consideration of user/functional

requirements of the project, timeframes and cost analysis.

Business / Quality Analyst, Mphasis, India Jan 2003 -

Jun 2005

- Conducted JAD sessions, with the client, Process Owner, IT Team and

Managers to plan strategic business decisions and systems requirements.

Documented 'Business Modeling Requirement' and project scope.

- Gained a good understanding of key customer segments, accordingly

designed call flow diagrams in MS Visio. Documented training materials

and training sessions for the users.

Executive Assistant to CEO, General Motors India Jan 1994 -

Dec 2002

- Provided Administrative support to 6 Managers and the Product

Planning Department.

- Coordinated the scheduling (and re-scheduling on short term notice)

of executive meetings and facilitated conference calls and business

workshops.

- Provided project updates to monitor process at various stages of the

program identified variances and acted upon, to ensure timelines met and

controlled using MS - Project.

- Analyzed and studied market trends, customer experience and

expectation by comparative analysis.

Temporary Work Assignments while attending College full time in 2010

Tax Support Team, (seasonal) VimlanTax, IL Feb 2010 -

Apr 2010

- Prepared clients through email, phone and walk-ins to ensure that all

documents required were brought / emailed to file their tax returns.

Sales associate (seasonal) Bath & Body Works, IL Oct 2010 -

Dec 2010

- Provided customer satisfaction and product knowledge driving sales, and

store profits. Handled cash registers and phone communications from

customers.

EDUCATION

DeVry University, Addison, IL USA Bachelor of Science, (Business

Administration) June 2011

Maharaja Sayajirao University, India Bachelor of Commerce, (Statistics) May

1994

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