Customer Service Management
Resume:
John J. Rosich Jr.
*** ******** *******, ** *** *42, Greencastle, IN 46135
************@*****.***
Excited to apply my skills working as a Software Quality Analyst (SQA) with Synetics.
Objective
Education Masters Degree in Information Systems Management Present
DeVry/Keller Graduate School of Management, Indianapolis, IN.
BCIS Degree in Computer Information Systems 2013
DeVry University, Indianapolis, IN
Concentration in Systems Analysis and Integration; graduated Summa Cum Laude
with 3.9 G.P.A.
BS Degree in Meteorology 1998
Valparaiso University, Valparaiso, Indiana
Career History & Accomplishments
Tutor, DeVry University 2013
• Assisted students in Math courses; ensured that their grades on assignments were
at 80 percent or better
• Aided students on other coursework, such as Project Management, and ensured
that their performance was very solid.
Sales Associate, Arvey Paper and Office Products 2006
• Ensured sound customer satisfaction by accurately filling orders for ship out
• Maintained appropriate stock levels to satisfy customer base
• Provided exceptional customer service by answering telephone and accurately
answering customer questions
2002
Consulting Meteorologist, WeatherBank, Inc.
Provided highly accurate weather forecasts, watches and warnings for rail companies
Composed timely and well written summaries for the Associated Press
Active contributor to a forecast team which supported company strategic plan
Assisted in the design of a web page which contained client specific weather
information
Meteorologist, Weather Central, Inc. 2000
Furnished accurate and well written forecasts and summaries for major newspapers
Drew weather forecast graphics in support of local television stations
Assembled detailed forecast graphics for a Saturday morning newspaper in
Indiana
Public Service Director, WICR FM, University of Indianapolis. 1994
• Produced high quality station opens and closes in support of station programming
• Trained students in proper use of recording equipment
• Active member of student management team which helped to promote the
station’s Arts and Information Radio Mission
Industry Related Coursework and Skills
Related Coursework
Logic and Design
Connectivity
SQL Programming
Object Oriented Programming using C#
Systems Analysis and Integration
JAVA Programming
Enterprise System Architecture
Web Application Development
Hardware Skills
Windows 7
Windows XP
Macintosh
Linux Fedora Core
MS DOS
Software Skills
Microsoft Office 2010
Microsoft Visio
Microsoft Project
Eclipse
Management Skills
Project Management
Advanced Program Management
Organizational Behavior
Other Skills
Typing 30 words per minute
Proficient worker under stress and with strict deadlines
Contact this candidate