Customer Service Administrative Assistant

Deirdra L. Massey

**** ******* *****, *********, ** 30294

770-***-**** *************@*****.***

PROFILE

I am motivated, personable business professional with multiple years of experience and a talent for mastering office procedures and policies. During my career I have mastered the ability to be diplomatic and tactful with professionals and non-professionals at all levels. My experience extends as a human resources professional working as a benefits analyst with years experiences working in-house and PEOs which allowed me to use my strong interpersonal and customer service skills as well as follow the regulations and policies established by his employer and local, state and federal law.

EDUCATION

Greater Hartford Community College - Associates Degree - Business Administration

Manchester Community College - Associates Degree - Drug/Alcohol Counseling

University of Phoenix – Bachelor’s Degree – Marketing

University of Phoenix – MBA current (expected graduation 2016)

SKILLS

Proficient in the following: SharePoint, Excel, Lotus, Lotus Notes, Microsoft Access, Microsoft Word, PowerPoint,

WordPerfect 5.1, 6.0, 6.1, MS Project, MS Publisher, Visio and Outlook, Project Management, SAP, Citrix, SHPS;, Ariba,

Sharepoint, FlexPLM; Taught (2008) the following: Beginner/Intermediate Excel, PowerPoint and MSWord

PROFESSIONAL EXPERIENCE

StaffMark, Atlanta, GA 03/2013 – 03/2014

Home Depot Corporate (Contract Position)

Global Brand & Product Development – Onboarding Specialist 01/2014 – 03/2014

Responsibilities include by were not limited to; onboarding merchant products for the 2015 holiday season. Contacting

merchants regarding product information; maintaining and logging data regarding products for onboarding purposes.

Supply Chain Distribution – Administrative Assistant 02/2013 – 01/2014

Responsibilities include by were not limited to; providing support for the Sr. Director and two Directors in the Supply

Chain - Distribution department. Manage calendars and calls, arrange setup for meetings, conferences and travel to ensure

effective management of supervisor's/department's calendar; maintained excellent customer service and relations outside

of distribution.

Navigator Staffing, Atlanta, GA 05/2012 – 03/2013

Auto Trader – Dealer Ops Admin (Contract Position)

Responsibilities included digital imaging, web design content and dealer contract quality assurance and proof-reading.

Office Team, Atlanta, GA 09/2011 – 2/2012

AlphaStaff – Human Resources Benefits Analyst (Contract Position)

Responsibilities included answering employee questions and resolving employee issues as they relate to a company's

benefit plans and policies; managed employee’s medical/dental claims; managed employee’s medical, dental, vision, life, flexible spending and/or other benefits offered by AlphaStaff’s clients; processed benefits transactions, acted as a liaison

to vendors and communicated benefits policies and procedures to employees; managed STD/LTD and FMLA claims.

Cobb & Douglas Public Health, Marietta, GA 08/2010 - 8/2011

Secretary

Responsible for supporting the managers of WIC in 6 clinics; process travel requisitions and reimbursements, order medical supplies, track and maintain leave reports for WIC associates, managed WIC interns, process special orders for WIC dieticians and breast feeding coordinators. Organize and take minutes for monthly managers’ meetings.

Adecco, Atlanta, GA 12/2008 – 11/2009

McKesson Corporation - Human Resources Benefits Analyst (Contract Position)

Retrieved medical documentation for associates on STD/LTD; communicated procedures to management teams regarding employee’s time. Responsible for communication of the company's benefits program specifically in regard to leave of absence, maternity leave and FMLA. Processed benefits transactions, acted as a liaison to vendors and communicated

benefits policies and procedures to employees; utilized SharePoint to manage STD/LTD and FMLA claims and HR data sharing.

Home Depot Direct, Atlanta, GA 03/2004 – 4/2008

Administrative Assistant – eCommerce Department (Laid off)

Responsible for providing support for the Director of HDD, proofread web content and copyedit content for IT Business,administrative assist the IT eCommerce Team with the overall planning, project management and implementation of goals and objectives of all projects; maintained and track project goals, account payables; produce and distribute appropriate reports and account ledgers; assisted with QA for the purpose of project management; maintain personnel records for all staff reporting to the senior manager; manage manager's calendar; utilized SharePoint to manage projects; communicate

with appropriate Human Resources personnel regarding new postings and contractors.

Administrative Assistant – Merchandising Department

Responsibilities included by were not limited to; providing support for two managers in the Merchandising department. Schedule and coordinate appointments and make arrangements for meetings, conferences and travel to ensure effective management of supervisor's/department's calendar; maintained communications with vendors to received and processed invoices effectively.

Administrative Assistant – Customer Service Department

Responsibilities included by were not limited to; providing support for the VP of BPI. Schedule and coordinate appointments and make arrangements for meetings, conferences and travel to ensure effective management of supervisor's/department's calendar. Screen telephone calls and resolves or refers them as appropriate. Prepare routine letters, memorandums, agendas, presentations, forms, etc. Responsible for establishing and maintaining official documents and records in appropriate files to ensure organization of materials. Perform clerical duties such as typing, note taking, and managing daily mail to make certain that order is maintained within the office or department and documents

are accurate.

Project Manager – Loss Prevention Department

Provided support to the Loss Prevention Resource Department in regards to project management. Process service request for all HD stores that pertain to Loss Prevention; Proofread and Copyediting and copyedit content; Process PO requests for supplier's invoices and insure payment to LP vendors through the SAP/Ariba system. Schedule and coordinate appointments and store visits, account payables; produce and distribute appropriate reports and account ledgers; conferences and travel to ensure effective management of supervisor's/department's calendar. Screen telephone calls and

resolves or refers them as appropriate. Prepare routine letters, memorandums, agendas, presentations, forms, etc. Responsible for establishing and maintaining official documents and records in appropriate files to ensure organization of materials. Perform clerical duties such as typing, note taking, and managing daily mail to make certain that order is maintained within the office or department and documents are accurate.

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