Administrative Assistant Customer Service
Resume:
Pamela A. Robinette
Apartment B
Philadelphia, PA 19125
***********@***.***
Girard Station Philadelphia, PA June 2010 - Present Cashier
. Assist customers with purchases and other information
. Perform clean up work around store during shift
. Stock selves, counters and tables with merchandise
. Removes and records amount of cash in register at end of shift
. Patience, calm attitude and the ability to make good judgment
calls in stressful
work situations
Taylor Gifts, Inc. Paoli, PA March 2007 - April 2008
Executive Personal/Administrative Assistant
. Executive Assistant to the President, three Vice Presidents and
one Director
. Managed all travel logistics (domestic and international) to
include air and
ground transportation and created detailed itineraries
. Personal Assistant to the President, which includes, but not
limited to running personal errands, i.e. retrieving lunch, washing
cars, arranging car maintenance, arranging dining reservations,
personal shopping online, and all necessary tasks to make life simpler
for the President and his immediate family
. Handled all personal finances for President, including selling
and buying stocks, and dealings with personal checking accounts, to
include making deposits and paying personal bills, as well as online
banking for three different accounts using the Quicken 2008 program
. Expert knowledge in Windows XP (Office Version) Microsoft Word,
Outlook, PowerPoint, Excel, Microsoft Publisher, Adobe Print, Quicken
Deluxe 2008, and telecommunications using Skype
. Scheduled meetings/appointments both professional and personal
in Outlook
. Replied on behalf of the President by both email and letter to
both personal and business associates
. Arranged for household repairs and maintenance
. Dealt with President's Stock Broker and Lawyers for both
personal and business affairs
Philadelphia Workforce Development Corporation, Philadelphia, PA
January 2000 - June 2006 Administrative Assistant II
. Administrative Assistant for the Senior Director of Staffing Services,
the Director of Employer Services and Director of the Ex-Offender
program
. Provided overall administrative assistance to all staff members as
needed and appropriate
. Researched assignments, compiled statistics and gathered various data
from a variety of sources to prepare reports, summaries or replies to
inquiries, and database management
. Administrative problem solving, program/project planning, development
and execution of stated goals and objectives
. Produced spreadsheets and graphs and utilizes knowledge of operational
issues to create compile administrative correspondence and
documentation
. Collected and verified all time sheets from all staff members for
Payroll Department
. Coordinated and facilitated meetings, program functions, and/or
special events
. Managed and maintained office inventory and supplies
. Scheduled appointments, maintained calendars
Best Western State College Inn, State College, PA August 1998 -
September1999
Front Desk Associate
. Greeted customers and provided them with directions, information
. Made and confirmed customers reservations
. Proficient in all areas of hospitality and customer service
United States Army 1977 - 1980 Secretary/Receptionist
. Performed all secretarial duties in the Company Commander's
and Post Commander's office
. Received an Honorable Discharge with a Top Secret Clearance
Education
United States Army Associates Degree in Journalism West
Germany 1977-1980
Texas Southmost College Pursued degree in Journalism
Brownsville, TX 1975-1977
Villa Maria High School High School diploma
Brownsville, TX 1971-1975
Continued Education
. Effective Communication and Listening
. Handling Difficult Situations
. Behavior and Personality
. Conflict Resolution
. Changes in Workplace
. Business Writing
. Advance Business Writing
. Microsoft Office XP Training
. 4 Part Reception Training
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