Operations HR Marketing Trainer manager

Summary Statement:

Highly responsible bilingual team player with excellent communication and interpersonal skills possessing over 30 years combined experience in Operations Management, including training, account management, employee relations, and recruitment. Excited by the challenge of accomplishing multiple tasks effectively within set deadlines.

Engineered Surfaces of America, Inc. 2004 - 2014

Operations Manager

• Designed and implemented all organizational procedures including but not exclusive to record maintenance and legal compliance for 2 continents for the US subsidiary of European based multi-national company.

• Proposed and controlled the implementation of policies and actions relating to: price, sales conditions and cost, distribution channels, sales network organization, inventory and client services.

• Formulated programs to improve productivity and management/employee relations.

• Managed and coordinated all aspects of annual inventories at nation-wide locations.

• Provided ongoing on-site and remote customer service supervision including monitoring of operations in order to assure that the system was responsive to client’s needs.

• Originated, organized and managed all marketing plans and strategies for US subsidiary, such as trade shows, print media and promotional materials.

• Oversaw all aspects of vendors and staff inquiries and requests.

• Supervised sales staff; provided training in sales and customer relations techniques.

• Regularly visited clients throughout the US, Canada and Puerto Rico for management of all aspect of customer service relations and procedure compliance.

• Designed and delivered quality and productivity seminars.

St. Francis Preparatory High School 2002 – 2003

Teacher

• Taught Spanish levels 1 – 3 to high school students.

Christ The King Regional High School Summers: 2001 - 2003

Teacher

• Taught Spanish to high school students during summer school session and

as an as-needed substitute (9/2003 – 2/2004).

Education:

New York Institute of Technology, New York Advertising Design Major

Queens College Art History Major

New York University, New York Adult Career Development Planning and Development

Courses

Additional Classes and Workshops (in-house) Leadership Training Program

Creative Problem Solving, Advanced Leadership Training Program,

Personal Computer Orientation, Interpersonal Managing Skills, Action

Planning Workshop.

Languages:

Fluent in Castilian Spanish.

Computer Skills:

Proficient in Windows Microsoft Office Suite (Word, Excel, PowerPoint, etc)

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